Retail Supervisor, Full Time, Product Operations

4 months ago

Quebec City, Canada Old Navy Full time

**À propos de Old Navy**:
Oubliez tout ce que vous savez sur les règles traditionnelles qui régissent le travail en magasin. Quand vous entrez chez Old Navy, vous faites le choix de la différence. Depuis le tout premier jour, notre mission a été de démocratiser la mode et de redonner aux gens le plaisir de magasiner. Saison après saison, nos équipes confectionnent avec amour des indispensables mode de grande qualité destinés à toute la famille.

Tout a commencé en 1994, à San Francisco, où nous avons ouvert notre premier magasin, et notre succès ne s'est jamais démenti depuis. Nous favorisons le regroupement de personnes enjouées qui s’épanouissent et réussissent bien dans un milieu dynamique où nos employés peuvent être tout à fait eux-mêmes. Ici, nous formons une famille.

**About the Role**:
As a Lead, you’re responsible for supporting our management team by performing functional tasks as assigned. You will act as a mentor and role model to Experts & Brand Associates to support service behaviors and the execution of tasks in specific areas of expertise. You will focus on leading process(es) and/or areas of the business, executing tasks and maintaining productivity to ensure goals are met. Through collaboration with your leadership team, you’ll teach and coach your team and drive behaviors to deliver a best-in-class experience to our customers.

**What You'll Do**:

- Consistently treat all customers and employees with respect and contribute to a positive work environment.
- Promote customer loyalty by educating customers about our loyalty programs.
- Serve as a role model to achieve priorities in store with the customer as the primary focus.
- Seek out and engage with customers to drive sales and service using suggestive selling.
- Enhance customer experience by using all omni channel offerings.
- Take action based upon direction from the Service Leader and collaborate effectively with employees.
- Support Service Leader duties during non-peak hours.
- Build and share expertise in an assigned specialized functional area.
- Support completion or work processes before or after the store closes as needed inclusive of opening and/or closing the store as needed.
- Be accountable to personal goals which contribute to overall store goals and results.

**Who You Are**:

- A current or previous retail employee with 6 or more months of experience.
- A good communicator with the ability to effectively interact with customers and your team to meet goals.
- A customer-focused service provider both on and off the sales floor to help deliver an exceptional experience for our customers.
- Able to demonstrate interest and initiative to develop skills and improve capabilities.
- Passionate about retail and thrive in a fastpaced environment.
- Determined to effectively lead and inspire others to learn and grow through coaching and mentoring.
- Agreeable to work a flexible schedule to meet the needs of the business, including holiday, evening, overnight and weekend shifts.
- Able to utilize retail technology.
- Able to maneuver around the sales floor, stockroom and office and can lift up to 30 pounds.
- Ability to travel as required.

**Avantages offerts chez Old Navy**:

- Rabais sur la marchandise de nos marques : 50 % de rabais sur la marchandise à prix courant de Gap, Banana Republic, Old Navy et Athleta, 30 % de rabais dans nos entrepôts et 10 % de rabais sur les articles en solde de Gap, Banana Republic et dans nos magasins Entrepôt.
- Programmes de congés payés compétitifs.*
- La société double vos dons et votre temps de bénévolat*
- Régime d’épargne-retraite enregistré
- Programme d’actionnariat des employés.*
- Assurances médicales, dentaires et vie.*
- Soins de santé virtuels 24/7*
- Complément aux congés de maternité et parental.*
- _Réservés aux employés admissibles._

La société Gap Inc. est un employeur qui souscrit au principe de l’égalité d’accès à l’emploi et est déterminée à fournir un lieu de travail sans harcèlement ni discrimination. Nous nous engageons à recruter, embaucher, former et promouvoir des personnes qualifiées de tous les milieux, et à prendre toutes les décisions relatives aux emplois sans égard aux statuts protégés. Nous avons reçu de nombreux prix pour notre engagement de longue date en faveur de l’égalité, et continuerons à promouvoir un milieu de travail inclusif et diversifié favorisant le développement du sentiment d’appartenance à l’entreprise. Cette année, Gap a été reconnue comme Un des meilleurs milieux de travail selon Human Rights Campaign pour la septième année consécutive et nommée à l’indice d’égalité des sexes de Bloomberg pour la quatrième année d’affilée.

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