Client Service Representative

2 weeks ago

Surrey, Canada GroupHEALTH Benefit Solutions Full time

**WHO ARE WE?**

The GroupHEALTH Family of Companies is a leading Canadian provider of employee benefits, made up of GroupHEALTH Benefit Solutions, GroupSource, Manion Wilkins & Associates Ltd, and Disability Management Institute and an additional 7 operating companies.

GroupHEALTH holds substantial controlling interest of the above companies and is a wholly owned subsidiary of Munich Re New Ventures, a division of Munich Re—one of the world’s leading providers of reinsurance, primary insurance, and insurance-related risk solutions

**YOUR ROLE**

We are currently looking for a **Client Service Representative** to join our team in **Surrey, BC**. The Client Service Representative is responsible for delivering exceptional client service in the in the administration and processing of benefit enrolment changes and supporting the Client Services Leads with managing their block of Partner’s and Accounts. **This role will be hybird.**

**YOUR IMPACT**
- Analyzing and managing enrollment changes in WEBS daily including OneCARDS
- Educating clients on multicarrier guidelines
- Handle non-complex claim and coverage inquiries as well as investigate claims and export errors as they relate to enrolment data
- Perform non-complex plan design amendments (no pricing implications) for existing clients by collecting necessary information, preparation of ARF and coordination with departments and carriers
- Prepare claims experience reports (as available in WEBS)
- Handling booklet requests, changes, inserts
- Performing other duties as assigned by Client Services Lead and Management

**WHAT TO EXPECT**
- Within 30 days_
- Complete CRM and WEBS basic training
- 60 days_
- Review Benefits 101 and product presentations with a CSL
- Builds and supports teamwork within your assigned pod
- 90 days_
- Review and understand multicarrier eligibility guidelines
- Ability to produce accurate/timely WEBS billings for a block of clients
- Confidently work within our internal systems WEBS and CRM and able to train clients on external use of WEBS
- Steady progress on training tracker month over month with sign off on each requirement
- Completion of Group Life and Health Primer course (4 courses)
- Consistent achievement of reaching a target SLA of 90% and developing promoters of GroupHEALTH
- Identify a raving fan of your WOW service

**THIS IS YOU**
- 1-3 years of Customer service experience in an office environment
- Experience in payroll/benefits administration role is an asset but not required
- GBA designation or working towards is an asset
- Proficiency with Outlook, Word, Excel is an asset
- Employee must complete the CEBS Primer course within 6 months of employment paid by the Employer

**WHAT YOU'LL GET**
- Comfortable compensation.
- Comprehensive and competitive benefits package.
- Starting at 3 weeks' vacation, plus flex days to help you achieve that work-life balance.
- Wellness programs to support you in and out of the office.
- Learn and grow with us through our employee education program.

**WHY YOU WILL LOVE WORKING FOR GroupHEALTH**

Professional Development

We are a fast-growing company and as a result, there are ample opportunities for career growth and professional development when you join our team. From a transparent promotion structure and defined career paths to a wide range of learning and development opportunities, we do what it takes to invest in your career and help you hone your skills so you can grow alongside us

Health & Wellness Benefits

We offer a comprehensive array of health and wellness benefits that provide choices so you can tune your benefits plan to fit your unique needs.

Events and Socials

When you join our team, you’ll enjoy everything from virtual company-wide teaching and training days, industry events, Happy Fridays, team social events and much more

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