Service Manager
2 weeks ago
Job Summary:
We are seeking a highly motivated and experienced Service Manager to join our team. As a Service Manager, you will be responsible for overseeing the service department operations, ensuring customer satisfaction, and maximizing profitability. If you have a strong background in heavy truck repair, excellent leadership skills, and a passion for delivering exceptional customer service, we want to hear from you.
**Responsibilities**:
- Provide overall leadership, motivation, development and supervision for all service department employees, including mechanics and technicians
- Ensure efficient workflow and productivity in the service department
- Provide guidance and support to service department employees
- Monitor and maintain high-quality standards of service and repairs
- Achieve and maintain a high level of customer service including a high level of measured customer satisfaction
- Manage training programs for all service staff ensuring proper levels of proficiency are maintained
- Collaborate with management team to maximize revenue opportunities
- Maintain a safe and clean working environment, ensuring compliance with Occupational Health and Safety Act regulations
- Provide support for technicians with software issues
- Implementation and monitoring Company policies and processes and strategies
Requirements / Experience:
- Previous experience as a Service Manager or similar role in a heavy truck dealership or repair facility is required
- Strong interpersonal skills; outgoing, positive thinker and self-motivated
- Red Seal in Truck and Transport
- Excellent leadership skills with the ability to motivate and inspire a team
- Sound decision making, problem solving and time management skills
- Competency in team building, administrative skills and proficient with computers and software systems
- Exceptional customer service skills with the ability to resolve issues effectively
- Valid Cass 1A drivers license, Drivers abstract an criminal record check
**Job Types**: Full-time, Permanent
Pay: $120,000.00-$140,000.00 per year
**Benefits**:
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- RRSP match
Flexible Language Requirement:
- French not required
Schedule:
- Day shift
- Monday to Friday
Supplemental pay types:
- Bonus pay
Work Location: In person
Application deadline: 2024-06-14
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