Team Lead

2 months ago

Hamilton, Canada iGuard360° Full time

iGuard360° is a comprehensive security company established to meet the demand for a dependable and innovative security provider. We deliver long-term security solutions for both condominium and corporate clients. Our primary focus is to ensure client and employee satisfaction. Our commitment to these values has earned us recognition and contributed to a high employee retention rate, lower than the industry average.

As a _**Global Security Operations Command Centre Team Lead (GSOCCTL)**_, you will report to the Regional Director - GTA and be responsible for leading a team of Monitoring Agents, ensuring that all security operations are carried out effectively during the shift. This role involves overseeing tasks such as video surveillance, alarm response, resource dispatch, and incident management to maintain a high standard of service for iGuard360°’s clients and employees.
- **Key Responsibilities**:_
- **Team Leadership**: Lead a team of GSOCC Monitoring Agents and Shift Leads, providing guidance, coaching, and ongoing training.
- **Role Model**:Demonstrate exemplary monitoring skills and ensure incident reports prepared by the team meet all necessary standards with detail.
- **Task Management**: Assign duties to Video Surveillance Agents based on current activity and staffing levels, ensuring optimal team performance.
- **Resource Dispatch Oversight**:Manage the dispatch process and address staffing emergencies, escalating issues effectively when required.
- **Contract and Procedure Awareness**: Maintain knowledge of updated contracts, Statements of Work (SOWs), and Service Level Agreements (SLAs), and ensure the team is informed of any changes.
- **Documentation**: Prepare and review Standard Operating Procedures (SOPs) and other procedural documents with the team, updating them as necessary.
- **Escalation**:Properly escalate customer complaints & issues to senior management and follow up to ensure resolution.
- **Emergency Response**:In case of emergencies, coordinate the dispatch of on-site security personnel, mobile patrol units, or emergency services (police, fire, ambulance), and communicate with relevant contacts (owners, property managers, emergency contacts).
- **System Health Checks**:Regularly inspect monitoring software and hardware to ensure proper functionality and report any issues to management.
- **Site Reviews**:Collaborate with the Field Operations team to visit and assess each monitoring location, identifying security concerns and prioritizing camera coverage.
- **Documentation and Reporting**: Ensure all activities, logs, and reports are accurately recorded throughout the shift.
- **Communication**:Maintain effective communication with clients and internal departments.
- **Qualifications**:_
- **Integrity**: Demonstrate a high level of personal integrity.
- **Multi-Tasking and Prioritization**: Ability to manage multiple tasks and prioritize effectively, especially in emergency situations.
- **Problem-Solving**: Strong skills in conflict resolution and problem-solving.
- **Situational Awareness**: Keen sense of situational awareness and proficiency in interpreting body language.
- **Communication Skills**:Excellent communication and customer service skills, with experience in handling difficult situations.
- **Technical Proficiency**:Proficient in English (written and spoken) and possess excellent computer skills, including experience with video monitoring systems, alarm systems, and reporting platforms.
- **Criminal Record**:Must have a clean criminal record.
- **Education and Experience**:_
- High School Diploma or College Diploma required. Post-secondary education in Criminology or a related field is an asset.

**Experience**:

- Minimum 3 years of experience in video surveillance and/or loss prevention.
- At least 1 year of experience in a team leader or shift supervisor role.

If you are passionate about security and dedicated to delivering exceptional service, we invite you to join our team at iGuard360°.

**Job Types**: Full-time, Part-time, Permanent

Pay: $25.00 per hour

**Benefits**:

- Dental care
- Extended health care
- Life insurance

Schedule:

- 12 hour shift
- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Night shift
- Weekends as needed

Application question(s):

- What is your means of travel to get to work and home?
- Are you willing and able to travel and work in Hamilton, ON?

**Experience**:

- Video Surveillance: 3 years (required)
- Security: 3 years (required)
- Loss prevention: 3 years (required)
- Supervising: 1 year (required)

Licence/Certification:

- Security Guard Licence (required)

Work Location: In person

  • Team Lead

    3 weeks ago

    Hamilton, Ontario, Canada McDonald's Full time

    About the RoleWe are looking for a highly motivated and experienced Team Lead to join our team.As a Team Lead, you will be responsible for inspiring and leading a team of employees to deliver exceptional customer service and achieve business results.Key Responsibilities:Inspiring and leading a team of employees to deliver exceptional customer...

  • Dance Instructor

    6 months ago

    Hamilton, Canada Take The Lead Dance Full time

    Join Our Team as a Dance Instructor for Adults! **Above all we are looking for a confident and charismatic individual with a knack for teaching and explaining as well as picking up new dance steps!** Are you passionate about dance and love sharing your expertise with others? We're looking for a dynamic and experienced instructor to join our team and lead...

  • Team Lead

    2 months ago

    Hamilton, Ontario, Canada beBee Professionals Full time $45,000 - $65,000

    Shift Manager RoleWe are seeking a dedicated Shift Manager to oversee daily operations and lead a team of employees at beBee Professionals in Hamilton, Canada.Key Responsibilities:Supervise daily operations, ensuring efficient workflows and high-quality service.Train, mentor, and manage team members, providing ongoing feedback and coaching.Handle customer...

  • Team Lead

    6 months ago

    Hamilton, Canada Conspiracy Comics Full time

    Job description About the role The Team Lead assists in the operational functions of the store and motivates the team to meet sales goals. The Team lead reports directly to the Store Manager and provides leadership and support when the manager is unavailable. We’re a long time family business with deep roots in the community but also with an eye to...

  • Hospitality Team Lead

    2 weeks ago

    Hamilton, Ontario, Canada BOOSTER JUICE Full time

    Lead a High-Energy Team at Booster JuiceWe are seeking an experienced Hospitality Team Lead to oversee our food service operations. If you have a passion for delivering exceptional customer experiences and leading high-performing teams, we want to hear from you!About the RoleThis is a permanent position with a competitive salary of $45,000 - $55,000 per...

  • Team Lead

    1 month ago

    Hamilton, Ontario, Canada beBee Professionals Full time $45,000 - $65,000

    We are seeking a skilled Team Lead - Retail to join our team at beBee Professionals in Hamilton, Canada. As a Team Lead, you will be responsible for supervising daily operations, ensuring high-quality service, and leading a team of employees.Key Responsibilities:Supervise daily operations, ensuring efficient workflows and high-quality service.Train, mentor,...

  • Warehouse Team Lead

    2 weeks ago

    Hamilton, Ontario, Canada Lineage Logistics Full time

    About the RoleWe are seeking an experienced Warehouse Team Lead to join our team at Lineage Logistics. The successful candidate will be responsible for leading a high-performing warehouse team and ensuring the efficient operation of our facilities.

  • Sales Team Lead

    3 weeks ago

    Hamilton, Ontario, Canada SHOPPERS DRUG MART 1045 Full time

    We are seeking a highly skilled Sales Team Lead to join our team at SHOPPERS DRUG MART 1045. As a key member of our retail team, you will be responsible for leading and motivating a team of sales associates to deliver exceptional customer service and achieve sales targets.About the JobAs a Sales Team Lead, you will be responsible for:Assigning tasks and...

  • Warehouse Team Lead

    2 weeks ago

    Hamilton, Ontario, Canada Lineage Logistics Full time

    About the RoleWe are seeking an experienced Warehouse Team Lead to join our team at Lineage Logistics. This is a key leadership position that requires strong organizational, communication, and problem-solving skills.Job SummaryThe Warehouse Team Lead will be responsible for overseeing daily warehouse operations, ensuring compliance with safety and quality...

  • Restaurant Team Lead

    2 weeks ago

    Hamilton, Ontario, Canada McDonald's Full time

    OverviewAs a Restaurant Team Lead at McDonald's, you will have the opportunity to inspire and lead a team of talented individuals to deliver exceptional customer experiences.About UsMcDonald's Canada is a leading foodservice retailer with over 1,400 locations across the country. We offer a range of job opportunities at our corporate-owned restaurants or...

  • Team Lead

    5 months ago

    Hamilton, Canada VPI INC. Full time

    VPI is a Service Provider for Employment Ontario, which is funded by the Ontario Government to support jobseekers and employers. VPI has been delivering employment programs for more than 30 years. We are based in Mississauga and have 17 branches across Southern Ontario. Our organizational values rest on 4-pillars which are Ethics, Passion, Innovation, and...

  • Sales Team Lead

    2 weeks ago

    Hamilton, Ontario, Canada shree khodiyar inc Full time

    We are seeking a Sales Team Lead to join our team at Shree Khodiyar Inc. As a key member of our sales team, you will be responsible for leading and guiding a team of sales staff to achieve sales targets and provide exceptional customer service.Job DescriptionThe Sales Team Lead will be responsible for:Sales performance: Analyze sales data, identify trends...

  • Retail Team Lead

    3 weeks ago

    Hamilton, Canada Work Authority Full time

    **Job Summary** Work Authority, our retail chain of stores across Canada is an undisputed leader of safety footwear and work apparel. We are a committed team of expert specialists like no other. Our philosophy is that a more educated, better equipped customer makes for a highly effective national workforce. If you are serious about safety, we are looking for...

  • Sales Team Lead

    2 weeks ago

    Hamilton, Ontario, Canada Petro-CanadaA&W Fast Food Full time

    Job SummaryWe are seeking a Sales Team Lead to join our team at Ontario Inc. As a key member of our sales department, you will be responsible for leading a team of sales professionals and driving business growth through effective sales strategies.Key ResponsibilitiesLead and manage a team of sales professionals to achieve sales targets and goals.Develop and...

  • Restaurant Team Lead

    2 weeks ago

    Hamilton, Ontario, Canada SMOKES POUTINERIE WESTDALE Full time

    Job Title: Restaurant Team LeadAbout the Role:We are seeking an experienced and skilled Restaurant Team Lead to join our team at Smokes Poutinerie Westdale. As a key member of our management team, you will play a crucial role in ensuring the success of our restaurant by supervising and coordinating the activities of our food preparation staff.Key...

  • Sales Team Lead

    4 weeks ago

    Hamilton, Ontario, Canada Shrii kodiyar Inc OA Wings up Full time

    Job Title: Sales Team LeadAbout the Role:We are seeking a skilled Sales Team Lead to join our team at Shrii kodiyar Inc O/A Wings up. The successful candidate will be responsible for supervising staff, assigning sales workers to duties, and ensuring the smooth operation of our sales team.Key Responsibilities:Supervise and motivate sales staff to achieve...

  • Hospitality Team Lead

    1 month ago

    Hamilton, Ontario, Canada beBee Professionals Full time $30,000 - $45,000

    beBee Professionals in Hamilton is seeking a skilled Hospitality Team Lead to manage our food service team and ensure the smooth operation of our food service department. As a key member of our team, you will be responsible for supervising staff, maintaining quality standards, and providing excellent customer service.Responsibilities:Supervise and coordinate...

  • Kitchen Team Lead

    2 weeks ago

    Hamilton, Ontario, Canada Pizza Pizza Full time

    Job Title: Kitchen Team LeadWe are seeking a skilled and experienced Kitchen Team Lead to join our team at Pizza Pizza.About the Role:This is an exciting opportunity for a motivated individual to take on a leadership role in our kitchen team. As a Kitchen Team Lead, you will be responsible for coordinating special events, managing inventory, and supervising...

  • Team Lead, Collections

    6 months ago

    Hamilton, Canada Scotiabank Full time

    Requisition ID: 199318 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **What your role will be...** Leads and oversees a team within the Collections department of Scotia Dealer Advantage in Canada ensuring business strategies, plans and initiatives are executed / delivered in compliance with...

  • Kitchen Team Lead

    2 weeks ago

    Hamilton, Ontario, Canada PUNJABI SHAAN SWEETS & RESTAURANT Full time

    PUNJABI SHAAN SWEETS & RESTAURANT is seeking an experienced Kitchen Team Lead to join our team. In this role, you will be responsible for leading the kitchen staff and ensuring that all food is prepared and served to the highest standard.Job Description:The ideal candidate will have a passion for cooking and leadership skills. You will be expected to manage...