Patient Care Coordinator

2 months ago

Richmond Hill, Canada CPAP Direct Full time

**CPAP Direct** is part of Canada’s largest independently owned obstructive sleep apnea treatment group not privately owned, that delivers a patient-centric health care experience through our clinic operations across Ontario. We have patients, not customers; clinics, not stores; and an unwavering commitment to improve the lives of everyone who allows us the privilege of participating in their health care. Built on a model of continuing care, we believe that if we do right by a patient we will create a lifetime relationship. If you aspire to change the lives of those we serve, then we may have a wonderful opportunity for you.

We are currently seeking a **full time Patient Care Coordinator to join us at our Richmond Hill location.**

Working closely with clinicians and colleagues, this role is accountable for the administrative duties involved in the day-to-day operations of the clinic and includes responsibility for patient flow from 1st point of contact with the clinic including everything from greeting patients, to working with insurance providers to ensure timely processing of claims.

**Key Accountabilities**:

- General office administrative duties including managing appointments for patients and clinicians, processing doctor referrals, maintaining clinic inventory, etc.
- Overseeing patient account including initial set up, facilitating insurance claims, following up on warranty issues and processing accounts receivables.
- Perform data entry tasks.
- Confidentially manage patient accounts.
- Schedule patient visits and answer pre-visit questions, including billing questions.
- Discuss cost of service, insurance coverage, and payment options with the patient.
- Work as a team player to ensure each patient receives the best service possible.
- Maintain exam rooms for necessary supplies and materials. Ensure cleanliness.
- Schedule patient appointments and procedures according to established protocol.
- Greets patients and screens them for appropriate information.
- Maintain/review patient records, charts, and other pertinent information.
- Respond to/refer incoming patient phone calls.
- Perform other related duties as assigned.

**Qualifications**
- Minimum one-year relevant experience (Medical Office Administration diploma or equivalent preferred)
- Bilingualism with Cantonese and/or Mandarin would be considered an asset
- Previous customer service experience is an asset
- Demonstrated interpersonal and communication skills
- Excellent organizational skills with attention to detail
- Ability to prioritize, problem solve and work as part of a team under mínimal supervision
- Computer skills, Microsoft Office suite
- Hours of work are work Monday to Friday, 10AM-6PM

We offer a fun and professional work environment, and competitive wages based on experience. If you are a Clinician looking for a rewarding role then we look forward to hearing from you

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care

Schedule:

- 8 hour shift

Application question(s):

- We require our team members to be fully vaccinated against the Covid-19 virus. Are you able to provide proof of vaccine?
- What are your salary expectations for this position?

**Experience**:

- Customer service: 1 year (required)

**Language**:

- Cantonese and/or Mandarin (preferred)

Work Location: One location

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