After Hours Care Coordinator

2 weeks ago

Hamilton, Canada CBI Health Full time

As an After Hours Care Coordinator within our **Hamilton Office, **your focus will be on ensuring a positive patient and family experience by effectively scheduling direct care providers in the community to meet the requirements of patient care plans. You’ll be part of a team of Care Coordinators working diligently to provide as much consistency of care as possible while meeting the scheduling requirements of both patients and care providers. Frequently problem-solving, you’ll be the central point of contact for patients and families, care providers and referral sources. Effective care coordination is an important element of service delivery; as a result, you must be driven to help others in a compassionate and caring way while balancing the pressures to deliver on scheduling requirements.

This is a** casual** position requiring scheduling flexibility to provide after hours support in** evening, overnight and weekends** in addition to occasional weekday back up coverage in support of the Coordination team.

**As a Care Coordinator, you will**:

- Use scheduling software effectively to fulfill patients’ care plans
- Provide field staff with accurate schedules on a weekly basis
- Ensure care providers are scheduled effectively and efficiently
- Communicate effectively with care providers to ensure schedules are carried out
- Communicate with patients and families when schedule challenges arise, and problem-solve effectively
- Maintain accurate records of care provider availability
- Maintain continuity of care whenever possible
- Take into consideration the individual needs of patients (and families), and of care providers, when making decisions
- Maintain accessibility by phone for patients, care providers, referral sources and other stakeholders
- Actively pursue positive relationships with care providers and patients
- Follow up appropriately on missed visits
- Liaise with Care Supervisors to share patient and care provider feedback
- Resolve or escalate, as required, client concerns/issues
- Ensure dated notes are timely and clear, and contain appropriate and required information
- Ensure accurate, timely documentation and/or phone calls, both external and internal
- Prepare daily performance and tracking reports in a timely manner
- Enter all critical and relevant information into the system for appropriate follow-up and documentation
- Escalate appropriate concerns or risks for review and/or follow-up.

**To take on the role of Care Coordinator, you must**:

- Hold a high school diploma or equivalency, Medical Office Administration or similar education preferred
- Have flexibility to all after hours scheduling which includes daily evenings (4:30pm to 9:30pm) and overnight shifts (9:30pm to 8:30am) and weekend day coverage (8:30am to 4:30pm)
- Be flexible to occasional in office weekday scheduling (Monday to Friday, 8:30am to 4:30pm) for backup support
- Have customer service experience
- Have computer skills, with proficiency in Microsoft Outlook, Word, and Excel
- Demonstrate excellent telephone etiquette
- Be able to remain calm in stressful situations
- Be able to empathize with the complexity and difficulty of each client or field staff situation
- Be a detail-oriented, adaptable and customer-focused team player
- Combine strong interpersonal skills with analytical problem-solving abilities
- Be self-directed, goal-oriented and able to manage time and priorities
- Possess medical knowledge and/or a medical background, previous supervisory and scheduling coordination experience will be considered assets
- All team members are required to be fully vaccinated against COVID-19 and provide proof of vaccination upon hire or provide a valid medical exemption

When you join our team as a Care Coordinator, you’ll belong to one of Canada’s leaders in the healthcare industry, with 250 locations across the country. As one of the largest healthcare networks in Canada, we’re proud to be named one of Canada’s Best Managed Companies, Platinum Member and Canada’s 10 Most Admired Company Cultures.

**Join us at CBI Health - where working together makes great things happen**.
- In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act and CBI Policies on Accommodation, a request for accommodation will be accepted as part of our hiring process. Please inform your recruiter if you have any accommodation requests._

  • Care Coordinator

    4 days ago

    Hamilton, Canada CBI Health Full time

    As a Full Time Care Coordinator for our Personal Support Services and Therapy programs within our **Hamilton Office, **your focus will be on ensuring a positive patient and family experience by effectively scheduling direct care providers in the community to meet the requirements of patient care plans. You’ll be part of a team of Care Coordinators working...

  • Customer Care Coordinator

    2 days ago

    Hamilton, Canada DM Lyons Consulting Full time

    *** The Customer Care Coordinator assists with all service requirements such as issuing work orders for service technicians and trades, scheduling service appointments with techs, trades and homeowners while ensuring the overall compliance with Tarion guidelines. Responsibilities will also include tracking and maintaining service supplies, de-mastering...

  • Care Coordinator

    Found in: beBee S CA - 3 weeks ago

    Hamilton, Canada CBI Health Group Full time

    As a Full Time Care Coordinator for our Personal Support Services and Therapy programs within our Hamilton Office, your focus will be on ensuring a positive patient and family experience by effectively scheduling direct care providers in the community to meet the requirements of patient care plans. You'll be part of a team of Care Coordinators working...

  • Care Coordinator

    Found in: Talent CA C2 - 1 week ago

    Hamilton, Canada Lifemark Full time

    Care Coordinator – Lifemark Health Group The Care Coordinator  is responsible for fostering a strong relationship between the clinic and its customers, including patients, staff, funders and referral sources. This is achieved by efficiently providing administrative support and coordinating clinic activity with friendly, enthusiastic and professional...

  • Care Coordinator

    Found in: Talent CA C2 - 1 week ago

    Hamilton, Canada pt Health Full time

    Care Coordinator – Lifemark Health Group The Care Coordinator  is responsible for fostering a strong relationship between the clinic and its customers, including patients, staff, funders and referral sources. This is achieved by efficiently providing administrative support and coordinating clinic activity with friendly, enthusiastic and professional...

  • Patient Care Coordinator

    3 days ago

    Hamilton, Canada Blueridge OMS Full time

    Blueridge OMS is a full-scope Oral and Maxillofacial Surgery Practice with three locations in Oakville, Burlington, and Hamilton. Blueridge OMS patient care is focused on three pillars - convenience, surgical excellence, and innovation. We have an amazing network of referrals across Mississauga, Oakville, Burlington, Hamilton, and Milton. We are looking...

  • R.e.c.e. for Before

    6 days ago

    Hamilton, Canada TODAYS FAMILY Full time

    **RECE - 27 hours, Full-time-Hamilton**: Collegiate Before and After School Program, Hamilton, ON, CA - Apply**Are you innovative, collaborative, accountable and caring? Are you passionate about creating a sense of belonging, promoting well-being, engagement and fostering expression to enrich the lives of children?** **If this describes you, we want you as...

  • Patient Care Coordinator

    4 days ago

    Hamilton, Canada Hamilton Dental Office Full time

    Duties - Greet and check-in patients upon arrival at the dental office - Collect and update patient information in electronic medical records - Schedule appointments and manage the office calendar - Answer phone calls and respond to patient inquiries - Assist with insurance verification and claims processing - Coordinate referrals to specialists as needed -...

  • Personal Care Giver

    2 weeks ago

    Hamilton, Canada Thornbrook Home Care Full time

    As a Live-In Caregiver you are to ensure the safety of your client and support their activities of daily living. Our nurse care managers will create a care plan customized to your clients needs and provide you with guidance and support.You will remain in the home 24 hours a day, with an average of 10 working hours. You are to assist with you clients personal...

  • Personal Care Giver

    2 weeks ago

    Hamilton, Canada Thornbrook Home Care Full time

    As a Live-In Caregiver you are to ensure the safety of your client and support their activities of daily living. Our nurse care managers will create a care plan customized to your clients needs and provide you with guidance and support.You will remain in the home 24 hours a day, with an average of 10 working hours. You are to assist with you clients personal...

  • Personal Care Giver

    2 weeks ago

    Hamilton, Canada Thornbrook Home Care Full time

    As a Live-In Caregiver you are to ensure the safety of your client and support their activities of daily living. Our nurse care managers will create a care plan customized to your clients needs and provide you with guidance and support. You will remain in the home 24 hours a day, with an average of 10 working hours. You are to assist with you clients...

  • Personal Care Giver

    2 weeks ago

    Hamilton, Canada Thornbrook Home Care Full time

    As a Live-In Caregiver you are to ensure the safety of your client and support their activities of daily living. Our nurse care managers will create a care plan customized to your clients needs and provide you with guidance and support. You will remain in the home 24 hours a day, with an average of 10 working hours. You are to assist with you clients...

  • Personal Care Giver

    1 week ago

    Hamilton, Canada Thornbrook Home Care Full time

    As a Live-In Caregiver you are to ensure the safety of your client and support their activities of daily living. Our nurse care managers will create a care plan customized to your clients needs and provide you with guidance and support. You will remain in the home 24 hours a day, with an average of 10 working hours. You are to assist with you clients...

  • Personal Care Giver

    Found in: Whatjobs CA C2 - 1 week ago

    Hamilton, Canada Thornbrook Home Care Full time

    As a Live-In Caregiver you are to ensure the safety of your client and support their activities of daily living. Our nurse care managers will create a care plan customized to your clients needs and provide you with guidance and support. You will remain in the home 24 hours a day, with an average of 10 working hours. You are to assist with you clients...

  • Care Coordinator

    2 days ago

    Hamilton, Canada CBI Health Full time

    As a Care Coordinator - Multidisciplinary (PSS, Nursing & Therapy) within our **Hamilton Office, **your focus will be on ensuring a positive patient and family experience by effectively scheduling direct care providers in the community to meet the requirements of patient care plans. You’ll be part of a team of Care Coordinators working diligently to...

  • Care Coordinator

    9 hours ago

    Hamilton, Canada CBI Health Full time

    As a Care Coordinator within our **Hamilton Office, **your focus will be on ensuring a positive patient and family experience by effectively scheduling direct care providers in the community to meet the requirements of patient care plans. You’ll be part of a team of Care Coordinators working diligently to provide as much consistency of care as possible...

  • RN - Wound Care

    Found in: Talent CA C2 - 1 week ago

    Hamilton, Canada St. Joseph's Home Care Full time

    POSITION SUMMARY: St. Joseph’s Home Care (SJHC) is dedicated to providing quality, compassionate, and client centred care to individuals in their homes and/or alternative settings through visiting, shift or the Integrated Comprehensive Care programs. Registered Nurses enhance the life of their clients by providing a broad range of care needs within...

  • Client Service Coordinator

    4 days ago

    Hamilton, Canada Bayshore HealthCare Full time

    Organization - Bayshore Home Care Solutions Role - Client Service Coordinator Position: Full Time Hours: Days + every other weekend (Rotation of days and evenings) Note: Training will be a mixture of day and evenings, open availability is required. About the Role: The Client Service Coordinator, under the direction of the immediate Supervisor, handles...

  • Social Service Worker

    6 days ago

    Hamilton, Canada Arbour Creek Care Centre Full time

    Are you an individual that has a passion for making a difference? At the Arbour Creek Care Centre, we are passionate about providing compassionate care for families' loved ones, where the residents of our home come before anything else. Our values follow a ‘People’ focused philosophy, Participation ~ Excellence ~ Openness ~ Performance ~ Longevity ~...

  • Clinical Practice Coordinator

    2 days ago

    Hamilton, Canada Arbour Creek Care Centre Full time

    Do you have a passion for making a difference? Making every moment matter is about improving all the things that make life enjoyable. Things like making someone feel better, making connections with them or for them with other residents, showing them a new song or even just giving them something to look forward to. At Arbour Creek Care Centre, we are...