Desktop Technician

3 weeks ago

Québec, Canada CGI Full time

The Desktop Technician is part of the GTO Canada End User Services team.

The member will be responsible for the set up and support of desktop and laptop equipment for our client.
Insights you can act on

While technology is at the heart of our clients’ digital transformation, we understand that people are at the heart of business success.

When you join CGI, you become a trusted advisor, collaborating with colleagues and clients to bring forward actionable insights that deliver meaningful and sustainable outcomes. We call our employees "members" because they are CGI shareholders and owners and owners who enjoy working and growing together to build a company we are proud of. This has been our Dream since 1976, and it has brought us to where we are today — one of the world’s largest independent providers of IT and business consulting services.

At CGI, we recognize the richness that diversity brings. We strive to create a work culture where all belong and collaborate with clients in building more inclusive communities. As an equal-opportunity employer, we want to empower all our members to succeed and grow. If you require an accommodation at any point during the recruitment process, please let us know. We will be happy to assist.

Ready to become part of our success story? Join CGI — where your ideas and actions make a difference.
Your future duties and responsibilities

**Responsibilities include**:

- Installing, diagnosing, repairing, maintaining, and upgrading all PC equipment.
- The person will also troubleshoot problem areas in a timely and accurate fashion.
- Provide end-user assistance where required.
- Image Workstation for new deployments.

Required qualifications to be successful in this role

**Mandatory Technical Skills**:

- Windows 10 and Windows 11 (Mac OS X is an asset)
- Antivirus
- Office Suites 2010 - 2016 and Office 360
- Knowledge of Computer hardware
- Knowledge of networking principles
- Ticketing system (ITSP / ITSM is an asset)

**Soft skills**:

- Customer service oriented
- Professional appearance since this is a client facing role
- Self-starter, ability to work independently
- Must be able to meet scheduled deliverables
- Team player
- Dynamic
- Autonomous
- Resourceful

**Experience**:

- 3 years of experience as Desktop technician.

**Education**:

- Post-secondary education in a relevant discipline or equivalent work experience

**Languages**:

- French: spoken and written
- English: spoken and written

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