Assistant Detox Manager

3 days ago

Vancouver, Canada The Salvation Army Full time

The Detoxification Centre Assistant Manager position leads all administrative duties and supportive management duties in the detoxification centre/department. The Assistant Manager supports the Addiction Services Manager, and when the Manager is absent, the Assistant Manager will act as manager in their absence.

**HOURS OF WORK**:

- The normal work week is **Monday to Friday**, **8:30 a.m. to 4:30 p.m**.
- The workday includes 7 ½ paid hours with a ½ hour unpaid lunch break.
- **This is a temporary posting, until return of incumbent.**

**KEY RESPONSIBILITIES**:

- Develops and supervises operating policy and procedure for program and operational requirements
- Identifies and pursues opportunities for community networking and program improvement
- Supervises the daily detox Supervisor; assists and supports the Supervisor by monitoring and managing staff
- Coordinates hiring, orientation, and training of new staff
- Acts as a liaison between staff and upper management
- Manages issues between/amongst staff and/or clients, including providing coaching or discipline for staff
- Works with the Detox Manager and daily Supervisor to manage the daily operations, and structural and physical needs of the Detox unit
- Drafts and types correspondence (e.g. letters dealing with administrative issues, dictation, acknowledgements); checks typing for accuracy; researches and responds to difficult enquiries on behalf of the Manager
- Handles and ensures the protection of extremely confidential and sensitive employee, client and or program files
- Schedules meetings, prepares agenda, types and circulates minutes accordingly
- Opens and distributes in-coming mail and parcel(s) and processes out-going mail including materials of a confidential nature accordingly
- Produces the Detox Worker 1 and 2 schedules. Maintain daily staff levels on the unit. (filling shifts as needed).
- Becomes familiar with the various collective agreements for Harbour Light Detox and ensure that they are properly implemented and followed.
- Is responsible for processing and accuracy of payroll for the Detox team members via use of payroll software system, Dayforce
- Reviews vacations requests, sick time, Lieu days - present to Detox Manager for approval.
- Reviews time sheets, keeping track of absences, vacations, lieu days, leave of absences, etc.
- In conjunction with Employee Relations Advisor and Detox Manager follows up with WCB reports and claims as needed
- Ensures that staff and clients are aware of the spiritual resources, including spiritual reflections, chaplaincy services, Sunday worship, etc., and that clients are assisted by staff in accessing Chaplaincy services.
- Coordinates team building and training for Detox staff
- Provides staff and labour relations, and acts as liaison with the shop steward as needed
- Makes decisions on routine and urgent administrative matters in the absence of the supervisor; assists the Manager as needed
- Assumes the role of Acting Manager for the department in the absence of the Detox Manager
- Reviews CAMs staff notes and works closely with CAMs management team regarding any changes needed on CAMs.
- Performs other duties as assigned.

**QUALIFICATIONS AND EDUCATION REQUIREMENTS**:

- Willingness to adhere to the Mission and Values of the Salvation Army and Vancouver Harbour Light
- Willingness to work in a drug and alcohol-free environment with a zero-tolerance policy; must have a minimum of 5 years clean time (sobriety) if in recovery from alcohol or drug use.

**Education/Certifications**:

- The successful job applicant will have completed a minimum of two years of College.
- Have or be willing to acquire the following certificates:

- Community Administrative Assistants certification/designation
- Criminal Police Record Check
- Appropriate immunization Measures
- Current Certification in First Aid/CPR
- Non-Violent Crisis Intervention
- Mental Health First Aid
- Motivational Interviewing

**Experience**:

- One year of prior related experience, including, experience dealing with office equipment and tools, and senior administrative experience.

**Required Skills/Knowledge**:

- Intermediate to advanced skills in Microsoft Word, Excel, and Outlook
- The performance of the job requires continuously monitoring the environment and multitasking, good attention when reading, close listening, and occasionally working with numbers.
- Good verbal and written communication skills, effective listening skills, and organizational skills.
- A positive attitude towards the homeless and individuals with substance use and concurrent disorders and a good understanding of the challenges they face.
- Ability to work independently.
- Detail-oriented with a high level of accuracy and document creation
- Ability to prioritize and manage multiple tasks and a variety of demands in a fast-paced environment.
- Flexible, self-motivated, adaptable
- A valid Class 5 (or higher) BC Driver’s License and a clean driver’s a

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