Quality Control Specialist-customer

3 weeks ago

Petrolia, Canada Waterville TG Inc. Full time

Waterville TG is a world leader in Automotive Sealing Systems, the high standard of design, development and the manufacturing which Toyoda Gosei has built its reputation allows Waterville TG to become one of the most admired companies in sealing.

Our Petrolia, Ontario location is currently seeking a **Quality Control Specialist-Customer **to join the team
- **Scope**_
As the **Quality Control Specialist-Customer**, you will work with the Quality Control team and our Customers to ensure the quality of the product and to promote continuous improvement in all quality areas.
- **Major Areas of Responsibility**_
- Provide support and continuous follow up on the quality of weatherstrips at customers
- Negotiate the allotment of non-standardized parts with customers
- Analyze customer complaints
- Manage external customer complaints and ensure follow up and analysis of customer issues
- Support activities at customers as required
- Ensure the follow up and analysis of customer indicators
- Ensure the follow up on quantity of non-standardized registered parts
- Communicate all quality information received from customers to production
- Develop, apply, adhere to and improve standard operating procedures for quality as per IATF standards
- Prepare and transmit information relative to the function and appearance of product for new programs and pieces already in production
- **Supplementary Activities**_
- Look for kaizen opportunities in all areas of quality (DFFP, PPM, customer complaints, manpower usage, streamlining procedures)
- Participate in MPE's and SOP's, understand PPAP, FMEA and JKK procedure
- Audit all quality checks and documentation to ensure they are completed as per IATF 16949 standards
- Prepare and transmit information relative to the function and appearance of product for new programs and pieces already in production
- Available for business trips to the customer to ensure support and continuous follow-up on the quality of weatherstrips
- Conduct layered process audits, product audits, label audits and first piece audits
- **Qualifications**_
- Minimum 3 years automotive manufacturing experience, or equivalent, _preferred_
- College Diploma in a related field, _preferred_
- Experience in Quality systems development, implementation and maintenance in a manufacturing environment, _preferred_
- Strong organizational ability, time management skills and problem solving skills
- Able to work independently and take initiative
- Computer skills - Excel, Word, PowerPoint, Lotus Notes
- Acceptable attendance and performance
- Available for business trips to the customer to ensure support and continuous follow-up on quality items

**Job Types**: Full-time, Permanent

**Salary**: From $59,000.00 per year

**Benefits**:

- Company events
- Company pension
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- Paid time off
- Vision care
- Wellness program

Schedule:

- Monday to Friday

**Education**:

- AEC / DEP or Skilled Trade Certificate (preferred)

**Experience**:

- automotive manufacturing: 3 years (preferred)

Willingness to travel:

- 75% (preferred)

Work Location: One location

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