Service Advisor

6 months ago

Collingwood Corner, Canada Go Powersports Limited Full time

Go Powersports Limited is growing and is searching for a motivated and personable service consultant for their new **Collingwood Corner **location

As a **SERVICE CONSULTANT **for Go Powersports Limited, you will be responsible for managing the service & maintenance of new & used customer units, while delivering superior customer service

**Service Consultant Duties & Responsibilities**
- Provide world-class customer service for in-store and telephone/online inquiries,
- You will assist customers in determining their present repair or maintenance needs, documenting relevant customer vehicle data,
- Provide education to customers regarding the vehicle parts and the benefits of standard maintenance needs & schedules,
- Book and manage service appointments in all aspects of customer care;
- Schedule appointments for maintenance services, warranty work and repairs,
- Complete appointment reminders to ensure Service schedule is complete,
- Complete Service follow-up calls to ensure customer satisfaction.
- Provide excellent knowledge to customers regarding parts and service
- Use Product knowledge to look up parts/ deal with manufacturers.
- Placing manufacturer orders
- Place orders for customers, stock, work orders
- Work with Service Technicians and ensure their parts needs are being met,
- Collect & post payments (debit, credit card, cash & EFT), and complete daily cash reports
- Follow, maintain and complete service standards and training standards,
- Work on special projects and contribute to team effort.

**Requirements**:

- You have excellent communication skills and can actively listen to our customers to ensure their needs are understood and are being met
- You are a people person and thrive working with customer, team members, and different departments.
- As a team-player, you contribute towards an amicable and fun team atmosphere
- As a quick learner, you are eager to absorb product information, complete training and adapt to a rapidly changing market
- Experience in the Powersports Industry or being a Powersports Enthusiast is an asset
- Previous experience as a service technician, service advisor, or parts consultant is an asset.
- You have a valid driver’s license and are willing to provide a Driver’s Abstract

**Why Go Powersports?**
- Competitive performance based compensation package with excellent health and dental benefits plan
- 3 weeks vacation per year
- Profit sharing paid out on a quarterly basis
- Company discounts on awesome products
- Ongoing training and professional development to further your career goals in a growing industry

**About Us**

Go Powersports Limited is a perennial top-ten BRP dealer in Canada and has four times been recognised as BRP’s district dealer of the year. In 2021 we were BRP’s National Off-Road Dealer of the Year for Canada.

We are the only authorized dealer in Western Nova Scotia for BRP and CFMoto. We sell CanAm off-road & on-road vehicles, SkiDoo snowmobiles and SeaDoo personal water craft and pontoon boats. We also sell and service Manitou and Alumacraft boats, Mercury outboard engines, and Sealver wave boats. We are Nova Scotia’s only Piaggio and Vespa scooter dealers.

**Job Types**: Full-time, Permanent

**Salary**: $19.00-$21.00 per year

**Benefits**:

- Company events
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Profit sharing
- RRSP match
- Store discount
- Tuition reimbursement
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- Day shift
- Monday to Friday
- Weekends as needed

Supplemental pay types:

- Bonus pay

Ability to commute/relocate:

- Collingwood Corner, NS B0M 1E0: reliably commute or plan to relocate before starting work (required)

**Experience**:

- service advisor: 1 year (preferred)
- Parts Consultant: 1 year (preferred)

Work Location: In person

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