Customer Service Advisor

5 months ago


Ottawa, Canada M&T Glass Full time

**Responsibilities**:

- Recommend products and efficiently schedule estimates at customers' locations, demonstrating a proactive approach to meeting their needs.
- Provide accurate and transparent quotes, as well as facilitate payment collection processes.
- Conduct thorough follow-ups after sales to ensure customer satisfaction and address any additional concerns.

**Experience**:

- Proficiency in English communication; fluency in French is a valuable asset.
- Previous experience in retail and customer service, showcasing a strong foundation in customer-centric roles.
- Knowledge in construction is advantageous, contributing to a well-rounded understanding of the industry.
- Proficient in utilizing Google Suite (Gmail, Docs, Sheets) for seamless document management and collaborative efforts.
- Exhibit excellent customer service skills, adept at effective verbal and written communication to foster positive interactions.
- Strong organizational skills, coupled with meticulous attention to detail, ensuring accuracy in data entry and maintaining meticulous record-keeping standards.

Note: This job description is not intended to be all-inclusive. The employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

Pay: From $50,000.00 per year

**Benefits**:

- On-site parking

Flexible Language Requirement:

- French not required

**Education**:

- Secondary School (preferred)

**Experience**:

- Front desk: 1 year (preferred)
- Administrative experience: 1 year (preferred)

**Language**:

- French (preferred)

Work Location: In person



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