Service Technician

2 months ago

Regina, Canada SaskTel Full time

**POSITION OVERVIEW**

**Training**

The four week training program is fully paid and will be scheduled Monday to Friday from 8:30 AM to 5:00 PM. Successful completion of the training program is a condition of employment in order to continue employment as a SaskTel Service Technician(Customer Support Centre).

**Hours and Shift Scheduling**

This position is casual part-time; Hours are scheduled according to business needs; however, the majority of Service Technicians typically work an average of 21 hours per week. The Customer Support Center area operates 7 days a week, from 7:00am - 11:00pm.

**TYPICAL DUTIES & RESPONSIBILITIES**
(Not all inclusive or applicable to all assignments)
- Receives, analyzes/tests/repairs/escalates customer issues/complaints. Logs customer reports (trouble tickets), answers/resolves situations and escalates to appropriate personnel as required.
- Investigates, resolves and/or dispatches problems relevant to wireline, wireless, internet access, other emerging Internet technologies and MAX services.
- Performs customer and technical resource follow-up on all unresolved troubles.
- Acquires updates of all customer affecting policies and procedures. Researches Internet sources for new products and technology relevant to resolving customer complaints/issues.
- Reviews and provides trouble statistics upon request by management.
- Allocates daily staffing/workload, including the utilization of part time staff. Analyses business requirements and customer demands to ensure adequate coverage.

**QUALIFICATIONS**
- Diploma/Certificate in computer networking OR Certificate in Business Administration (with Computer Science classes) OR thorough knowledge of internet/networking support, typically gained with three years of experience in a related field.
- Thorough knowledge and experience with DOS/Windows personal computers from both a hardware and software perspective.
- Working knowledge and experience with MacIntosh personal computers from both a hardware and software perspective.
- Working knowledge of the Internet.
- Excellent analytical and problem solving skills.
- Good communications skills, both verbal and written, and the ability to deal effectively with others.
- Keyboarding skills 20 wpm.
- General knowledge of SaskTel’s IP environment.
- Successful completion of prescribed training courses.

**ABOUT SASKTEL**

Our focus on our people and dedication to our customers has made us one of Saskatchewan's Top Employers for 11 consecutive years. Come join our dynamic team and accelerate your career at SaskTel

**_

LI-POST

  • Service Technician

    3 days ago

    Regina, Saskatchewan, Canada HERITAGE SERVICE GROUP CANADA Full time

    Job Details:Location: Regina, SK, CANDate: 25-Sep-2023 to 25-Oct-2023 (PST)Hourly Rate: $25 to $45Job Type: Full TimeAbout the Company:Key Equipment Services is the primary service provider for the food service industry in western Canada. With a 40-year history, our licensed technicians prioritize efficient service, backed by a strong support team and...

  • Service Technician

    2 weeks ago

    Regina, Canada Paradise LeisureScapes Full time

    Paradise LeisureScapes is looking to bring new technicians to our service team. Do you have experience working with power tools, plumbing, basic troubleshooting and customer service? Do you love working outdoors and doing something a little different everyday? This might just be the job for you. We are looking for motivated individuals who are excited to...

  • Service Technician

    2 months ago

    Regina, Canada Excel Refrigeration Full time

    **_Location_**:Regina, SK **Department**:Service and Installation We are looking for an 1st, 2nd, 3rd, 4th year apprentice or Journeyperson Refrigeration Technician to join our team. We are looking for a full-time Journeyperson and Apprentice Refrigeration/HVAC Technician's to join our team. By joining our team, your duties will include: service,...

  • Service Technician

    2 months ago

    Regina, Canada Excel Refrigeration Full time

    **Location**:Regina, SK **Department**:Service and Installation We are looking for an 1st, 2nd, 3rd, 4th year apprentice or Journeyperson Refrigeration Technician to join our team. We are looking for a full-time Journeyperson and Apprentice Refrigeration/HVAC Technician's to join our team. By joining our team, your duties will include: service,...

  • Service Technician

    2 weeks ago

    Regina, Canada Excel Refrigeration Full time

    **Location**:Regina, SK **Department**:Service and Installation We are looking for an 1st, 2nd, 3rd, 4th year apprentice or Journeyperson Refrigeration Technician to join our team. We are looking for a full-time Journeyperson and Apprentice Refrigeration/HVAC Technician's to join our team. By joining our team, your duties will include: service,...

  • Service Technician

    1 week ago

    Regina, Canada Excel Refrigeration Full time

    **_Location_**:Regina, SK **Department**:Service and Installation We are looking for an 1st, 2nd, 3rd, 4th year apprentice or Journeyperson Refrigeration Technician to join our team. We are looking for a full-time Journeyperson and Apprentice Refrigeration/HVAC Technician's to join our team. By joining our team, your duties will include: service,...

  • Service Technician

    2 months ago

    Regina, Canada Hotsy Cleaning Systems Full time

    **Service Technician** **Hotsy Cleaning Systems** **Regina, Saskatchewan, Canada** Hotsy Water Blast manufactures and distributes industrial cleaning systems. We are #1 in North America. Our products are high quality and our reputation for delivering excellent customer service is our greatest asset. We are looking for a Service Technician for our Regina...

  • Service Technician

    2 months ago

    Regina, Canada Hotsy Cleaning Systems Full time

    **Service Technician** **Hotsy Cleaning Systems** **Regina, Saskatchewan, Canada** Hotsy Water Blast manufactures and distributes industrial cleaning systems. We are #1 in North America. Our products are high quality and our reputation for delivering excellent customer service is our greatest asset. We are looking for a Service Technician for our Regina...

  • Service Technician

    1 week ago

    Regina, Canada Hotsy Cleaning Systems Full time

    **Service Technician** **Hotsy Cleaning Systems** **Regina, Saskatchewan, Canada** Hotsy Water Blast manufactures and distributes industrial cleaning systems. We are #1 in North America. Our products are high quality and our reputation for delivering excellent customer service is our greatest asset. We are looking for a Service Technician for our Regina...

  • Service Technician

    5 days ago

    Regina, Canada Hotsy Cleaning Systems Full time

    **Service Technician** **Hotsy Cleaning Systems** **Regina, Saskatchewan, Canada** Hotsy Water Blast manufactures and distributes industrial cleaning systems. We are #1 in North America. Our products are high quality and our reputation for delivering excellent customer service is our greatest asset. We are looking for a Service Technician for our Regina...

  • Service Technician

    2 weeks ago

    Regina, Canada Aquifer Distribution Full time

    **Service Technician - Regina** Aquifer Distribution Ltd. is looking to add a Service Technician to our growing team in Regina. Specializing in water treatment and pumps, the Service Technician is responsible for performing various repairs and service of equipment. Strong technical and mechanical skills are required to appropriately troubleshoot and...

  • Service Technician

    3 weeks ago

    Regina, Canada Capital Auto Mall Full time

    Company: Capital GMC Buick Cadillac Regina At Capital Automotive Group, our vision is to be the most respected auto group in North America. In keeping with our mission, we strive to move customers’ lives forward with the best in automotive solutions, service and people. Through demonstrating our core values of respect, transparency, care, excellence, and...

  • Service Technician

    2 weeks ago

    Regina, Canada Capital Auto Mall Full time

    Company: Capital GMC Buick Cadillac Regina At Capital Automotive Group, our vision is to be the most respected auto group in North America. In keeping with our mission, we strive to move customers’ lives forward with the best in automotive solutions, service and people. Through demonstrating our core values of respect, transparency, care, excellence, and...

  • Dispatcher/parts/service Coordinator

    3 weeks ago

    Regina, Canada Capital industrial Sales & Service Full time

    We are a Material Handling Equipment Company who has been in business since 1976. We require a mechanically inclined Service & Parts Coordinator who has several years experience dispatching technicians, managing service calls and ordering parts. Excellent communication on the phone along with good computer & organizational skills will be needed. A background...

  • Service Technician

    3 days ago

    Regina, Saskatchewan, Canada Hotsy Cleaning Systems Full time

    Service TechnicianHotsy Cleaning SystemsRegina, Saskatchewan, CanadaHotsy Water Blast manufactures and distributes industrial cleaning systems. We are #1 in North America. Our products are high quality and our reputation for delivering excellent customer service is our greatest asset.We are looking for a Service Technician for our Regina branch.Profile:...

  • Service Technician

    1 week ago

    Regina, Canada DSL Ltd. Full time

    As a Service Technician at DSL, you will be responsible for maintaining an extremely high level of customer service and professionalism while repairing and maintaining food service equipment. If a customer has a malfunction with their machine, it is up to DSL to ensure that they are up and running as soon as possible; their business often depends on it. DSL...

  • Service Technician

    3 days ago

    Regina, Saskatchewan, Canada Hotsy Cleaning Systems Full time

    Service TechnicianHotsy Cleaning SystemsRegina, Saskatchewan, CanadaHotsy Water Blast manufactures and distributes industrial cleaning systems. We are #1 in North America. Our products are high quality and our reputation for delivering excellent customer service is our greatest asset.We are looking for a Service Technician for our Regina branch.Profile:...

  • Rope Access Technician

    2 weeks ago

    Regina, Canada Insight Service Solutions Inc Full time

    **Benefits**: - Competitive salary - Dental insurance - Health insurance - Relocation bonus - Training & development **ARE YOU READY FOR A NEW ADVENTURE AND TO CLIMB TO NEW HEIGHTS AT $35/hr!?** **Position Title**: Rope Access Technician Are you looking for a rewarding and exciting trade to provide for yourself and your family? Like working with your...

  • Dispatcher/parts/service Coordinator

    3 days ago

    Regina, Saskatchewan, Canada Capital industrial Sales & Service Full time

    We are a Material Handling Equipment Company who has been in business since 1976. We require a mechanically inclined Service & Parts Coordinator who has several years experience dispatching technicians, managing service calls and ordering parts. Excellent communication on the phone along with good computer & organizational skills will be needed. A background...

  • Service Technician

    1 week ago

    Regina, Canada Driving Change Automotive Group Full time

    **Overview**: **Location: Bennett Dunlop Ford - Regina** **Automotive Technician - Experienced/Journeyman** **Up to $63.00/hour** **Paid relocation expenses if moving to Regina!** **** **Bennett Dunlop Ford** is currently looking for - ** Full-time Automotive Technicians** to join our ever expanding and busy team. As we continue to grow our...