Visitor Services Supervisor

3 weeks ago

Miquelon Lake Provincial Park, Canada Government of Alberta Full time

**Job Information**:
Job Requisition ID: 45948

Ministry: Forestry and Parks

Location: Miquelon Lake Provincial Park

Full or Part-Time: Full-Time

Hours of Work: 36.25 hours per week

Regular/Temporary: Temporary (12 months)

Scope: Open Competition

Closing Date: August 8th, 2023

Classification: Program Services 2 (022PSA)

**About Us**:
**Role**:
**Highlights of roles and responsibilities will require the ability to**:

- Operate and deliver the Alberta Parks campground reservation/registration service in Area Parks.
- Oversee retail operations, planning, purchase, inventory of the campground store and caretaking services, and liaise with Maintenance & Recreation and Resource staff for compliance.
- Identify, market and promote the delivery of retail operations within The Parkland Management area (provincial parks of east central Alberta, focused on Miquelon Lake and Dillberry Lake Parks).
- Provide leadership and supervision to seasonal staff to ensure efficient visitors booth service delivery and high-quality customer service.
- Manage budget and revenues generated by the Visitor Services program, including developing projections, tracking expenditures, payment systems management, revenue reconciliation and reporting.
- Make recommendations for improvements to Area business and information operations.
- Provide administrative functions related to Visitor Services Program.

**Qualifications**:
**Education**:

- University graduation in a related field such as Business Administration, Parks and Protected Areas management, Recreation and Tourism; equivalencies will be considered
- Equivalency: Directly related education or experience considered on the basis of:

- 1 year of education for 1 year of experience; or
- 1 year of experience for 1 year of education

**Additional Requirements**:

- Valid Standard First-Aid & CPR level C + AED certificate
- Valid Class 5 driver’s license or equivalent
- Defensive Driving Certificate
- Driver’s Abstract

**Additional Assets to be successful in this role include**:

- Strong interpersonal skills, and supervisory experience and skills with the ability to motivate, train and lead variety of staff in an intense and demanding work environment
- Exceptional knowledge of and experience in computer use of a variety of computer software (including but not limited to Excel, PowerPoint, Word, Publisher)
- Experience with retail Point-of-Sales (POS) cash/debit/credit transactions
- Knowledge of:

- Alberta Parks' mandate, structure and goals
- tourism industry and marketing skills
- accounting and financial administration
- To be successful in this role, you will also need to demonstrate the ability to:

- supervise, train and lead staff in various roles
- handle staffing, operational and project issues

**APS Competencies**:
**APS Competencies**
Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

This link will assist you with understanding competencies:
**Systems Thinking** - The VSS supports program and strategic planning related to business and information operations by reviewing and evaluating programs and services. Support the broader Visitor Services teams in a variety of park project and priorities.

**Agility** - Use common sense and past experiences to approach ambiguous problems and make effective decisions. Ask questions, seek clarification, and assess how things will be different when change is introduced or anticipated. Adapt and flex to meet challenges appropriately.

**Drive for Results** - Work independently to complete tasks and responsibilities. Proactively provide suggested actions and ask for guidance to determine the best course of action when lacking information or where there are multiple priorities.

**Build Collaborative Environments** - Contribute positively by actively sharing information and listening and accepting others' points of view in an open, honest and non-defensive way. Show good judgement and discretion in sensitive situations.

**Develop Networks** - Make an effort to have informal or casual contact with a range of colleagues, clients and stakeholders; Actively support the interests of colleagues, clients and stakeholders by making choices and setting priorities that incorporate their needs.

**Creative Problem Solving** - Seek to improve activities and results by doing something that new and different in the organization; explore different methods in how we complete our work, with a goal to achieving more efficient and effective outcomes.

**Salary**:
$2,310.48 - $3,030.81 bi-weekly ($60,303 - $79,104/year)

**Notes**:

- Hours of work are based on 36.25 hours per week, Monday to Friday, but may be required to work evenings or weekends, especially in peak seasons
- Role requires travel between provincial parks within

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