Information Technology Support Specialist

3 weeks ago

Bridgewater, Canada Nova Scotia School Boards (NSSB) Full time

**Information Technology Support Specialist (ITSS) Term**:
**South Shore Regional Centre for Education**

The South Shore Regional Centre for Education (SSRCE) practices the culturally responsive pedagogy approach in providing an inclusive, diverse, equitable, safe and healthy education that supports learning and success both personally and academically to the 59,000 residents of Lunenburg and Queens Counties, an area of 5,250 square kilometres and a total of 23 schools.

Position: IT Support Specialist - **Term**

Reports to: Manager of Technology Services

Employee Group: NSGEU
Start/End Dates: Indefinite Term, effective immediately

Application Deadline : September 7, 2023 at 11:59pm AST

Hours Per Day: 8 hours/day

**Qualifications**:

- Degree, diploma or certification in technology
- CompTIA Certification A+, Security+ or Network + or equivalent experience
- 1-2 years’ recent experience providing technical related support preferred.
- Proficiency in network technologies (LAN, WAN, Wi-Fi)
- Knowledge of building access systems would be an asset
- Knowledge of mobile device management software
- Knowledge of Chrome Enterprise Management
- Proficiency in current Windows operating systems, recent MAC OS and Apple iOS and Linux environments
- Training and experience in the installation of a variety of peripheral devices.
- Knowledge of current technologies in both education and industry
- Valid N.S. driver's license and reliable vehicle
- Ability to lift 50 lbs and work off short ladders

**Characteristics**:

- Ability to interact professionally and confidentially with management and other South Shore Regional Centre for Education staff members.
- Strong interpersonal skills.
- Ability to communicate clearly and effectively in both verbal and written forms.
- Willingness to undergo additional training as required.
- Ability to prioritize tasks effectively.

**Task Dimensions**:
Implements and maintains information and communications technology for designated areas, in accordance with department guidelines. For example:

- Installing, configuring, troubleshooting and repairing networks, network cabling and connectivity hardware.
- Installing, configuring, troubleshooting and repairing, where appropriate, computer hardware.
- Installing, configuring troubleshooting and repairing, where appropriate, interactive white boards.
- Installing, configuring troubleshooting and repairing, where appropriate, data projectors.
- Administering and implementing changes in servers, together with their associated operating systems.
- Installing, configuring, troubleshooting, maintaining software and operating systems.

Performs administrative and support functions with regards to technology and the users of technology. Examples:

- Develops and maintains sufficient knowledge of the information technologies used by the Region in order to provide quality technical support to users of those technologies.
- Maintains appropriate written and electronic records to document any changes made to systems in schools.
- Completes work orders, surveys and other reports as required on a timely basis.
- Provides basic technical instruction to school staff on installed systems.
- Participates in professional development as required.
- Complies with the Occupational Health and Safety Act and Regulations.
- Performs other related duties as required.

**BACKGROUND/SECURITY CHECKS**:
**The South Shore Regional Centre for Education requires all **newly hired** employees to provide a satisfactory Criminal Record / Vulnerable Sector Check and a Nova Scotia Child Abuse Register Check. We will accept checks completed within the last 3 months.**

**Thank you for your interest in the South Shore Regional Centre for Education, however, only those shortlisted for an interview will be contacted.

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