Visual Merchandise Manager

3 weeks ago

Richmond, Canada OAK+FORT Full time

OAK + FORT is brought together by a passionate group of people with a natural bond over an aesthetic vision that radiates throughout the collections. Fueled by the purpose to enhance and explore our own personal style—we authentically embody a place where individuality and uniqueness are celebrated. An ever-evolving point of view, joy in self-expression, and quality are central to our contemporary philosophy.

**RESPONSIBILITIES**

**Sales Generation**
- Meet minimum sales requirements based on store volume
- Provide exceptional client experience by executing OAK+FORT Sales Culture
- Build and manage client relationships through client database recording
- Be a brand ambassador by keeping up with new arrivals, product knowledge, and wearing current merchandise
- Provide industry knowledge through awareness of products and prices in the market
- Drive sales through OAK+FORT eCommerce purchases and social media platforms
- Maximize sales during special events and customer services
- Process cash desk operations with engagement, efficiency, and accuracy
- Respond and appropriately resolve customer complaints and service opportunities

**Staff Development**
- Build our team by welcoming and supporting onboarding of new employees
- Build and maintain relationships with store team, peers, and relevant partners
- Support development of high performing staff to maximize productivity
- Provide timely feedback and active informal training to staff
- Inspire and motivate team through demonstrating leadership qualities
- Initiate and communicate team objectives and updates with Managementand District Visual Merchandiser
- Ensure staff are adhering to OAK+FORT Sales Culture and service expectations

**Store Functionality**
- Participate in execution of floor management as needed
- Utilize merchandising skillset through understanding of product density, adjacencies, and customer flow
- Promote brand aesthetic through ability to creatively merchandise
- Ensure the right quantity of stock is in the right place at the right time through strategic merchandising
- Maintain proper presentation of merchandise in accordance to corporate directives
- Efficiently and accurately support with shipping and receiving of merchandise
- Perform inventory counts upon corporate office direction
- Participate in stock room set-up and organization
- Track product arrivals and store capacity based on corporate linesheets, update management team and District Visual Merchandiser
- Support cleanliness and maintenance of physical store to create a safe and comfortable shopping experience
- Adhere to loss prevention policies to prevent external and internal theft

**Why Oak?**

At the heart and core of it all, it’s our team that matters most. Driven by endless passion, curiosity, perennial creativity, we are powered by one another

Oak+Fort is a woman founded and led business. We are brought together by a passionate group of people with a natural bond over an aesthetic vision that radiates throughout the collections

At the heart and core of it all, it’s our team that matters most. Driven by endless passion, curiosity, perennial creativity, we are powered by one another

**Why you’ll love it here**:

- A generous employee discount, starting day 1
- Opportunities for growth and development, we’re 35+ stores and growing
- Company wide socials, get ready to laugh

**Our Application Process**:
Once you’ve applied here’s what to expect:

- If selected, you’ll be invited to do an initial interview with store management or a member of our retail HR team
- As a final step, we’ll request references before moving to final offer

**Who are we**:
**ABOVE + BEYOND**:

- We strive for something greater than ourselves

**SELF STARTER**:

- Entrepreneurship is the mindset that leads to endless curiosity and continuous improvement

**UNIQUELY YOU**:

- We practice acceptance through open-mindedness and personal responsibility

**CHANGE DRIVER**:

- We embrace change and never fear what’s next

**PEOPLE POWERED**:

- At the core of our brand we are powered by each other

Have a passion for fashion? We’re looking for world-class talent to join our exceptional teams across our multiple departments Unleash your potential and join our diverse team today

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