Manager, IT Services

4 weeks ago

Winnipeg, Canada Assiniboine Credit Union Ltd Full time

Reporting to the Director, Information Technology, the Manager, IT Services is responsible for managing the development, maintenance, implementation and evolution of Assiniboine Credit Union’s (ACU) information technology infrastructure, data communications and telecommunications systems as well as all desktop and helpdesk support related functions to achieve ACU’s growth, financial sustainability and social impact objectives. The Manager will be directly accountable for the tactical execution of the information technology operations in support of overall strategy. This role is a key resource is leading the integration of ACU’s commitment to values based banking and triple bottom line accountability in information technology.

**KEY ACCOUNTABILITIES**

**Leadership**
- Leads, develops and mentors a high performing team of server specialists, network administrators and helpdesk specialists to deliver and exceed expectations while coaching staff to realize their professional development.
- Develops and oversees the implementation and delivery of SLA’s and procedures for efficient and cost effective operation of services.
- Collaborates with peers to understand the impact to infrastructure from a project perspective or an infrastructure upgrade perspective.
- Responsible for the monitoring and delivery of the performance of the IT infrastructure and associated systems to ensure they perform to meet business needs and provide a secure platform for the organization’s operations.
- Participates in the development of IT strategy and creation of the operational plan.
- Communicate activities with applicable key stakeholders including all levels of management and end users.
- Manages the development and maintenance of IT Disaster Recovery Plans and applicable documents and procedures for recovery.
- Manages help desk and technical support services activities including monitoring the effectiveness of ticketing of service requests and internal member satisfaction.
- Leads by example to providing value added support in all interactions to ensure internal members/end users have the equipment and resources required to perform their roles as efficiently and effectively as possible.
- Lead data driven decision making that will lead to enhancing user experience and efficiencies and overall organization impact.
- Ensures compliance with all vendor software licensing requirements.
- Prepares time and cost estimates for the installation and maintenance of new and existing services.
- Researches technologies with a focus on improving service levels and/or reducing overall cost of ownership (TCO).
- Develop and enhance working relationships with team members and all levels of stakeholders to:

- Exchange highly complex, confidential and/or sensitive information and resolve broad professional area and/or department-wide issues which potentially have organization wide impact.
- Impart expert skills and knowledge.
- Responsible for compliance and risk management, through the execution of internal policies and procedures, maintain ongoing compliance with regulatory and legislation requirements always.
- Responsible for ensuring departmental compliance with sound business practices and methodologies, applicable legislation, regulation and ACU policy and procedures.
- Responsible and accountable for creating and ensuring internal controls are adhered to, reporting is timely and accurate and internal audit processes are followed.
- Responsible for the annual Infrastructure department budget and projects.
- Champions ACU’s commitment to values based banking, respectful workplace and diversity and inclusion.

**Infrastructure**
- Manages break/fix support of all infrastructure and upgrades within best practices and budget.
- Manage the organization’s IT security activities including network/infrastructure design, policies, procedures, reports and applicable training requirements to support a secure IT network environment and protect the integrity of all systems and data.
- Accountable for implementation and maintenance of all information technology security including server and storage technologies and ability to integrate components into an efficient computing infrastructure.
- Develop, maintain and manage ACU’s business continuity and disaster recovery plans.
- Lead asset management for IT hardware, software and equipment.
- Leads IT procurement to ensure ACU is receiving the best value.
- Proactively conduct research and remain current with the latest technologies and solutions in support of procurement efforts.
- Conduct and direct research into IT issues, products and service offerings as required.
- Identifies underlying practices that affect computing system performance and identify potential systems improvements.
- Leads infrastructure and architecture activities to provide and maintain appropriate server and storage technologies and integrates components into an efficient computing infrastructure.
- Ensures that

  • Manager Health Services

    5 days ago

    Winnipeg, Canada WRHA Community Health Services Full time

    **Requisition ID**: 359383 **Position Number**: 21004158 **Posting End Date**: May 21, 2024 **City**: Winnipeg **Employer**: Winnipeg Regional Health Authority **Site**:WRHA Community Health Services - Winnipeg Community **Department / Unit**: AWW Primary Care **Job Stream**: Clinical Support **Union**: Non Union **Anticipated Start Date**:...

  • Manager Health Services

    1 month ago

    Winnipeg, Canada WRHA Community Health Services Full time

    **Requisition ID**: 357815 **Position Number**: 21004123 **Posting End Date**: April 23, 2024 **City**: Winnipeg **Employer**: Winnipeg Regional Health Authority **Site**:WRHA Community Health Services - 135 Plaza Drive **Department / Unit**: VGH Home Care Nursing and HBCC **Job Stream**: Clinical Support **Union**: Non Union **Anticipated Start...

  • IT Technician

    3 hours ago

    Winnipeg, Canada IBITS IT Services Full time

    Ibits Canada is a trusted Managed Service Provider (MSP) in Regina and now we are providing our services in Winniopeg too, we understand the critical role technology plays in driving business success. One key aspect that can significantly… The successful candidate is someone with a minimum of 1 year of experience and has a post-secondary degree or...

  • IT Technician

    13 minutes ago

    Winnipeg, Canada IBITS IT Services Full time

    Ibits Canada is a trusted Managed Service Provider (MSP) in Regina and now we are providing our services in Winniopeg too, we understand the critical role technology plays in driving business success. One key aspect that can significantly… The successful candidate is someone with a minimum of 1 year of experience and has a post-secondary degree or...

  • Manager - Facility and Support Services

    5 days ago

    Winnipeg, Canada WRHA Community Health Services Full time

    **Requisition ID**: 359208 **Position Number**: 20043015 **Posting End Date**: May 19, 2024 **City**: Winnipeg **Employer**: Winnipeg Regional Health Authority **Site**:WRHA Community Health Services - Access Fort Garry **Department / Unit**: Community Health Services **Job Stream**: Non-Clinical **Union**: Non Union **Anticipated Start Date**:...

  • Manager - Facility and Support Services

    5 days ago

    Winnipeg, Canada WRHA Community Health Services Full time

    Position Overview As an integral member of the Management Team, the Manager of Administration is actively involved in day-to-day administrative operational decision-making for the Access Centres/Community Areas and Programs. The manager promotes a common vision and provides support and leadership to administrative staff and team members through the...

  • Account Manager

    1 month ago

    Winnipeg, Canada Avenir IT Inc. Full time

    Avenir IT Inc. is currently looking for an Account Manager to join our growing team! The Account Manager will be responsible for maintaining and developing a relationship with our clients based on trust, ethics and reliable service. The Account Manager is responsible for ensuring 100% client satisfaction and retention. Build customer loyalty and provide IT...

  • Manager - Community Health Services - Primary

    4 weeks ago

    Winnipeg, Canada WRHA Community Health Services Full time

    **Requisition ID**: 337477 **Position Number**: 20018090 **Posting End Date**:May 26, 2023 **City**: Winnipeg **Site**: WRHA Community Health Services **Work Location**: Winnipeg Community **Department / Unit**: Interprofessional FFS **Job Stream**: Clinical Support **Union**: EXEMPT **Anticipated Start Date - End Date**: 06/19/2023 -...

  • Community Team Manager

    7 days ago

    Winnipeg, Canada WRHA Community Health Services Full time

    **Requisition ID**: 336520 **Position Number**: 20058912 **Posting End Date**: May 20, 2023 **Site**: WRHA Community Health Services **Work Location**: 490 Hargrave St. **Department / Unit**: Public Health **Job Stream**: Clinical Support **Union**: EXEMPT **Anticipated Start Date - End Date**: ASAP - 03/31/2024 **Reason for Term**:Other...

  • Service Manager

    4 weeks ago

    Winnipeg, Canada Acculift Full time

    **Job Overview** Acculift is looking for a focused and results driven **Service Manager **to grow our Manitoba Service Team through leadership and management of our technicians, onboarding new clients, and servicing our existing customer base. If this interests you and you want a place to grow and advance, send us your resume. As a Service Manager at...

  • Service Coordinator

    1 month ago

    Winnipeg, Canada Creative Door Services Full time

    Creative Door Services, North America’s largest overhead door dealer, operates nine branches across Western Canada and we have over 50 years of experience in the residential and commercial overhead door industry. We provide access solutions by servicing and installing a variety of overhead doors and driveway gate systems, operators and associated...

  • Service Coordinator

    3 weeks ago

    Winnipeg, Canada Creative Door Services Full time

    Creative Door Services, North America’s largest overhead door dealer, operates nine branches across Western Canada and we have over 50 years of experience in the residential and commercial overhead door industry. We provide access solutions by servicing and installing a variety of overhead doors and driveway gate systems, operators and associated...

  • Service Coordinator

    7 days ago

    Winnipeg, Canada Creative Door Services Full time

    Creative Door Services, North America’s largest overhead door dealer, operates nine branches across Western Canada and we have over 50 years of experience in the residential and commercial overhead door industry. We provide access solutions by servicing and installing a variety of overhead doors and driveway gate systems, operators and associated...

  • Service Desk Analyst

    1 week ago

    Winnipeg, Canada Exchange Technology Services Full time

    A fast-growing Winnipeg TSP firm, supporting companies across several industries. We provide support to more than 3,500 users, 300+ servers, and 250+ network devices in local and remote offices. We provide a wide range of Managed IT, Cyber Security, Project Management, Business Intelligence, and Telecommunications services across Canada, Nunavut, and the...

  • Warehouse Manager

    3 weeks ago

    Winnipeg, Canada Creative Door Services Full time

    Creative Door Services, North America’s largest overhead door dealer, operates nine branches across Western Canada and we have over 50 years of experience in the residential and commercial overhead door industry. We provide access solutions by servicing and installing a variety of overhead doors and driveway gate systems, operators and associated...

  • Service Department Coordinator

    7 days ago

    Winnipeg, Canada Paramount Services Ltd. Full time

    As a Service Department Coordinator, you will play a crucial part in supporting the Service Manager to ensure that all commercial projects are completed efficiently, on-time, and satisfactorily. **Responsibilities**: - Coordinate internal and external resources, ensuring that projects remain within scope, and on schedule. - Assist with project estimates. -...

  • IT Service Delivery Manager

    7 days ago

    Winnipeg, Canada Progression3 Full time

    On behalf of our client in Winnipeg, Progression3 is in search of a Service Delivery Manager for a permanent role. **Key Responsibilities**: - Enhances the expectations of the internal/external customer experience by overseeing the Service Delivery performance of service to customers as per agreed contract and ensures service levels are achieved. -...

  • Children's Services Coordinator

    4 weeks ago

    Winnipeg, Canada MANITOBA POSSIBLE SERVICES INC. Full time

    **We are** Manitoba Possible. We believe an inclusive and accessible society is possible. That is why we work together to eliminate barriers to full and equal participation. Manitoba Possible provides programs and services throughout the province. The way we do that is by working collaboratively, diversifying in every way possible, and innovating at every...

  • Manager of Specialized Services

    4 weeks ago

    Winnipeg, Canada Ndinawemaaganag Endaawaad Inc. Full time

    **Ndinawemaaganag Endaawaad Inc.** **EMPLOYMENT OPPORTUNITY - 2023-045** **May 19, 2023** **Position**: Manager of Specialized Services **Program**: Management; Specialized Services Tina’s Safe Haven **Salary**: $55,000 - $60,000 Subject to Qualifications **Location**: 472 Selkirk Avenue **Classification**: Full Time, **TERM POSITION to March 31,...

  • Manager of Specialized Services

    4 weeks ago

    Winnipeg, Canada Ndinawemaaganag Endaawaad Inc. Full time

    **Ndinawemaaganag Endaawaad Inc.** **EMPLOYMENT OPPORTUNITY - 2023-057** **Position**: Manager of Specialized Services **Program**: Management; Specialized Services Tina’s Safe Haven **Salary**: $55,000 - $60,000 Subject to Qualifications **Location**: 472 Selkirk Avenue **Classification**: Full Time, **TERM POSITION to March 31, 2024** **Hours of...