Maintenance Operations Manager

6 months ago

Ottawa, Canada Ferguslea Properties Full time

Ferguslea Properties is the proud owner and operator of Accora Village, Canada’s largest privately owned rental community. Accora Village is comprised of over 2,400 homes and over 9,000 residents in the west-end of Ottawa. The community is 150 acres of tree lined streets, ideal for people interested in an active and healthy lifestyle.Ferguslea Properties is committed to providing our residents and community with a best-in-class experience.

Independently owned and managed, Ferguslea Properties evolved from one of Canada’s most prominent real estate development and property management companies. Throughout the 2010s, Ferguslea Properties rebranded, with a mandate to revitalize its properties, improve the overall infrastructure, uphold the safest experience for customers and undertake several ‘green’ initiatives. Ferguslea Properties is fully committed to providing a superior customer experience, one of the best the industry can offer. The leadership ensures detailed and excellent customer service and resident engagement at all times to create a seamless and enjoyable customer journey. Throughout its establishment, the organization has made significant changes to the corporate infrastructure to support its continued growth.

In 2011, the company rebranded its largest community to create Accora Village, a 100-acre site nestled in the heart of Ottawa’s west end. The community sits between the Ottawa River and the newly refurbished Bayshore Shopping Centre, providing access to trails, bike paths and the amenities associated with a world-class mall. With the highway on Accora Village’s doorstep and the LRT extension planned, the community is ideally positioned to access all areas of the National Capital Region. Accora Village offers a mixture of newly refurbished and upgraded apartments, townhomes and garden homes, a fully equipped recreation centre and pool with educational and fitness programs for the whole family.

Ferguslea Properties is on a journey to revitalize the entire Accora Village community. The ownership and management are fully invested in the commitment to their goal of becoming the number one rental community in North America. With a focus on continued improvement, and a leadership team that is fully committed to this goal, Ferguslea Properties is looking for a Maintenance Operations Manager to spearhead and lead a critical part of their business framework.

This position is well suited for someone who is positive, people focused and hands on in their leadership approach. Leading a talented and diverse team, this role ensures that the residents of Accora Village get the empathetic and expedient service they deserve for all their maintenance and cleaning related needs.

Overseeing a tenured group of maintenance and cleaning professionals, the Maintenance Operations Manager role ensures that all different aspects of the customer experience are delivered to achieve 100% resident satisfaction. This is accomplished by overseeing the day to day maintenance operations for the community, and ensuring that its maturing infrastructure is cared for both proactively and reactively in a financially responsible manner.

As the organization continues along the path of creating a resident centric and customer driven framework, the new manager will also be a champion and an agent of change. Working closely with and through the supervisory leadership team, the new manager will create a culture of high performance and accountability, ensuring all staff feel supported and engaged along the way. Creating a climate of open communication and collaboration, the team will benefit from increased cohesion as a group as well as with other departments within the organization. To support the exciting growth of this group during this transitionary period, developing, implementing and monitoring new business processes to elevate both the resident and employee experience.

At Ferguslea, we are committed to taking every reasonable precaution in the circumstances to protect the health and safety of our employees and residents from the hazard of COVID-19, as required by the Occupational Health and Safety Act. Unless an accommodation under Ontario’s Humans Rights Code is applicable, it is the expectation of the company that all eligible employees are and will remain fully vaccinated against COVID-19. We will provide accommodations as required by law.

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