Communications Associate

7 months ago

Vancouver, Canada Sheraton Vancouver Wall Centre Hotel Full time

**COMMUNICATIONS ASSOCIATE**

**What’s in it for you**:
Working in the largest hotel in Vancouver

Aesthetically pleasing environment with a great team

Do you like to provide efficient service and create memorable experiences by making emotional phone connections with all our guests? If so, explore what we have to offer In this position, you will have a direct impact on the overall experience of our hotel guests and be responsible for ensuring 100% satisfaction from the moment guests arrive at the hotel until they check out.

**What your day will look like**:

- Dual property role where the associate is responsible for assisting all calls directed to the Guest Service/Service Express Desk.
- Direct all incoming telephone calls to their appropriate destination in a timely, efficient and accurate manner.
- Assist with reviewing Marriott Mobile Chat and responding to guests within the allotted timelines and ensure thresholds are being met.
- Review Marriott Mobile Control Panel and assist with sending room readiness notifications and Mobile Keys to guest in a timely manner.
- Solve guests’ concerns and reported defects by coordinating with the Manager on Duty and offering compensation and solutions according to hotel and front office guidelines.
- Enter all guest requests and reported defects into Guest Experience, GXP system for effective reporting and follow up.

**Your experience and skills include**:

- Must be able to assist guests with their concerns maintaining professional standards and problem solve effectively - performing professionally and politely under pressure.
- Must have the ability to communicate with guests over the telephone in a confident and pleasing manner under a variety of situations.
- Must be able to operate efficiently and multi-task in an extremely busy environment.
- Must possess basic computer skills.
- Must be able to work flexible hours including early mornings, late nights and overnight shifts.
- Must be able to work at a desk for up to 7 hours at a time.
- Requires writing, standing, sitting, walking, repetitive motions, listening and hearing ability and visual accuracy.
- System experience of Lightspeed and MGS Programs are an asset.
- Previous Guest Service experience is an asset.

**To note**:

- Complete job description will be presented at the time of job offer

**ABOUT US**

The Sheraton Vancouver Wall Centre and The Westin Wall Centre, Vancouver Airport are dedicated to providing guests with exceptional quality, service, and value. These guiding principles are evident with every check-in, bed made, or breakfast served. You can see this commitment to quality in the physical properties of the hotels themselves; located in the heart of the city and at Vancouver’s airport, surveying the magnificent natural elements that combine to make Vancouver one of the most beautiful cities in the world. We are proud to be Vancouver built, Vancouver owned, and Vancouver run.

A wall is only as strong as those that build it. Our associates are brought together by the fundamental sense of self-worth they derive from helping others. While each person’s talents are a credit, it is an individual’s commitment to the group effort that creates excellence.

Our foundation is exceptional people, and our passion is supporting them to succeed and exceed. More so than experience or education, it is a unanimous enthusiasm that is most highly valued. For those who work hard and consistently display positive attitude and aptitude, the opportunities for growth are endless.

**DIVERSITY**

Wall Centre Hotels is committed to diversity and inclusion in the workplace. Wall Centre Hotels, through education, review and engagement is achieving a work environment that is fair and just for all associates and where all associates are valued for the diversity they bring to the business. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, disability, and age.

**Job Types**: Full-time, Permanent

Pay: $24.10-$28.25 per hour

**Benefits**:

- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- RRSP match
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Morning shift
- Night shift
- Weekends as needed

Work Location: In person

  • Sales Associate

    6 months ago

    Vancouver, Canada Rogers Communications Full time

    Rogers Wireless is seeking collaborative, digital-first team members committed to keeping Canadians connected. As Canada's market leader, Rogers Wireless offers a range of specialized plans, products, and services through its three wireless brands: Rogers, Fido, and chatr. We are proudly paving the way for the future of wireless innovation on the country's...

  • Sales Associate

    6 months ago

    Vancouver, Canada Rogers Communications Full time

    At Rogers, our retail team is the heart of our success. They don’t just embrace the latest technology and content—it's part of who they are. They're outgoing and approachable team members who want to share their knowledge and experience with others. They understand that our customers rely on technology to enhance and simplify their lives and they're...

  • Sales Associate

    4 months ago

    Vancouver, Canada Rogers Communications Full time

    Our branded retail team is at the heart of our success. We represent the welcoming spirit of our company. Our retail teams are outgoing and approachable individuals who understand how our products and services fit into everyday life, and we’re excited to show customers how that technology can enhance and simplify their lives. We deliver a seamless...

  • Sales Associate

    4 months ago

    Vancouver, Canada Rogers Communications Full time

    Our branded retail team is at the heart of our success. We represent the welcoming spirit of our company. Our retail teams are outgoing and approachable individuals who understand how our products and services fit into everyday life, and we’re excited to show customers how that technology can enhance and simplify their lives. We deliver a seamless...

  • Sales Associate

    6 months ago

    West Vancouver, Canada Rogers Communications Full time

    At Rogers, our retail team is the heart of our success. They don’t just embrace the latest technology and content—it's part of who they are. They're outgoing and approachable team members who want to share their knowledge and experience with others. They understand that our customers rely on technology to enhance and simplify their lives and they're...

  • Sales Associate

    6 months ago

    West Vancouver, Canada Rogers Communications Full time

    Our branded retail team is at the heart of our success. We represent the welcoming spirit of our company. Our retail teams are outgoing and approachable individuals who understand how our products and services fit into everyday life, and we’re excited to show customers how that technology can enhance and simplify their lives. We deliver a seamless...

  • Communications Associate

    7 months ago

    Vancouver, Canada Sheraton Vancouver Wall Centre Hotel Full time

    **ABOUT US** The Sheraton Vancouver Wall Centre and The Westin Wall Centre, Vancouver Airport are dedicated to providing guests with exceptional quality, service, and value. These guiding principles are evident with every check-in, bed made, or breakfast served. You can see this commitment to quality in the physical properties of the hotels themselves;...

  • Communications Associate

    4 months ago

    Vancouver, Canada Sheraton Vancouver Wall Centre Hotel Full time

    **COMMUNICATIONS ASSOCIATE** **What’s in it for you**: Working in the largest hotel in Vancouver Aesthetically pleasing environment with a great team Do you like to provide efficient service and create memorable experiences by making emotional phone connections with all our guests? If so, explore what we have to offer! In this position, you will have a...

  • Community Associate

    7 months ago

    Vancouver, Canada Spaces Full time

    **Community Associate** **BC, Vancouver** The world of work is changing short commutes, flexibility, and convenience are the minimum standards employees want when it comes to how they want to work! At IWG, we are leading the way. We’ve built the world’s largest workspace network so that our customers can work from wherever, and however, they wantin...

  • Community Associate

    6 months ago

    Vancouver, Canada Spaces Full time

    **Community Associate** **Address**: 410 West Georgia Street 3rd Floor V6B 1Z3 Vancouver British Columbia The world of work is changing short commutes, flexibility, and convenience are the minimum standards employees want when it comes to how they want to work! At IWG, we are leading the way. We’ve built the world’s largest workspace network so that...

  • Retail Sales Associate

    2 days ago

    Vancouver, Canada Shaw Communications Full time

    A little about us What we do at Shaw matters - in a world where being connected has never been more critical, we bring the best wireline and wireless technology and solutions together to create exceptional customer experiences. Every day we help millions of Canadians live their best-connected lives through the strength, capacity and combined power of our...

  • Retail Sales Associate

    2 days ago

    Vancouver, Canada Shaw Communications Full time

    A little about us What we do at Shaw matters - in a world where being connected has never been more critical, we bring the best wireline and wireless technology and solutions together to create exceptional customer experiences. Every day we help millions of Canadians live their best-connected lives through the strength, capacity and combined power of our...

  • Office Assistant

    2 days ago

    Vancouver, Canada TCC Canada Full time

    **Office Assistant/Community Associate** TCC is a highly service-oriented company and has been assisting companies with their workplace requirements in Canada since 1992. **Our Mission** To enrich the workplace experience for each of our Members and the TCC Team. **The Office Assistant/Community Associate** TCC Canada is looking for an energetic and...

  • Community Associate

    6 months ago

    Vancouver, Canada iQ Offices Full time

    **About IQ Offices** We offer flexible and inspiring workplace solutions at prime in-demand addresses across Canada. Luxurious private offices, coworking environments, meeting rooms, event spaces and virtual office solutions are added to top-quality services to provide our Members with a seamless experience every day. Established in 2012, iQ began as a...

  • Associate Director of Employment and Community

    4 months ago

    Vancouver, Canada YWCA Metro Vancouver Full time

    Job DescriptionThe Associate Director, Employment and Community Programs, is responsible and accountable for providing energetic, inclusive and thoughtful leadership in all aspects of employment and community-based programming under the Employment and Community Services portfolio at the YWCA. This role provides oversight and strategic direction for...

  • Associate Director of Employment and Community

    7 months ago

    Vancouver, Canada YWCA Metro Vancouver Full time

    Job DescriptionThe Associate Director, Employment and Community Programs, is responsible and accountable for providing energetic, inclusive and thoughtful leadership in all aspects of employment and community-based programming under the Employment and Community Services portfolio at the YWCA. This role provides oversight and strategic direction for...

  • Community Partnerships Student Associate

    4 weeks ago

    Vancouver, Canada BC Lions Full time

    **Community Partnerships Student Associate (**Full Time Contract)** **Outreach Department (BC Lions Surrey Facility 10605 City Parkway Surrey)** **Organization Description**: *** Professional Football Franchise representing the Province of BC as well as being a major player in the Vancouver and Canadian sports market. The BC Lions Football Club prides...

  • Assistant/associate Professor in Communication

    6 months ago

    Vancouver, Canada Emily Carr University of Art + Design Full time

    **Job Title** - Assistant/Associate Professor in Communication Design**Rank** - Assistant or Associate Professor**Tenure Information** - Tenure Track**Job Summary** - **Assistant or Associate Professor **in - **Communication Design **within the Faculty of Design and Dynamic Media (DDM).- Situated on unceded, traditional and ancestral xʷməθkʷəy̓əm...

  • Ielcc Communications Associate

    3 weeks ago

    West Vancouver, Canada BC Aboriginal Child Care Society Full time

    The BC Aboriginal Child Care Society (BCACCS) is a Centre of Excellence for Indigenous Early Learning and Child Care (IELCC) that is committed to ensuring every Indigenous child in BC has access to spiritually enriching, culturally based, high quality early learning and childcare services. **About the Position** The **IELCC Communications Associate** will...

  • Sales Associate

    2 days ago

    Vancouver, Canada Rogers Communications Full time

    At Rogers, our retail team is the heart of our success. They don’t just embrace the latest technology and content—it's part of who they are. They're outgoing and approachable team members who want to share their knowledge and experience with others. They understand that our customers rely on technology to enhance and simplify their lives and they're...