Tier I Field Technician

3 weeks ago

Mississauga, Canada Stealth Monitoring Full time

Stealth Monitoring is a rapidly growing North American security firm. As part of our national expansion, Stealth is hiring a Field Service Professional for the Hanover, MD market. **The core responsibilities of the Tier I Field Operations Technician include**:

- Maintaining and Troubleshooting- Analog and IP based CCTV Systems
- Access Control Systems
- Intrusion Detection Systems

The Tier I Technician / Installer will report to a Tier 3 Technician and will be part of the team to drive the success of the region by working cross-functionally with customer support, internal and external IT groups, & customers, to ensure timely and efficient completion of projects and service initiatives to maintain system uptimes.

**Success for the Tier I role is measured by**:

- Developing an understanding of low voltage technologies and how they are used at Stealth
- Meeting customer needs and addressing customer service issues promptly
- Proactively communicating with customers and team members

The Tier I Technician will work with other Field Service and Remote Support Technicians to address service and installation related issues across the region.

**ESSENTIAL RESPONSIBILITIES**:
Repair, replace and maintain low-voltage equipment at customer locations:

- IP and analog cameras (Axis, Avigilon, Geovision, Hikvision, etc..)
- Video management software (Luxriot, Avigilon, Geovision, etc...)
- Windows based DVR/ NVR servers
- Access Control Systems (Feenics, etc..)
- Intrusion Systems (DMP, etc..)
- Audio systems and amplifiers (Axis, Barix SIP devices, etc..)
- Switches, Routers, Power supplies, Power Distribution Units, UPS systems
- Cat5 / BNC cable termination (Compression and Crimp)
- Integrating equipment onto customer and company proprietary networks
- Wireless access point equipment (Ubiquiti, etc..)
- Maintain accurate inventory and document field activities

**QUALIFICATIONS**:

- High School or GED required. Additional formal training and certifications in related fields a strong plus
- Basic understanding of computer networks, including TCP/IP, DNS, DHCP, Gateways, routers, switches.
- Basic understanding in the deployment of Video Surveillance Systems.
- Working knowledge of electronic and digital test equipment such as multi-meters, and digital cable analyzers.
- Basic understanding of Network concepts and architectures.
- Ability to read and interpret blueprints, diagrams, submittals, specifications, software/systems programs, schematics, and operational/product manuals.
- Ability to work overtime, alternate shifts, weekends and participate in a 24/7 on call rotation
- Basic skills with Microsoft Office
- Ability to travel (if needed)

**WORK STYLE**:

- Strong organizational skills, detail-oriented; ability to multi-task
- Ability to adapt to changes in the work environment, manage competing demands, and deal with change, delays, or unexpected events
- Ability to identify and resolve problems in a timely manner; gather and analyze information skillfully

**Compensation**: Competitive Salary plus significant bonus opportunities, health and dental benefits, paid vacation, company provided computer, vehicle, and cell phone.

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