Facilities & Business Services Manager

3 days ago


Vancouver, Canada Cassels Brock & Blackwell LLP Full time

**About Us**:
Cassels Brock & Blackwell LLP is a leading national law firm focused on serving the transaction, advocacy and advisory needs of Canada’s most dynamic business sectors. We have one of the largest business law practices in the country, serving multinational, national and mid-market clients from our offices in Toronto, Vancouver and Calgary.

**Our Culture**:
At Cassels, our mission is to attract, retain and promote individuals of exceptional ability and talent from as broad a range of backgrounds as possible. We offer meaningful career opportunities, invest in professional growth, and foster an inclusive environment. Our Firm’s success is built on the unique skills, perspectives, experiences and values of each individual. We encourage a corporate culture that respects and celebrates the dignity, value and diversity of all.

**Role Overview**:

- Oversee the day-to-day operations of the facilities and business services departments, including prioritizing tasks for the department, ensuring appropriate staffing levels and equitable distribution of workload.
- Develop and standardize processes for all operations and business services areas.
- Identify, evaluate and implement efficiencies and improvements to existing and new processes and procedures and ensure team members are trained.
- Participate in planning and forecasting of budgets and monitor actuals against budgets, raising any issues and cost reduction strategies with the Director of Facilities & Business Services. Provide forecasts and updates as changes occur.
- Collaborate with peers and other Office Service team members in the Toronto and Calgary offices to share best practices.
- Actively participate in projects as set out by the Director of Facilities & Business Services.

**Facilities**
- Ensure premises are always maintained and in good repair. Conduct regular inspections of the premises, oversee minor repairs and follow up with the premises team, building management and outside suppliers to correct deficiencies in a timely manner in accordance with safety and Firm standards.
- Monitor and manage any issues with building management, including but not limited to security, HVAC, electrical, and plumbing issues.
- Oversee all internal office moves, develop moving plans to ensure orderly execution and ensure resources are allocated (labour, materials) to complete the moves. Oversee any work performed by outsourced movers.
- Ensure inventory records of all furniture, equipment, and assets, including purchase dates, price, service repairs and product specifications are current and accurate. Identify and provide recommendations for disposition, repair, and purchase.
- Manage and ensure vendors adhere to service level agreements. Work with the Director of Facilities & Business Services in recommending any vendor or service level changes.

**Supplies and Procurement**
- Ensure competitive pricing from suppliers and research new suppliers, where appropriate.
- Develop national supply standards for processes, policies, and procurement.
- Oversee the inventory management of supplies to ensure efficient ordering processes and service levels are maintained.

**Business Services**
- Oversee the management of resources, directing and scheduling essential central services
- Recommend, develop, and implement processes to standardize services and ensure service levels are consistently maintained.
- Identify and develop workflow efficiencies to ensure accurate and timely service.

**Vendor Management**
- Establish and maintain relationships with key vendors (cleaning, maintenance, supplies, couriers, security staff) and contractors (general contractors, furniture vendors, AC & electrical contractors) to ensure high quality service.
- Negotiate terms of contract and oversee work performed by vendors to ensure they adhere to the terms and service level agreements.
- Liaise with Property Management on all building related matters and maintain good relations.

**People Management**
- Provide direction, coaching and development support of the teams to ensure they are engaged and capable of delivering on their accountabilities and meeting established service standards.
- Actively participate in recruitment, training and performance evaluation of the teams and make recommendations for staffing, where appropriate.

**Health and Safety**
- Ensure premises and equipment meets the required health & safety requirements and ensure monthly inspection and audit of premises is conducted.
- Ensure individuals within the facilities team have appropriate ergonomic training to provide in-house assessments.
- Active member of the Firm’s Health and Safety Committee.
- Manage the life safety program, evaluate, and develop safety procedures and policies.
- Oversee the annual building fire drill, train, and inform the Emergency Response Team and recruit volunteer members if needed.
- Post-secondary education in Facilities Management or equivalent work experience to succes


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