Founder Services, Director

3 weeks ago

Markham, Canada ventureLAB Full time

**ventureLAB INNOVATION CENTRE**

o/a ventureLAB

**Founder Services, Director — 202401**
- Position Profile_

**About ventureLAB**

ventureLAB is a not-for-profit leading global founder community for hardware technology and enterprise software companies in Canada. Our organization is led by seasoned entrepreneurs and business leaders with decades of industry experience in building IP-rich start-ups, scale-ups, and global multinationals to help businesses scale. Located at the heart of Ontario’s innovation corridor in York Region, ventureLAB is part of one of the biggest and most diverse tech communities in Canada. Since 2011, ventureLAB has enabled over 4,000 tech ventures to create over 6,800 jobs and raise more than $420 million in investment capital through our initiatives focused on raising capital, talent retention, technology and IP commercialization, and customer acquisition. Together with our community of entrepreneurs, innovators, investors, and partners, we enable technology startups to accelerate the commercialization of transformational products on a global scale. ventureLAB is home to the Hardware Catalyst Initiative — Canada’s only lab and incubator for hardware and semiconductor-focused companies.

Powering hardtech founders to build and scale globally competitive ventures that advance Canada’s knowledge-based economy.

Born Global. Built to Scale. Inclusive by Design. Inspire a new generation of global founders who choose Canada to scale IP-rich tech titans creating innovative hardware and scale-ready enterprise software solutions that transform communities and establish a blueprint for a more sustainable, inclusive tech ecosystem.
- **Relentless**:We are tenacious and resilient. We follow through and remove roadblocks so together we succeed and go further.
- **Inclusive**:We are empathetic, open-minded and collaborate respectfully so that we build trust with each other and value diverse opinions, ideas and perspectives to learn and make better decisions.
- **Visionary**:We inspire bold futures with our founders, team, partners and community by challenging each other respectfully and thinking differently.
- **Innovative**:We celebrate ingenuity and empower the team to create new ideas, processes and strategies. We are curious and resourceful by asking questions for clarity.
- **Results**:We are proactive and plan. We are accountable and focused. We are direct and transparent through fact-based discussions.

ventureLAB is made up of passionate, driven individuals, and is growing quickly. It is a fast-paced, flexible environment where individual contributors make a big difference and work collaboratively to achieve shared goals. We are proud to be one of Canada’s Most Admired Corporate Cultures and a Great Place to Work®.

**Position Profile**

Reporting to the VP, Founder Success, this role manages a team of advisors and their engagement between ventureLAB and companies admitted to its initiatives. The Director, Founder Services engages with the startup founders, ventureLAB advisors, mentors, Founder Success operations manager, Founder Program Director, and other ventureLAB resources to create and implement unique strategies and plans to meet Founder Success team goals. The Director, Founder Services is responsible for key aspects of venture Growth portfolio management, including defining client journeys, reporting, portfolio analysis, venture communications, and advisory team engagement. The Director, Founder Services supports diverse strategic projects as needed and acts as an advocate for high-growth startups and ventureLAB in the community. They are responsible for providing leadership, prioritization, and approval to all other ventuerLAB departments that want to engage with our ventures.

For the role, you will have to be:

- **Committed and focused**:Efficiently deliver client requests and engagements while juggling multiple projects at a time. Evaluating initiatives and services' effectiveness through key performance indicators (KPIs) and feedback from clients, advisors, mentors, or other parties ensures our value equation remains high and the initiatives meet individual company needs.
- **A collaborator**: Ensure a collaborative ‘One Team’ approach - the road to shared success combines the energy, ideas, and execution of many - architecting value and building lasting impact through teamwork. Manage the flow of information to and from the advisory team and provide an appropriate collaborative environment to maintain an exceptional client experience.
- **A Communicator**: Effectively communicate and present at different levels of the organization. Provide client's voice and support decision-making in company and portfolio assessment processes to maintain a high-quality bar for stakeholders and ensure progression towards results.
- **Connected**:To build and maintain relationships - internal and external as it is critical to understand our team's needs, desires, and amb

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