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Retail Associate, Prince of Wales Hotel

4 weeks ago

Banff, Canada Banff Jasper Collection by Pursuit Full time

What will be your daily pursuit?:
Helping our guests make memories, whether by suggesting the perfect souvenir choice or giving advice on how to best explore the park

What perks can you expect?:

- Work in a dynamic, culturally diverse team from around the globe
- Work experience in an iconic, unforgettable, and inspiring location
- Free access to Pursuit attractions for staff and family, send a friend at half the price
- Discounted hotel stays under Pursuit’s lodging offerings, and discounted food & beverage and retail experiences
- The chance to work in an inclusive culture and make life-long friends
- Access to subsidized mental health and wellness resources
- Opportunities for career growth or future work at other Pursuit locations
- Access to one of the world’s most beautiful and iconic National Parks

What will you do in this job?:

- Greet guests in a welcoming and enthusiastic manner
- Acts as an ambassador of the Hotel and the National Park offering guests information about hotel history, available services, points of interest in the surrounding area, and entertainment options
- Engage guests - assist with selection and advice in choosing products
- Maintains store and storage areas organization, cleanliness, and stock
- Complete daily cleaning and inventory to ensure smooth opening and close of retail space including Princess Cafe equipment and supplies
- Make and serve guests hot or iced coffee, tea, lattes etc. in our Princess Cafe
- Keeps record of potential safety and maintenance issues and communicates details to supervisor
- Handle cash and credit transactions making nightly deposits
- Help maintain inventory and up to date product availability
- Listen to guest concerns and resolve issues to the best of your ability
- Assist guests and teammates where needed
- Be a utility player who can complete a variety of job duties
- Performs other duties as requested by management

What skills and experience do you need for this job?:

- Work ethic and commitment to teammates and guests
- Retail experience preferred
- Willing and able to work alone or as part of a larger team
- An active listener and the ability to tell stories to guests
- Ability to work in a fast-paced environment managing multiple tasks at once
- Ability to anticipate guest needs
- Calm demeanor with conflict resolution skills
- Motivated, energetic, and professional
- Physically able to complete the duties required
- Organized with a great eye for detail
- Kind to others and always bring your best
- A good communicator, always suggesting ideas and solutions
- Helpful and friendly, willing to go the extra mile
- Relaxed, flexible and able to handle a few curve balls
- Ready to have fun

What will your work environment be like?:
This fun, summer job runs from May or June to September, 2023.
- Beautiful. You’ll work in iconic, unforgettable and inspiring Waterton Lakes National Park. You’ll see amazing scenery and wildlife. You’ll participate in team events - and fun
- Independent. You’ll spend your days in and around our historic hotel
- Remote. Our home is filled with trees, lakes and blue-bird skies; rather than buildings, freeways and smog. Connect with friends around a bonfire instead of through WiFi
- Busy. You need to be prepared for a physical working environment with walking, stair climbing, bending, reaching, lifting (up to 50 pounds with assistance) required.

This job description describes the role at a high level, but no document can anticipate every single task, issue or project that could come up. We work as a team and believe that we succeed together - these job duties may change based on the needs of the team and company as a whole.

To handle this job successfully, any person hired must be able to perform responsibilities as described. Pursuit will make any reasonable accommodation to help a person with disabilities perform their job. This job is based in Alberta, Canada. Relocation to the area and the legal ability to work in Canada is required.

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