Technical Product Support Specialist

5 months ago

Mississauga, Canada Bizerba North America Full time

**Although Bizerba has not invented the weight, we have definitely paved the way for modern weighing technology. Since 1866, our name - like no other - has stood for efficient weighing, slicing and labeling solutions. Today we operate in 120 countries with approximately 4.500 employees.**

**ROLES AND RESPONSIBILITIES**:

- Define, gather, and assess opportunities and translate them into functional and technical requirements.
- Identify, create, and implement solutions to meet business needs or solve customer’s problems.
- Provide detailed specifications for proposed solutions.
- Provide documentation and training for stakeholders.
- Assist customers with maintenance of their Bizerba retail products.
- Test and evaluate new technologies and identify trends in industry.
- Work closely with sales, service, and engineers to communicate and monitor progress.
- Support major retail projects from pre-sales to post-implementation.

**BENEFITS**:

- Full time employment with competitive salary
- Company health benefits after 90 days
- RRSP eligibility after 6 months waiting period with 50% company match up to 3%
- Paid vacation and sick time
- Long Term Disability option
- Employee assistance programs
- Basic and advanced training courses on all equipment you are expected to assist customers and technicians on.
- Ongoing trainings on newly released equipment to increase your knowledge base.
- Part of an experienced and professional team.
- A wide spectrum of interesting tasks and plenty of personal development potential within a successful international company.
- Support and work on the latest and most advanced technology within the industry.

**QUALIFICATIONS AND SKILLS**:

- Bachelor’s degree in Engineering or Computer Science or IT, or equivalent 4-year experience working with computer systems.
- Reliable, self-motivated, and detail-oriented.
- Strong analytical thinking, problem-solving, and troubleshooting skills.
- Strong computer networking skills, both wired and wireless technologies.
- Can work with SQL databases, web services and various file formats.
- Experience in Windows systems, Linux systems, and Docker.
- Extensive experience in programming, coding and scripting in languages such as Javascript, Java, C#.
- Ability to travel on short notice up to 30% travel time including international travel.

**Our Offer**:
At Bizerba, we bring together the traditional values of a family-run company and the international career development opportunities of a globally operating group. That is what we call "Bizerba Open World,” and we are looking forward to developing this further together with you.

Ability to commute/relocate:

- Mississauga, ON: reliably commute or plan to relocate before starting work (preferred)

**Experience**:

- Software troubleshooting: 1 year (preferred)

Work Location: In person

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