Warranty Administrator

4 weeks ago

Toronto, Canada Toronto Transit Commission Full time

**JOB INFORMATION**

**Requisition ID**: 8041
**Number of Vacancies**: 1
**Department**: Rail Cars And Shops - Subway Operations (20000405) - Greenwood Shop Management & Staff (30000401)
**Salary Information**: $70,725.20 - $88,415.60
**Pay Scale Group**: Level 7
**Employment Type**: Regular
**Weekly Hours**: 35
** Off Days**: Sun/Sat
**Shift**: Day
**Posted On**: July 17, 2023
**Last Day to Apply**: July 19, 2023
**Reports to**:Production Controller

The Toronto Transit Commission (TTC) is North America's third largest transit system and has been recognized as one of the top places to work in the GTA. Guided by a forward-thinking strategic plan, the TTC's vision is to be a transit system that makes Toronto proud. The TTC's recruitment efforts are directly aligned to its mission of providing "a reliable, efficient, and integrated bus, streetcar and subway system that draws its high standards of customer care from our rich traditions of safety, service and courtesy."

**General Accountability**:

- Performs a variety of administrative duties relating to the OEM warranty process to ensure the TTC obtains eligible warranty compensation for defective components. The role represents the TTC at "Defect Claim/Reliability and/or Material Review Boards" with the Suppliers.**Key Job Functions**:

- Perform a variety of functions including identification of warranty eligible components, collection of relevant evidences and processing of warranty claims
- Assist the Section project teams with support of reliability analysis and identification of latent defects
- Set-up and maintain various databases for the tracking/reporting of warranty claims to completion and associated information (e.g. receipt of payments)
- Liaise with personnel within the Department as well as with personnel in other TTC departments regarding parts warranty coverage, parts handling and quarantine control, repair orders, claim payments, etc.
- Ensure manufacturers/suppliers comply with established warranty procedures
- Help determine reliability of parts or potential warranty replacements
- Provide guidance, expertise and advice, and make recommendations for improvement regarding areas related to assigned work
- Provide administrative support to Production Control Staff including coverage of personnel during periods of absence
- Promotes a respectful work and service environment that supports diversity, inclusion, and is free from harassment and discrimination. Provides leadership in the development and implementation of inclusive and accessible policies, programs and/or services for employees and customers in accordance with TTC’s commitments and obligations under the Ontario Human Rights Code (OHRC) and Related Orders, the Accessibility for Ontarians with Disabilities Act (AODA), and TTC’s policies.
- Participation in the TTC Customer Service Ambassador Program

**Skills**:

- Plan and organize activities / projects to meet section and organizational goals
- Maintain documentation and historical records

**Education and Experience**:

- Completion of a post-secondary college diploma or university degree in a related discipline or combination of education, training and experience deemed to be equivalent, combined with related work experience
- Experience in a transit related environment preferred

**Additional Requirements**:

- Strong knowledge of concepts and practices of warranty claim management
- Detail oriented and possess sound judgement, well-developed interpersonal skills, and excellent verbal and written communication skills
- Ability to organize and prioritize several work assignments simultaneously and meet critical time requirements is required; ability to work independently and with mínimal supervision
- Knowledge of rail vehicle systems (subway) and components and their function, shop procedures and terminology; must have the ability to recognize and identify parts on sight and utilize resources such as electronic manuals, CDs, etc.
- Familiarity with the Materials & Procurement Department shipping procedures is a definite asset
- Familiarity with Rail Vehicle and/or Component/Service based contracts is beneficial
- Must have or quickly acquire knowledge of departmental and corporate policies, procedures, standards and practices, etc., applicable to the work
- Must have or quickly acquire working knowledge of TTC computer mainframe systems such as SMS, IFS and other databases utilized
- Must be able to report and/or travel to various TTC locations as related to job requirements

This position is designated Safety Sensitive under the TTC's Fitness for Duty Policy. If you do not hold a designated position, you will be required to pass a drug test as part of the certification process.

The TTC’s policy prohibits relatives of current TTC employees from being hired, assigned, transferred or promoted into positions, where there is a conflict of interest due to a relationship. Should you be selected for an interview, you will be r

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