Branch Manager

2 days ago

Abbotsford, Canada Peterbilt Pacific Abbotsford Full time

The Branch Manager plans, organizes, directs and controls the daily operations of a branch. This position is ultimately responsible for profitability, supervision, efficiency and reputation of all Branch Operations as well as strategic input into the corporate business plan in their assigned AOR.

At Peterbilt Pacific, we strive to conduct our business as a well-respected organization; with integrity, hard work, and with the highest care for our people, customers, and business partners. Every employee at Peterbilt Pacific is absolutely critical to our success. Our promise is to keep delivering the same award-winning service and value that our community has come to expect from our dealership group throughout the years.

**Benefits**
- Extended Health and Dental Benefits
- Premiums Paid by Employer
- Employer Contribution Pension Plan
- Growth Opportunities
- Paid Training
- Long-term Job Security
- Employee Assistance Program

**Key Responsibilities and Accountabilities**

**P&L Responsibility of following Departments at Branch/ Dealership Level**

SALES
- Account development and hand off to Sales Reps
- Sales Personnel development/ training
- Sales Forecasting /Planning and New Truck Order Management
- Maximizing product mix of new and used inventory i.e. Stock what sells
- Approve all Used Truck appraisals, acceptance and timely lot readiness for sale
- Overseeing and assisting outside and inside sales representatives, provide accountability to sales plans Review and approve all new & used sales orders
- Review and approve all new order specs
- Sign off and ensure completeness of all final sales paperwork
- With approval of the Director of Sales or President manage a Maximum of 2 house sales accounts (if required). Facilitate over time all house sales account to an assigned sales representative.
- Work with the Director of Sales for discounted COG in new truck sales, when required

PARTS and SERVICE
- Oversee both Parts and Service Managers
- Ensure 100 % Capital utilization, Maximize Absorption rate
- Deal with Customer Satisfaction issues in conjunction with Department managers
- Develop and grow outside parts sales accounts
- Develop and grow ongoing Service Contracts
- Forecasting and ensuring month end close
- Ensure safe workplace practices and compliance with company policies

BUSINESS OFFICE (F & I)
- Working with business office personnel, account management and set up of customer accounts
- Encourage and promote to the Sales Team Finance Opportunities during new truck sale
- Major work (engine) finance opportunities
- Monthly review of Branch Accounts receivables and loan portfolio with credit manager
- Assist Credit Manager with customer credit issues where required
- Provide “local intelligence” where appropriate, especially to remote Credit Managers
- Quarterly review of Finance / Insurance and Income Targets

**Branch / Dealership Operations**

OPERATIONS
- Prepare budgets, and business plans with the assistance of department managers for submission to Corporate Office
- Collaborate with other managers and staff members in order to formulate and implement policies, procedures, goals, and objectives.
- Plan advertising and trade show involvement
- Analyze expenditures and other financial information in order to develop plans, policies, and budgets for increasing profits and improving services
- Pre-authorize major expenditures in Advertising contracts, equipment and vehicle purchases
- Review and approve monthly commission statements and branch expense reports
- Monitor Parts availability and obsolescence (CSI)
- Review Service, Warranty and Parts reports including repair order closing, warranty receivables and accounts receivable for branch
- Accountable for managing New Truck inventory at branch
- Accountable for Used Truck inventory at assigned branch.
- Conduct scheduled (weekly or monthly) department supervisor meetings to reinforce branch standards and procedures
- Participate in monthly companywide Branch Manager meetings
- Work with other Branch Managers for effective Policy requests and consideration
- Ensure all operations are conducted in a manner that upholds and protects the integrity and reputation of the Branch, Company and Ownership
- Provide oversight of facility and yard maintenance - ensuring clean, orderly facilities for both staff and customers. Communicate with landlords regarding any concerns.
- Be familiar with Peterbilt Standards of Excellence program and strive to be in compliance as much as possible

STAFF MANAGEMENT
- Develop succession plans for all key department positions (New Truck Sales, Parts and Service Manager)
- Fosters and promotes employee productivity and development and health and safety.
- Maintain a minimum 90% compliance PACCAR / Peterbilt training requirements, across all departments (Sales, Service, Parts and administration)
- Hiring, training, directing and motivating staff, identifying and resolving problems as they arise.
- Conduct performan

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