Junior Solutions Specialist

3 weeks ago

Toronto, Canada Method:CRM Full time

**Opportunity**

We’re looking for a results-oriented individual who wants to take their career in customer experience to the next level. We believe that enabling a customer for success doesn’t end at implementation. We understand that some customers require ongoing support to be fully enabled for long-term success, and that is where you come in

**About Method**

At Method, doing fantastic work is just as important as looking out for each other and our community. From flex hours, full benefits and monthly team events to our Method:Gives program, we do our best to support both our employees and community.

You can learn more about Method and our team here

**The Role**

As a Junior Solutions Specialist, you will be part of a driven and supportive team that’s always striving to provide the highest level of customer service, while also utilizing Method’s platform to create customized solutions for our customer’s needs.
- Gather and document business requirements to better understand a customer’s business and scope of work.
- Translate business requirements into designs, data models and technical requirements.
- Scope, design, develop, test and refine customized Method:CRM solutions.
- Monitor and manage a project’s hour allocations, scope, and schedule to ensure they are delivered on-time and on-budget.
- Be a trusted advisor to the customer, understanding the customer’s end-to-end business processes and areas for future growth.
- Provide consistent feedback to the entire team on enhancements we can make to product development.

**What You Bring**
- Post-secondary education in the following areas preferred: Business Technology Management, Computer Science, Computer Engineering, Software Engineering or equivalent training/experience.
- Experience in CRM and SQL is preferred.
- Excellent organizational, presentation and communication skills with an engaging phone presence.
- Ability to meet tight deadlines.
- Must have a strong technical aptitude and ability to learn new software quickly.
- Strong problem solving and critical thinking skills. You must be passionate about your ability to always find solutions to customers’ needs.
- Must be self-motivated, goal drive and possess the ability to multitask and prioritize
- Must have an entrepreneurial spirit, strong ethics and integrity along with the desire to exceed every expectation.
- A team player with a positive attitude and a willingness to contribute to the overall team’s success in a fast paced environment.
- Bonus points if you are fluent in French or Spanish.

**What We Offer**
- Fun team environment.
- Small company experience - working for a small company like Method gives you deep insight to the inner workings of how a software company operates, as you will be expected to become involved in many discussions: from new product features, to marketing campaigns, to operational policies and procedures It is the kind of experience you can only get from a small company.
- Training - You will receive initial and ongoing training on Method’s products, policies and procedures as well as a quarterly professional development budget.
- Flexible hybrid policy.
- Great downtown location - Method is located right in the heart of Toronto’s young and vibrant ‘King West’ technology hub at the corner of Adelaide and Spadina Ave.
- Health care, vision and dental plan.
- Paid vacation and personal days.
- Company and team social events.

**Hybrid Policy**

At Method we are working on a hybrid schedule. Employees work from the office 2-3 times each week from our office in downtown Toronto.

**In your first 30 days, you will**:

- Onboard and acclimate with the Professional Services team.
- Understand Method’s values and how our teams collaborate to drive results.
- Learn and become an expert of our internal communication tools, norms, and practices.
- Obtain your Quickbooks Online ProAdvisor Certification.
- Complete Method’s Bootcamp.
- Successfully complete a number of case studies on Method’s Platform.

**In your first 60 days, you will**:

- Successfully complete all of the case studies on Method’s Platform.
- Shadow other Methoder’s from the Professional Services team as they perform paid customizations.
- Participate in mock calls with the team.

**In your first 90 days, you will**:

- Lead calls with customers on customization and champion their needs to provide the ideal platform while another Methoder shadows.
- Demonstrate strong communication skills when mapping an implementation schedule with the client.
- Know when to triage and escalate client issues.
- Participate in your first quarterly performance review.

**In your first year, you will**:

- Demonstrate strong product and industry knowledge by helping create complex, customized solutions for clients.
- Foster relationships with a dedicated set of customers.
- Demonstrate excellent written and verbal communication skills with clients and colleagues.
- Provide feedback

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