Client Service Representative

3 weeks ago

Surrey, Canada Options Community Services Full time

**We’re Hiring**

**CLIENT SERVICES REPRESENTATIVE**

**Job Status**:_Part-time 3-days/week_

**Hours of Work **_21 hours per week_

**Program** _Homelessness Services_

**Location **_WorkBC Centre - Whalley_

Options Community Services is a non-profit registered charity providing social services primarily in Surrey, Delta, White Rock and Langley. We believe in helping people help themselves. We believe in collaborating with individuals, businesses, community groups and government to create focused, effective and responsive resources for the community.

The Outreach Worker is expected to engage visibly homeless people living in public places, provide on-going support as needed, develop case plans and build relationships with the diverse range of community groups and connect people to that network in order to ease access to supports and services.

The Outreach Worker is required to work in a dynamic environment. This calls for flexibility to meet the emerging trends/demands in the job. A high level of motivation and sensitivity is required to effectively deliver services in a practical way to a variety of people.

ACCOUNTABILITIES
- Answer all incoming calls, take and relay messages and provide information as requested, and book appointments.
- Greet people coming into the office, direct them to the appropriate contacts or services and provide information, and organize daily client flow.
- Answer questions and provide accurate information regarding WorkBC Employment Services.
- Identify, engage and screen potential clients for case management services.
- Maintain all required forms / assisting clients to complete initial intake forms and online registration as needed.
- Assist with incoming and outgoing client case transfers to and from WorkBC locations including verifying client contact details using ICM.
- Assist with 4, 24- and 52-week employment follow-up as needed, to meet performance outcomes.
- Maintain statistics on each person served whether by phone or walk-in.
- Coordinate interpreter bookings and maintain records of interpreter hours.
- Manage the bookings of all meeting / workshop rooms.
- Mail out TRF letters to potential clients.
- Keep detailed records of staff vacation and sick leave.
- Interact with program users and handle all paperwork in a confidential manner.
- Maintain the reception area ensuring it is clean, safe and welcoming.
- Maintain up-to-date staff lists.
- Work collaboratively as a member of the team and provide coverage during absenteeism.
- Assist with marketing the program as needed.
- Adheres to the policies and standards as established in policy and program manuals, Health & Safety Guidelines, job descriptions, written memos, and verbal agreements.

**QUALIFICATIONS**

**Education, Training, and Experience**:

- Completion of high school preferable with a post-secondary administrative certificate / diploma or equivalent combination of education and experience within the employment field.
- Minimum three years' experience and demonstrated success as a Client Services Representative/Receptionist in a fast-paced environment.
- Thorough knowledge of employment services and well-rounded knowledge of services and resources in the community.
- Advanced computer skills in MS Office and internet; ICM experience an asset.
- Experience operating a multi-line switchboard.

**Knowledge**:

- Excellent knowledge of Labour Market trends, employment and non-employment related services in the community.

**Skills and Abilities**:

- Excellent listening, verbal and written communication skills
- Good organizational skills with ability to pay attention to details
- Good general knowledge of employment services in the community
- Competent in relating to very diverse clientele; patient and calm when handling challenging situations
- Ability to take the initiative and take direction
- Strong ethics around confidentiality
- Flexible and committed to contributing to a team - ‘can do’, ‘will do’ attitude
- Alert to the needs of performance-based model
- Computer skills using MS Office, Internet; strong ability to learn new software
- Second language is an asset
- Ability to identify sensitive issues and maintain confidentiality
- Must be sensitive to and respectful of cultural and lifestyle diversity
- Must complete a six (6) month probationary period before staff are permanent employees, unless otherwise specified by contract conditions

**SPECIAL REQUIREMENTS**
- Applicants may be required to provide proof of Covid -19 vaccination.
- *An eligibility list may be maintained for up to six months. Eligible applicants may be offered a casual position. This position is open to all qualified applicants._

**PLEASE APPLY TO**:Glynis Soares, Program Manager

Options Community Services Society

**Please include a cover letter clearly indicating the posting number [posting #22266 and outlining your qualifications and related experience for the position]**

**Job Type**: Part-time
Part-time hou

  • Clk 12r

    2 weeks ago

    Surrey, Canada BC Public Service Full time

    Posting Title- CLK 12R - Client Service Representative- Position Classification- Clerk R12- Union- GEU- Work Options- On-Site- Location- Surrey, BC V4P 1M5 CA (Primary)- Salary Range- $52,803.18 - $59,607.79 annually- Close Date- 8/24/2023- Job Type- Regular Full Time- Temporary End Date- Ministry/Organization- BC Public Service -> Ministry of Forests-...

  • Client Service Representative

    3 weeks ago

    Surrey, Canada ICBA Benefit Services Ltd. Full time

    **Opportunity** Helping businesses keep a promise to their employees is a great feeling, and that is what we deliver everyday. We are one of the pre-eminent construction industry associations in Canada, and one of the largest and fastest growing providers of group health benefits in Western Canada. We are looking for great team members who want to feel...

  • Client Service Representative

    1 week ago

    Surrey, Canada ICBA Benefit Services Ltd. Full time

    **Opportunity** Helping businesses keep a promise to their employees is a great feeling, and that is what we deliver everyday. We are one of the pre-eminent construction industry associations in Canada, and one of the largest and fastest growing providers of group health benefits in Western Canada. We are looking for great team members who want to feel...

  • Client Services Representative

    2 weeks ago

    Surrey, Canada Pacific Community Resources Society Full time

    **Job Title: Client Services Representative - WorkBC** **Program: WorkBC - Guilford** Supervisor: Assistant Manager, WorkBC Employment Type : Term full Time (1 May 2023 to 25 August 2023) Grid 7 : ($25.23 - $26.28) Closing Date: 21 April 2023 Opportunity Pacific Community Resources Society is seeking an experienced, energetic, and engaging Client...

  • Client Services Representative

    3 weeks ago

    Surrey, Canada Options Community Services Full time

    **We’re Hiring!** **CLIENT SERVICES REPRESENTATIVE** **Posting Requisition **_22266 _**Program **_Employment Services _ **Job Type **_Regular, Part-time _**Location **_Whalley WorkBC _ **Hours of work **_21 hours per week _**Closing Date** _Open until filledOptions Community Services is a non-profit registered charity providing social services...

  • Client Services Representative

    3 weeks ago

    Surrey, Canada Options Community Services Full time

    **We’re Hiring!** **CLIENT SERVICES REPRESENTATIVE** **Posting Requisition **_22362 _**Program **_Employment Services _ **Job Type **_Permanent, Full-Time _**Location **_Whalley WorkBC _ **Hours of work **_35 hours per week _**Closing Date** _Open until filledOptions Community Services is a non-profit registered charity providing social services...

  • Client Service Representative

    2 months ago

    Surrey, Canada GroupHEALTH Benefit Solutions Full time

    **WHO ARE WE?** The GroupHEALTH Family of Companies is a leading Canadian provider of employee benefits, made up of GroupHEALTH Benefit Solutions, GroupSource, Manion Wilkins & Associates Ltd, and Disability Management Institute and an additional 7 operating companies. GroupHEALTH holds substantial controlling interest of the above companies and is a...

  • Client Service Representative

    3 weeks ago

    Surrey, Canada Options Community Services Full time

    **We’re Hiring!** **Posting Requisition**:_22362_ **Job Status**:Permanent, Full time **Hours of Work**:35 hours per week **Program**: Employment Services **Location**:Whalley WorkBC **Closing Date**: Open until filled Options Community Services is a non-profit registered charity providing social services primarily in Surrey, Delta, White Rock and...

  • Client Service Representative

    3 weeks ago

    Surrey, Canada Klondike Cold Storage Ltd. Full time

    **Position: Account Services Representative** You are fun and easygoing, but not at the cost of focus and motivation. You are comfortable with both working alone, as well as working in team-based settings. You accept constructive criticism with grace and are constantly aiming to improve. Your previous employers would describe you as going above and beyond...

  • (22520) Client Services Representative

    3 weeks ago

    Surrey, Canada Options Community Services Full time

    **We’re Hiring!** **CLIENT SERVICES REPRESENTATIVE** **Posting Requisition **_22520 _**Program **_Work BC Employment Services _ **Job Type **_Regular, Full-Time _**Location **_Whalley WorkBC _ **Hours of work **_35 hours per week _**Closing Date** _Open until filled _ Options Community Services is a non-profit registered charity providing social...

  • Client Service Representative

    2 weeks ago

    Surrey, Canada CIBC Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...

  • Client Service Representative

    1 week ago

    Surrey, Canada CIBC Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...

  • Client Service Representative

    1 week ago

    Surrey, Canada CIBC Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...

  • Client Service Representative

    2 months ago

    Surrey, Canada CIBC Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...

  • Client Service Representative

    2 months ago

    Surrey, Canada CIBC Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...

  • Client Service Representative

    2 weeks ago

    Surrey, Canada CIBC Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...

  • Client Service Representative

    3 days ago

    Surrey, British Columbia, Canada CIBC Full time

    We're building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what's right for our clients.At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and...

  • Client Services Representative

    1 week ago

    Surrey, Canada PocketPills Full time

    Pocketpills is Canada’s online pharmacy. We are revolutionizing the pharmacy experience by combining personalized care with innovative proprietary technology. We are a team of pharmacists, engineers, designers and data scientists transforming a $42 billion industry. Through our easy-to-use app and website, members can fill prescriptions, order refills and...

  • Client Service Representative

    3 weeks ago

    Surrey, Canada CIBC Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...

  • Client Service Representative

    2 months ago

    Surrey, Canada CIBC Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...