Pc Express Department Manager

3 weeks ago

Vaughan, Canada Fortinos Full time

**Mandate**:
To lead a team of Personal Shoppers and the in store experience of our PC Express program including in-store shopping, customer interactions, handling POS transactions with a strong focus on delivering exceptional customer service.

**passion & commitment to customer service is a key driver for our Company**

**Duties & Responsibilities**:

- Ensuring exceptional customer service is provided in a courteous manner to maintain our reputation for friendly, effective, and personalized experience;
- Develop an understanding of best practices relating to PC Express Operations;
- Be committed to maintaining operational standards;
- Be accountable for departmental financial objectives;
- Work with employees to improve productivity, engagement and retention;
- Identify opportunities to reduce customer wait times upon pickup at store;
- To schedule, direct, supervise and discipline department staff and train all new employees;
- To be responsible for the opening and/or closing functions of the department;
- To ensure the maintenance of equipment and the safety and sanitation of the production and back room areas, as per Company Policy;
- To respond to any customer inquiries, requests, and complaints, ensuring courteous customer relations at all times;
- Other duties as assigned.

**Requirements**:

- Exceptional customer service skills and a talent for building customer loyalty;
- Flexibility to work a variety of hours which include days, evenings, night shifts and weekends;
- The ability to work in a fast-paced environment under pressure;
- The ability to lead, coach and motivate employees;
- Strong financial acumen to deliver outstanding business results;
- A commitment to delivering consistent results, every day;
- Previous retail, grocery retail or hospitality management experience is an asset.

**How You’ll Succeed**:
We are committed to creating a diverse and inclusive workplace.
If you are contacted by us regarding a job opportunity or interview, please advise if you require accommodation.

**NOTE**: The Employer noted in this posting is an independently owned corporation (“Franchisee”) which is licensed to use the “FORTINOS” trademark(s) by Loblaws Inc. Applicants hired by a franchisee will be employees of the franchisee. No employment or similar relationship will be created between the applicant and Loblaws Inc. or its affiliates.

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