IT Technician Level 1

2 weeks ago

Halifax, Canada GBS Technologies Full time

GBS Technologies is an independently owned and operated Wireless & IT Solutions Company operating in Atlantic Canada. Our IT Solutions provide small to medium-sized businesses (SMBs) with End-to-End IT services. We are expanding our team by seeking an IT Specialist Level 1 to support, onboard, and maintain the systems of our clients.

We are looking for an individual who has a strong background working in environments that are client-facing, open to collaborating with colleagues, willingness, and ability to continuously learn new things and retain what has been learned, has competency in understanding IT systems, is empathetic, and is a strong communicator.

**About the Job**:

- Confident in the ability to triage, assess, and work through requests as they come in, and escalate when required while collaborating with the team to find a resolution.
- Willingness to work in any role in an IT Support group.
- Administer, monitor, and troubleshoot a wide variety of commercial IT systems, ranging from desktops, servers, networking, storage, and mobile devices.
- Administer, monitor, and troubleshoot backup solutions, disaster recovery solutions, remote connectivity, and security solutions including firewall management and network security measures to protect data, software, and hardware.
- Maintain a degree of knowledge regarding information technology products and the ability to communicate this knowledge to clients.
- Develop a solid understanding of the services and information technology used by clients.
- Create standard operating procedure documentation and update and as required.

**Qualifications Include**:

- 1 year of experience in IT support is preferred
- CompTIA, Microsoft, or other relevant industry certifications are considered an asset.
- Experience with Microsoft Hyper-V or other virtualization environments is considered good to have.
- Experience or exposure with the administration of Microsoft 365 suite including Outlook, Teams, One Drive, and SharePoint.
- Experience or exposure with server environments including domain controllers, on-prem AD, Azure AD, user permissions, and roles.
- Experience or exposure to ITIL Incidents, problem and change management processes would be an asset.
- The ability to communicate effectively across broad levels of client representatives from highly technical employees to senior executives.
- Demonstrated critical thinking and critical thinking skills.
- Driver’s License Required.

**Working with GBS**:
There is unlimited potential as an IT professional at our growing company with lots of opportunities as we aim to promote personal growth and development.

Our team dynamic values initiative, willingness to learn but is not afraid to speak up and ask for help, easygoing, and can build relationships/camaraderie with ease. We are huge when it comes to teamwork and collaboration.

**Job Types**: Full-time, Permanent

**Salary**: From $40,000.00 per year

**Benefits**:

- Casual dress
- Dental care
- Extended health care
- On-site parking
- Paid time off
- Vision care

Schedule:

- 8 hour shift
- Monday to Friday
- On call

Work Location: Hybrid remote in HALIFAX, NS

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