Representative Customer Service

3 weeks ago


Montréal, Canada Fairstone Full time

Do you want to work for an organization with strong values, a competitive compensation/benefits package, variable compensation programs and opportunities to pursue a career in a modern work environment? Do you have a customer-focused approach and are looking to learn and grow in a sustainable career? Do you want to be part of a team that collaborates in an open environment to provide exceptional service to our customers? Do you want to have a say in how we improve the customer experience, policies, and procedures? If so, Fairstone Financial has put a new face on our customer service teams and is looking for passionate workers like you.

As the first point of contact, we are interested in hiring individuals with a commitment to customer satisfaction.

What do we have to offer:

- An opportunity to build customer service skills
- A great work environment located in the heart of downtown and easily accessible by public transit
- Paid training
- 3 weeks paid vacation
- Competitive base salary
- A comprehensive benefit programs
- Employee discounts
- Employee engagement activities
- Learning and development platform available

Your work life:

- Full time 37.5 hours a week and Part time positions available
- Monday to Friday 8:00am to 8:00pm department hours
- Open space office environment with up-to-date technology
- Non-traditional service model where teamwork and entrepreneurial spirit is encouraged

What will you be doing:

- Provide prompt, courteous, and efficient service that exceeds customer expectations
- Respond to service inquiries from customers to resolve simple to moderately complex issues
- Make appropriate monetary and non-monetary adjustments to accounts as needed
- Explain financing terms and respond to general customer inquiries
- Anticipate customer needs to promote various products through cross-selling/value-add opportunities.
- Identify and suggest possible improvements on procedures, this is highly encouraged
- First contact resolution is a priority, working with teammates to solve the callers request the first time they contact us.
- Escalates non-resolved issues in accordance with escalation procedures
- Maintain a very good understanding of all our Policy & Procedures
- Ability to handle difficult customers independently with limited supervision.

Qualifications:

- Customer service excellence is a must, with a passion for service and ownership of each customer contact
- Excellent written and oral communication skills in English and French
- Ability to multi-task and learn quickly in a fast-paced environment while being flexible and adaptable
- Works best in a team environment

WE ARE PROUD TO BE: Montreal's Top Employers 2023 by Canada’s Top 100 Employers

We are honored to be recognized for offering a best-in-class workplace, incentives, and initiatives to our dedicated employees who have helped build Fairstone into an employer of choice.

Learn more:
Follow us on LinkedIn:

- If you’re seeking a role with a growing business that values employee development, Fairstone is the right place for you
- Time Type:
Full time

**Job Type**:
Permanent



  • Montréal, Canada Canada-Europe Ltée Canada-Europe Ltd. Full time

    International trading company (wholesale distributor) is looking for a B2B Customer Service Representative who is passionate about providing excellent inbound customer service to our clients and who will maintain and increase customer satisfaction. Training offered. You will liaise with a Sales Representative and work closely with a Manager, our office and...


  • Montréal, Canada Ardene Full time

    **Location Details**: Head Office **PostalCode**: H4S 1W8 **Category**: Corporate **Requisition Number**: 11270-CSRPT-04-26-23 **Date Opened**: April 26, 2023 **Number of Openings**: 1 **Job Type**: Permanent **Pay Class**: Part Time **Education**: High School Diploma or equivalent **Career Level**: Entry Level **Who We Are**: **Hey, we're...


  • Montréal, Canada Ardene Full time

    **Location Details**: Head Office **PostalCode**: H4S 1W8 **Category**: Corporate **Requisition Number**: 12383-CSPT-7-18-2023 **Date Opened**: July 18, 2023 **Number of Openings**: 1 **Job Type**: Permanent **Pay Class**: Part Time **Education**: High School Diploma or equivalent **Career Level**: Entry Level **Who We Are**: **Hey, we're...


  • Montréal, Canada Ardene Full time

    **Location Details**: Head Office **PostalCode**: H4S 1W8 **Category**: Corporate **Requisition Number**: 14363-CSR-02-29-2024 **Date Opened**: February 29, 2024 **Number of Openings**: 1 **Job Type**: Permanent **Pay Class**: Part Time **Education**: High School Diploma or equivalent **Career Level**: Entry Level **Who We Are**: **Hey, we're...


  • Montréal, Canada Location Olympique Full time

    Customer Service Representative Job Description We are hiring a Customer Service Representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across the appropriate communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and...


  • Montréal, Canada Endo International Full time

    Customer Service Representative (6 months contract) At Paladin, we believe that flexibility can have a positive impact. That's why our employees have the power to choose when and where they are most productive and effective. If you are looking for an opportunity to work from home for a fast-paced organization, Paladin is the place for you! This position...


  • Montréal, Canada ECHOtape Full time

    We are looking for a full time Customer Service Representative to offer existing and new customers the highest level of service through an organized and efficient environment, sound teamwork and strong work ethics. Support the sales team in generating new business while protecting existing customers and revenue. **Responsibilities**: - Develop and maintain...


  • montréal, Canada The Canadian Salsa Dance Corporation Full time

    Description: Our organization is actively seeking full-time Customer Service Representatives to assume front-desk responsibilities. The chosen candidates will serve as the primary interface between our company and its clientele, handling inquiries via phone, email, and in-person interactions. Addit


  • Montréal, Canada Raise Full time

    FULLY REMOTE Job Responsibilities: - Serve as the main point of contact for customers, handling inquiries, complaints, and requests in a professional and timely manner. - Provide exceptional customer service by actively listening to customers' needs and finding appropriate solutions. - Maintain accurate customer records and update information as...


  • Montréal, Canada Tiny Blessings Home Daycare Full time

    We are looking for an experienced Customer Service Representative to join our growing team. **Responsibilities**: - Handle all customer inquiries, complaints, and feedback in a timely manner - Process orders, returns, and exchanges - Track customer orders and provide updates - Ensure customer satisfaction through quick and accurate resolution of customer...


  • Montréal, Canada CTConsultants Full time

    **CTC007282 - Customer Service Representative**: **Secteur industriel: Telecommunications**: **Type d'emploi: Contract**: **Durée: Six months**: **Mode de travail: Mixed**: **Description**: IMPORTANT - What locations you would consider? : Creekbank in Mississauga, Verdun or Ottawa - Bilingual is required, interviews will be conducted in English.- What will...


  • Montréal, Canada Hero Certified Burgers Full time

    The Role The role of Customer Service Representative involves dealing with inbound calls from customers, uncovering the issue and advising the customer on steps to resolve their problem. We are looking for focused, career driven individuals with passion and urge to deliver customer service. You will need to be able to communicate to a wide range of...


  • Montréal, Canada Physiothérapie Universelle Full time

    **CUSTOMER SERVICE REPRESENTATIVE** Lifemark is a physiotherapy and rehab organization that employs a multi-disciplinary and holistic approach to provide our patients with the highest level of quality and compassionate care. - **Responsibilities include**: - Answering the telephone, greeting, and assisting clients - Responding to inquiries and helping...


  • montréal, Canada DEX CLOTHING LIMITED Full time

    Come join our growing dynamic team! What’s in it for you?  Dex values the importance of work-life balance. You’ll be impressed with our beautiful Headquarters & fabulous working environment. We are currently searching for a Customer Service Representative.           Customer Service Representative


  • Montréal, Canada BMO Financial Group Full time

    35, rue Blainville ouest Ste-Therese Quebec,J7E 1X1 Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and...


  • Montréal, Canada BMO Financial Group Full time

    5145, chemin-Cote des-Neiges Montreal Quebec,H3T 1X9 Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and...


  • Montréal, Canada BMO Financial Group Full time

    555, boulevard Ste-Adele Ste-Adele Quebec,J8B 1A7 Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and...


  • Montréal, Canada Wipeco Full time

    Customer Service Representative Wipeco Industries At Wipeco Industries, we pride ourselves in being a North American leader in industrial têxtiles by offering a comprehensive assortment of both imported and locally manufactured wipers, gloves, sorbent products, auto and paint sundries. Our goal is to be at the forefront of our distribution networks’...


  • Montréal, Canada National Bank of Canada Full time

    **Primary Locations**:Montreal, Quebec**: **Attendance**:On-site**: **Employee Status**:Regular**: **Schedule**:Part-time**: **Hours Number**:12**: As a Customer Service Representative at National Bank, you'll live your ambitions and have a positive impact on your own life as well as the lives of your clients and colleagues. With your courteous and friendly...


  • Montréal, Canada DEX CLOTHING LIMITED Full time

    Come join our growing dynamic team! What’s in it for you? Dex values the importance of work-life balance. You’ll be impressed with our beautiful Headquarters & fabulous working environment.We are currently searching for a Customer Service Representative.         Customer Service RepresentativeDex Clothing, a leading fashion company, is seeking...