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Food & Beverage Outlets Supervisor
3 weeks ago
The Outlets Supervisor has the responsibility of ensuring the establishment is running smoothly and that all of our guest’s needs are being met and exceeded at all times.
**Primary Responsibilities**:
- Supervising the activities of food and beverage servers, bartenders and other staff in cooperation with the Outlets Manager.
- Ensuring all staff are properly trained and certified if applicable and have the tools and equipment needed to effectively carry out their job function.
- Program and maintain Micros point of sale system.
- Welcoming and acknowledging all guests according to company standards, anticipating and addressing guest’s service needs, and thanking guests with genuine appreciation.
- When required, presenting menus, making recommendations, answer questions regarding food and beverages and taking guest orders and presenting bills as per set protocols.
- Ensuring adherence to quality expectations and standards; and identifying, recommending and implementing new ways to increase organizational efficiency, productivity, quality, and safety.
- Promoting daily events, activities and specials and playing a proactive role in developing business and generating revenues.
- Maintaining inventory and control of bar stock and order supplies.
- Ensuring compliance with Alberta Gaming and Liquor Commission and Safe Food Handling practices.
- Adhering to pre-established cash handling policy and procedures while ensuring the procedures are being followed by staff.
- Participating in scheduling, ensuring proper staffing levels. Responsible for department payroll functions in the absence of the Outlets Manager.
- Handle minor disciplining of staff, with regards to uniform, lateness, etc.
- Supervising weekends i.e. Saturday a.m., Sunday a.m.
- Responsible for authorizing and executing voids.
- Responsible for actively booking reservations, call backs and maintaining Open Table.
**Desired Qualifications**:
- Three (3) to five (5) years experience in a lead server/bartender or supervisory role in an upscale Lounge/Restaurant setting.
- Completion of a community college program in food service administration, hotel and restaurant management or related discipline will be considered an asset.
- Completion of Pro Serve training or a willingness to attend the required training.
- Exceptional customer service skills, drink preparation knowledge and quality service standards with the ability to lead by example and develop staff.
**Terms of Employment**:
- This is a full-time, hourly position that requires flexible availability Monday through Sunday, including days, evenings, weekends and holiday.
- Must be able to pass a basic security clearance.
**Job Types**: Full-time, Permanent
**Benefits**:
- Company events
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care
Schedule:
- Holidays
- Monday to Friday
- Weekend availability
Work Location: One location
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