Service Advisor

5 days ago

Collingwood, Canada Blue Mountain Honda Full time

Position: Service Advisor - 5-day work week Job Types: Full-time, Permanent

**About Us**

Established in 1922, Leggat Auto Group is a family-owned business with 11 dealerships across Southern Ontario. With over a century of experience, we are committed to providing exceptional automotive experiences to our community. Whether you're looking for your perfect vehicle, service, repairs, or parts, our team of over 600 dedicated employees is here to help you find solutions. At Leggat Auto Group, we value teamwork, passion, and ingenuity, and we are committed to providing a supportive and motivating environment for our employees to grow their careers.

**Responsibilities**:

- Greet each customer in a prompt, courteous manner
- Communicate with service customers to determine the nature of the mechanical problems, and time required.
- Schedule appointments using dealership booking system
- Handle minor customer concerns
- Follow up progress of each repair order during the day, contact customers by telephone or text message regarding changes in the estimate or time promised
- Handle telephone inquiries regarding work in process and appointments and return phone messages promptly
- Review work performed with customers
- Interpret warranty information and policies to customers
- Stay up to date on technical and performance information on all vehicles serviced by the dealership
- Assist the service manager as necessary
- Adheres to all company policies, procedures and safety standards

**Requirements**:

- Excellent listening and communication skills
- Superior customer service skills
- Computer proficient
- Strong work ethic and team player
- Flexible to work retail business hours including Saturdays
- Professional, dependable, reliable and a commitment to provide excellent customer service
- A valid driver’s license
- Experience with CDK & PBS software is considered an asset.

**Why Work for Leggat Auto Group**:

- Career Growth Potential with 12 Dealerships and 600 Employees strong
- Drug, Dental and Extended Health Benefits
- Travel, Life Insurance and AD&D
- LifeWorks Employee Assistance Program (EAP)
- Employee Recognition and Events
- Employee Pricing on Vehicle Purchases and Parts and Services
- Goodlife Membership Discounted Corporate Rate
- Leggat Care Foundation, we support the communities in which we live and work
- We represent 80% of the Car Manufacturer Brands

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