Housekeeping Supervisor- Marriott Fallsview Hotel

3 weeks ago

Niagara Falls, Canada Canadian Niagara Hotels Full time

**Job Summary**:
At the Marriott Fallsview Hotel and Spa, our operations thrive with the commitment of Associates who demonstrate and support the Marriott core values and culture of _putting people first, acting with integrity, serving our world, embracing change, and pursuing excellence._ When you work at Marriott Fallsview, you will meet people from all over the world as you build your career experience. We are currentlh looking for a **Housekeeping Supervisor** who really enjoys making others feel at home to join our Housekeeping leadership team Join us and grow through learning and development opportunities to explore a career in the hospitality business. No matter your path, we will make sure you feel right at home.

**What you will be doing**:

- Assisting in supervising the day to day operations of the housekeeping department by ensuring that Associates achieve the highest standard of cleanliness for the property.
- Inspecting guest rooms, public areas, meeting rooms, back of house areas and employee areas.
- Actively participate in daily pre-shift meeting.
- Supervising the training all housekeeping associates to ensure they are being trained according to brand standards.
- Developing, coaching, and counseling a diverse team of housekeeping associates.
- Ensuring that proper grooming and dress code policy is being followed.
- Managing the staffing levels to ensure that guest service, operational needs, and financial objectives are me.
- Ensuring that all lost and found articles are stored properly and that the correct logs are maintained.
- Ensuring that Guest Room status is communicated to the Front Desk in a timely and efficient manner.
- Maintaining high level of customer satisfaction by interacting/responding positively with guests and taking immediate action to resolve problems.
- Ensuring that the yearly special cleaning projects are completed.
- Ensuring safety procedures and proper use of chemicals and cleaning supplies are adhered to by providing training to the housekeeping associates and ensuring hazardous supplies are labeled accordingly.
- Performing all other job duties as directed or assigned.

**What we are looking for**:

- Must have at least 1 year of leadership experience in a similar capacity, preferably with a world renowned full service brand hotel
- Strong supervisory leadership skills, including conflict resolution, coaching, development, and fosters a work environment suitable for learning and growth within the department
- Approachable: Establishes immediate creditability with guests and associates - leads all associates by example
- Outstanding attention to detail - both personal grooming/appearance and in properly ensuring that Marriott housekeeping cleanliness standards are maintained at all times
- Demonstrated commitment and passion to maximizing guest service satisfaction in each stage of the guest experience, particularly as they pertain to exceptional standards of cleanliness and order
- Excellent organizational, time management, analytical and problem solving skills
- Experience in managing in-house operated laundry operation
- Must have excellent written and communication skills
- Ability to work flexible hours including days, evenings, weekends and holidays
- Must be computer literate -proficient in Microsoft office and excel.

**SOME BENEFITS MARRIOTT ON THE FALLS EMPLOYEES ENJOY**:

- Complimentary daily staff meal
- Learning and development opportunities.
- Immediate access to the Friends and Family hotel and dining discounts at any participating Marriott and Starwood brands hotels worldwide
- Complimentary parking
- Complimentary Company sponsored events
- Personalized electronic access to your pay statements and annual T4 statements
- accessible from the comfort of your home, any computer, tablet or smartphone 24 hours per day, 7 days a week via online.

**Benefits**:

- Dental care
- Extended health care
- On-site parking

Schedule:

- 8 hour shift
- Monday to Friday
- Weekend availability

Ability to commute/relocate:

- Niagara Falls, ON: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Supervisory: 1 year (preferred)

Work Location: In person

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