IT Helpdesk Technician

The position is responsible for providing technical assistance and support to users in an efficient and professional manner. The role focuses on maintaining and troubleshooting IT systems and ensuring a positive user experience.

**Job title**:IT Helpdesk Technician

This is a Hybrid role. 3 days in the office and 2 days remote.
Location: Pointe Claire

**IT Helpdesk Technician Responsibilities**:

- Manage Windows and Linux servers for user services and basic infrastructure tasks.
- Perform daily operational tasks for internet-facing infrastructure, including DNS, SMTP, and FTP.
- Manage and troubleshoot user workstation issues and provide remote branch support.
- Support operational processes related to Microsoft 365 - Exchange, Teams, and SharePoint
- Implement and maintain basic security practices, firewall, and antivirus solutions.
- VPN user addition and troubleshoot issues.
- Troubleshoot server, workstation, and network issues.
- Review and escalate tickets to appropriate teams or third-party support.
- Direct unresolved issues to the next level of support personnel
- Manage and renew SSL certificates and maintain basic server warranty records.
- Assist in managing load balancers for server farms.

**IT Helpdesk Technician Qualifications**:

- 1-2 years of experience working with Windows and Linux in a business environment.
- Strong troubleshooting skills and a willingness to learn new technologies.
- Basic knowledge of Linux OS and common services such as DNS, HTTPS, SMTP, and FTP.
- Familiarity with firewalls, VPN, and basic networking concepts.
- Understanding of Microsoft 365, Exchange, Teams, and SharePoint.
- Basic knowledge of IT architectures and technologies.
- Good interpersonal and communication skills, English spoken and written a must.
- Ability to write clear and concise documentation.

**Job Types**: Full-time, Permanent

**Salary**: $50,000.00-$54,000.00 per year

**Benefits**:

- Dental care
- Extended health care
- Paid time off

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Monday to Friday

Ability to commute/relocate:

- Pointe-Claire, QC: reliably commute or plan to relocate before starting work (required)

**Experience**:

- IT support: 1 year (preferred)

Licence/Certification:

- CompTIA A+ (preferred)

Work Location: In person