Dufflet Pastries

Dufflet Pastries, a renowned Bakery in Toronto, is currently seeking **a Full-time** **Supervisor **for their location at 787 Queen St West.

**Duties and responsibilities**:

- Assist in supervision of all staff and manage daily store operations, ensuring all products are well stocked and prep lists are being followed
- Take direction from the Store Manager and act accordingly
- Process customer orders, wedding cake requests and special occasion orders
- Participate in training of new staff; provide overview of staff performance to Store Manager
- Knowledgeable of stores overall performance and have a keen awareness of local market; support team to develop new customer opportunities
- Follow policies and procedures and complete administrative tasks competently and on time; manage store systems/processes to support the sales environment and achieve operational guidelines
- Maintain active communication with Store Manager to ensure familiarity with all special events, promotions or any ongoing maintenance or staffing issues
- Monitor completion of daily and monthly checklists by staff; ensure tasks are completed in a timely manner
- Assist Store Manager with scheduling as required, inventory control, performing administrative job tasks and completing paper work/documentation
- Awareness of internal contacts in emergency situations and respond to emergencies as these arise
- Assist Store Manager in implementing company policies and procedures and relevant changes as these occur
- Maintain product availability; merchandising and ordering from bakery/suppliers.

**Ideal applicants must have**:

- 2-3 years retail sales experience in the same capacity
- Excellent customer service skills
- Positive attitude to be part of a winning team
- Excellent work ethic
- Detail-oriented
- Good communication skills
- Background in pastries and desserts is an asset as well as “Smart Serve” certified
- Flexible to work various shifts, Tuesday to Sunday; able to work holidays as required