Officer, Ground Handling Quality Assurance Auditor

7 months ago

Toronto, Canada Greater Toronto Airports Authority Full time

The Greater Toronto Airports Authority (GTAA) is a unique and dynamic place to work, with a bold plan to make Toronto Pearson, Canada’s leading global hub airport, a global leader in airport performance, customer care and sustainability. Together with our partners, approximately 1,800 GTAA employees are working to create a next-generation airport by innovating in all we do and striving for the most uplifting, safe and efficient experience for our passengers - all while championing the prosperity of our people, the community we call home, and our aviation partners. Join us on our journey together, as we put the joy back into travel and make Toronto Pearson the chosen place to fly and work.

**What's in it for you**

As a GTAA employee, you’ll have access to amazing benefits, including retirement planning, comprehensive group health benefits, an employee assistance programs (EAP), paid leave, education and training, as well as recognition and rewards programs.

**Position Summary**:
**K**e**y Accountabilities**:

- Maintain a high degree of understanding of the Pearson Standard, and all Ground Operations programs
- Create submission documentation packages to Finance, Airport Operations-Aviation Analysis and Development Department
- Conduct regular and thorough audits and onsite inspections of facilities and operations
- Investigate all submitted enforcement actionable items for damage assessment by other departments
- Prepare, analyze and archive all evidence collected during the auditing process, including a summary of each audit and proposed recommendations for liquidated damages against the Ground Handling Company
- Monitor, track and review all Service Level Standards. Prepare reports for management
- Participate in meetings with internal and external partners, presenting methods to establish effective operating procedures that reduce non-compliance
- Meet and discuss specific cases with Ground Handling Station Managers and/or Departmental Managers, trainers and front line Ground Handling staff in a training session to ensure an understanding of the procedures and restrictions of the Service Level Standards
- Develop and/or analyze regular reports, existing Service Level Standards or recommendations
- Develop and deliver presentations and/or training and other materials for internal and external audiences
- Support internal partners by responding to questions and complaints
- Maintain well-organized, clear and concise formal records of all auditable Service Level Standards
- Attend meetings, public forums and open houses outside of regular working hours as required, to present auditing statistics and answer questions regarding Ground Handling Service Level Standards and auditing procedures or to present findings of audits
- Develop prepare and/or provide input into other comprehensive, in-depth reports, briefing notes, presentations and other document
- Assist in the development, updates and distribution of the Ground Operations Manual (GOM)

**Salary/Band Information**:
**Qualifications**:

- Must have three (3) years’ experience working in airport operations or five (5) years of ground handling experience
- Must have extensive experience in writing reports, presentations, auditing
- Experience working with Ground Handlers, airport community business partners and other industry agencies, preferred
- Understanding of an airport operating environment would be an asset
- Extensive understanding of Ground Handling Operations and Aviation Safety
- Able to obtain and retain a Transportation Security Clearance
- Minimum valid “G” class Driver’s License
- Able to obtain and retain a valid ‘DA’ AVOP within 30 days
- A clean AVOP record with no active infraction points

**Knowledge, Skills and Abilities**:

- Knowledge of Pearson International Airport topography and layout of the aprons, taxiways and runways; bagrooms, baggage systems and facilities used by Ground Handlers
- Knowledge of aircraft, airline, Ground Handler and airport operating procedures and emergency procedures
- Knowledge of auditing software APPS
- Knowledge of SMS quality management principles and project management processes and administration
- Ability to collaborate with all partners, senior leaders and agencies, with the ability to influence and agree despite conflicting priorities
- Strong verbal and written communication skills
- Ability to produce well-written, detailed, succinct, accurate and concise reports
- Ability to develop and present technical information in plain language to internal, external and community partners
- Strong MS Office skills (Word, Excel, Visio and Powerpoint)
- Maintaining knowledge of relevant Acts, Regulations, Standards, Recommended Practices and Procedures related to airports, aircraft and aircraft ground handling equipment, Pearson Standard, GOM, I-GOM, AHM and IATA regulations, and the types of aircraft and ground support equipment
- Knowledge of the relationships and interactions of GTAA

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