Client Care Representative

7 months ago


Waterdown, Canada Watzin Veterinary Clinic Full time

**About the Role**
- The ability to strengthen the human-animal veterinary bond through exceptional care whether it is in person or on the phone. As well as the ability to handle upset or difficult clients in a tactful and respectful manner
- Excellent verbal and written communication skills are a must. Great attention to detail, excellent organizational skills
- Prior knowledge of or the ability to learn medical terminology and veterinary software program.
- The ability to schedule and confirm appointments, and complete patient recalls in a timely manner
- The ability to perform daily cash procedures such as open, close, and midday balancing checks
- Enthusiasm, self-motivation, and empathy are necessary.
- Physical ability to stand for extended periods of time.
- The ability to prepare prescriptions or assist in counting pills

**About Us**

**Watzin Veterinary Clinic **is part of the VetStrategy group of clinics. VetStrategy is a 100% Canadian owned and operated group of veterinary clinics with locations throughout Canada. We believe that veterinary clinics are an integral part of the community they serve and as such we put a large focus on community-based activities and initiatives. Every clinic we partner with is unique and serves a very diverse client base.

**WHAT WE OFFER**
- Paid sick days
- Paid CE
- Uniform allowance
- Generous Pet Discount
- Friendly and supportive work environment
- Comprehensive benefit plan
- Life and Disability Insurance
- RRSP Program
- Competitive compensation
- Access to Animal Care Technology online training
- Access to medical webinar events throughout the year by leading specialists
- Opportunity to advance in your career
- Commitment to the community and to helping pets in need through Farley Oscar Fund activities

**Salary**: $17.00-$18.00 per hour

Expected hours: 36 - 40 per week

**Benefits**:

- Company events
- Dental care
- Disability insurance
- Discounted or free food
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Store discount
- Tuition reimbursement
- Vision care
- Wellness program

Schedule:

- 10 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Morning shift
- Weekends as needed

**Education**:

- Secondary School (preferred)

**Experience**:

- Veterinary Office: 1 year (preferred)

Ability to Relocate:

- Waterdown, ON L8B 0E6: Relocate before starting work (required)

Work Location: In person



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