Housekeeping Supervisor

3 weeks ago

Niagara Falls, Canada Hilton Hotel and Suites Niagara FallsFallsview Full time

**What will it be like to work for this Hilton Worldwide Brand?**

One of the most recognized names in the industry, Hilton Hotels & Resorts offers travelers a world of authentic experiences. Hilton remains an innovative forward-thinking hospitality leader by offering best-in-class products, services and amenities to ensure that every guest feels cared for, valued and respected.

If you understand the importance of upholding a brand reputation and what it takes to provide a globally recognized hospitality experience, you may be just the person we are looking for to work as a Team Member with Hilton Hotels & Resorts.

**What will I be doing?**

The **Housekeeping Supervisor** will provide supervision of Room Attendants, Housepersons, Laundry Attendants and Janitorial Staff. The role will be responsible for assisting the Housekeeping Administrators in answering Guest phone calls, requests and ensuring requests are carried through. This Team Member will conduct room inspections, evaluate cleanliness and promote an accident free environment, while also assigning tasks or duties related to the daily opening procedures and assisting room attendants with bed making or cleaning of rooms in emergencies. The Housekeeping Supervisor will respond to rooms where assistance is requested in order to expedite rooms in emergency situations. This Team Member will be responsible for communicating instructions to fellow Team Members, and responding to Guest service concerns along with any other duties assigned by the Housekeeping Executive Team.

**What are we looking for?**

A **Housekeeping Supervisor** serving Hilton Worldwide Brand hotels and vacations are always working on behalf of our Guests and working with other Team Members. We look for demonstration of these values:
**H** Hospitality - We're passionate about delivering exceptional guest experiences
**I** Integrity - We do the right thing, all the time
**L **Leadership - We're leaders in our industry and in our communities
**T **Teamwork - We're team players in everything we do
**O** Ownership - We're the owners of our actions and decisions
**N **Now - We operate with a sense of urgency and discipline

**Experience**
- Previous experience in a Supervisory role is required
- Minimum of once years’ experience in a Room Attendant role

**Skills**
- Demonstrated written and verbal communication skills
- Excellent Organizational and Customer service skills
- Excellent Work Performance Record and Time Management skills
- Ability to lead and motivate Team Members in order to complete a series of tasks in a timely manner

**Requirements**:

- Required to provide a certificate proving completion of the Health and Safety Awareness Training for Supervisors (e-course provided by the Ministry of Labour)
- Must be available to work a variety of all shifts (9:00am-5:30pm, 10:00am-6:30pm, 11:00am-7:30pm, 12:00pm-8:30pm, 1:00pm-9:30pm)

This job posting is not exclusive or exhaustive list of all job functions that a _**Housekeeping Supervisor**_ will be asked to perform from time to time. This list is only a sample; a _**Housekeeping Supervisor**_ may be required to perform other duties.
- Hospitality Fallsview Holdings Inc. is an Equal Opportunity Employer. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code. Hospitality Fallsview Holdings Inc. will provide accommodations to applicants with disabilities throughout the recruitment, selection and/or assessment process. If selected to participate in the recruitment, selection and/or assessment process, please inform Human Resources staff of the nature of any accommodation(s) that you may require._

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Niagara Falls, ON: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Supervisory: 1 year (required)
- Cleaning: 1 year (required)

Work Location: In person

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