Officer, Ground Handling Quality Assurance Auditor

4 weeks ago

Toronto, Canada Greater Toronto Airports Authority Full time

The Greater Toronto Airports Authority (GTAA) is a unique and dynamic place to work, with a bold plan to make Toronto Pearson, Canada’s leading global hub airport, a global leader in airport performance, customer care and sustainability. Together with our partners, approximately 1,800 GTAA employees are working to create a next-generation airport by innovating in all we do and striving for the most uplifting, safe and efficient experience for our passengers - all while championing the prosperity of our people, the community we call home, and our aviation partners. Join us on our journey together, as we put the joy back into travel and make Toronto Pearson the chosen place to fly and work.

**What's in it for you**

As a GTAA employee, you’ll have access to amazing benefits, including retirement planning, comprehensive group health benefits, an employee assistance programs (EAP), paid leave, education and training, as well as recognition and rewards programs.

**Position Summary**:
**K**e**y Accountabilities**:

- Maintain a high degree of understanding of the Pearson Standard, and all Ground Operations programs
- Create submission documentation packages to Finance, Airport Operations-Aviation Analysis and Development Department
- Conduct regular and thorough audits and onsite inspections of facilities and operations
- Investigate all submitted enforcement actionable items for damage assessment by other departments
- Prepare, analyze and archive all evidence collected during the auditing process, including a summary of each audit and proposed recommendations for liquidated damages against the Ground Handling Company
- Monitor, track and review all Service Level Standards. Prepare reports for management
- Participate in meetings with internal and external partners, presenting methods to establish effective operating procedures that reduce non-compliance
- Meet and discuss specific cases with Ground Handling Station Managers and/or Departmental Managers, trainers and front line Ground Handling staff in a training session to ensure an understanding of the procedures and restrictions of the Service Level Standards
- Develop and/or analyze regular reports, existing Service Level Standards or recommendations
- Develop and deliver presentations and/or training and other materials for internal and external audiences
- Support internal partners by responding to questions and complaints
- Maintain well-organized, clear and concise formal records of all auditable Service Level Standards
- Attend meetings, public forums and open houses outside of regular working hours as required, to present auditing statistics and answer questions regarding Ground Handling Service Level Standards and auditing procedures or to present findings of audits
- Develop prepare and/or provide input into other comprehensive, in-depth reports, briefing notes, presentations and other document
- Assist in the development, updates and distribution of the Ground Operations Manual (GOM)

**Salary/Band Information**:
**Qualifications**:

- Must have three (3) years’ experience working in airport operations or five (5) years of ground handling experience
- Must have extensive experience in writing reports, presentations, auditing
- Experience working with Ground Handlers, airport community business partners and other industry agencies, preferred
- Understanding of an airport operating environment would be an asset
- Extensive understanding of Ground Handling Operations and Aviation Safety
- Able to obtain and retain a Transportation Security Clearance
- Minimum valid “G” class Driver’s License
- Able to obtain and retain a valid ‘DA’ AVOP within 30 days
- A clean AVOP record with no active infraction points

**Knowledge, Skills and Abilities**:

- Knowledge of Pearson International Airport topography and layout of the aprons, taxiways and runways; bagrooms, baggage systems and facilities used by Ground Handlers
- Knowledge of aircraft, airline, Ground Handler and airport operating procedures and emergency procedures
- Knowledge of auditing software APPS
- Knowledge of SMS quality management principles and project management processes and administration
- Ability to collaborate with all partners, senior leaders and agencies, with the ability to influence and agree despite conflicting priorities
- Strong verbal and written communication skills
- Ability to produce well-written, detailed, succinct, accurate and concise reports
- Ability to develop and present technical information in plain language to internal, external and community partners
- Strong MS Office skills (Word, Excel, Visio and Powerpoint)
- Maintaining knowledge of relevant Acts, Regulations, Standards, Recommended Practices and Procedures related to airports, aircraft and aircraft ground handling equipment, Pearson Standard, GOM, I-GOM, AHM and IATA regulations, and the types of aircraft and ground support equipment
- Knowledge of the relationships and interactions of GTAA

  • Auditor, System Quality Assurance

    3 weeks ago

    Toronto, Canada Porter Airlines Inc. Full time

    Job Summary: Reporting to the Manager, System Quality Assurance, this position supports the continuous improvement of safety at Porter Airlines by performing functions related to the Safety Management System and Company Audit Program. Duties & Responsibilities: Specific responsibilities include but are not limited to: - Conduct System Quality Assurance...

  • Auditor, Quality Assurance and Compliance

    2 weeks ago

    Toronto, Canada NAV CANADA Full time

    Job Posting Title: Auditor, Quality Assurance and ComplianceJob Category: Safety & Quality AssuranceLanguage Requirements: Bilingual / Bilingue English and French are required / Le français et l'anglais sont requis.Flexible Work Agreement Type: Remote / Travail à distancePosting End Date: 2025-02-02Job Grade: L1 Zone BPay Range: Commensurate with...

  • Quality Assurance Auditor

    4 weeks ago

    Toronto, Canada Flair Airlines Ltd. Full time

    **Want to be part of a team that's changing the way Canada travels?** As Canada’s largest independent ultra-low-cost airline, that’s exactly what we’re doing at Flair Airlines. By consistently offering airfares that are a fraction of the ticket prices of “those other airlines”, we are making air travel an affordable option for millions of...

  • Manager, Quality Assurance Airports

    2 weeks ago

    Toronto, Canada Air Canada Full time

    **Description** **Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.** Reporting to the Senior Manager, Corporate Safety Assurance and Compliance - Airport, the Manager,...

  • Quality Assurance Analyst

    4 weeks ago

    Toronto, Canada CAD Industries Ferroviaires Ltée Full time

    **Company Summary**: Cad Railway Industries Ltd. (CADRI) was founded in 1968 headquartered in Montreal. We take pride on being North America’s leader of full-service solutions in the freight, passenger and commuter rail industries in Canada, the United States and offshore. CADRI has other facilities in Calgary, Lethbridge (under the Caltrax banner) and has...

  • Airport Ground Handling Executive

    3 days ago

    Old Toronto, Canada Menzies Aviation Full time

    Job SummaryMenzies Aviation is looking for an exceptional leader to oversee our ground handling operations at airports. The ideal candidate will have a strong background in management, finance, and customer service, with experience in ground handling or related fields.Key Accountabilities:Manage the overall performance of the station, ensuring efficient and...

  • Quality Assurance Auditor

    4 weeks ago

    Toronto, Canada Think Research Full time

    **The Company** BioPharma Services Inc. is a subsidiary of Think Research. BioPharma Services was founded by two surgeons dedicated to advancing medical science to improve the life and spirit of their patients. With this same dedication and vision in mind, these physicians brought life to BioPharma. Through each success, and even some failures, the...

  • Quality Assurance Auditor

    3 weeks ago

    Toronto, Canada Porter Airlines Inc. Full time

    Job Summary: Reporting to the Manager, Standards and Quality Assurance, this role is pivotal in maintaining safety, efficiency, and quality standards across all aspects of airport operations. By conducting thorough audits, ensuring regulatory compliance, and implementing continuous improvement initiatives, the Quality Assurance Auditor plays a crucial role...

  • Ground Handling Business Unit Leader

    3 days ago

    Old Toronto, Canada Menzies Aviation Full time

    Role OverviewMenzies Aviation is looking for an experienced leader to manage our ground handling operations at airports. The ideal candidate will have a strong background in management, finance, and customer service, with experience in ground handling or related fields.Key Responsibilities:Oversee the delivery of our ground handling services, ensuring the...

  • Quality Auditor

    4 weeks ago

    Toronto, Canada Fresenius Kabi Canada Full time

    If you are looking to work for a growing, global corporation that is focused on making meaningful improvements in the safety, affordability, and availability of the care medical professionals provide to their patients, then you should consider Fresenius Kabi. We are an employer that works to build great leaders, teams and businesses. We know our employees...

  • Corporate Quality Auditor

    3 weeks ago

    Toronto, Canada Mondelēz International Full time

    **Job Description**: **Are You Ready to Make It Happen at Mondelēz International?** **Join our Mission to Lead the Future of Snacking. Make It With Pride.** **How you will contribute** You will be the point of contact for multiple internal and external locations on quality related topics, ensuring products meet design, food safety and quality policy...

  • Assurance Auditor

    3 weeks ago

    Toronto, Canada Adams & Miles LLP Full time

    Assurance Auditor Condominium Group We are a dynamic and growing accounting firm dedicated to providing high-quality services to a diverse clientele. Our team is committed to upholding professional standards and delivering exceptional client service. We offer a supportive, collaborative environment with opportunities for professional growth. Position...

  • Auditor, Flight Operations Quality Assurance

    6 days ago

    Toronto, Canada Porter Airlines Inc. Full time

    Job Summary: Reporting to the Manager, Flight Operations Quality Assurance, this position supports the continuous improvement of aviation safety at Porter Airlines through focus on the auditing and evaluation of the flight operations management system and operational functions. Duties & Responsibilities: Specific responsibilities include but are not...

  • Manager, Quality Assurance

    2 weeks ago

    Toronto, Canada Alimentiv Full time

    **Job Title**: Manager, Quality Assurance **Job Location**: Toronto, ON **Job Salary**: $82,000 - $137,000 **Job Reports to**: Director, Quality Assurance **Department**: Quality Assurance **Job Summary**: A leadership role with Quality Assurance responsible for the delivery of Alimentiv’s global quality assurance services, overseeing, collaborating...

  • Quality Assurance Auditor, Airport Operations

    2 weeks ago

    Toronto, Canada Porter Airlines Inc. Full time

    Reporting to the Supervisor, Standards and Quality Assurance, this position is responsible for supporting the development and execution of Airport Quality Assurance and Airport Process Improvement plans. This will involve evaluating, planning and executing quality assurance audits on airports processes and procedures; working with multiple departments to...

  • Performance & Quality/auditor (Bilingual)

    3 weeks ago

    Toronto, Canada Lifemark Health Group Full time

    **Performance & Quality Specialist/Auditor (Bilingual)** **Status**:Permanent Full-time **Location**: Remote; Work from Home, Canada **Who We’re Looking For** **Performance & Quality Specialist/Auditor (Bilingual)** Like Lifemark, you believe in the power of work to transform lives. As the **Performance & Quality Specialist/Auditor**, you’re part of...

  • Quality Management Officer

    5 days ago

    Toronto, Canada LCBO Full time

    Location Address: 100 Queens Quay East, 9th Floor, Toronto Number of Openings: 1 Pay $61,608.00 - $104,956.00 Job Posting Description: This is an On-Site role #LI-Onsite Quality Management Officer Are you a driven leader of a quality management system who can advance laboratory testing and quality assurance services? Reporting to Senior Director,...

  • Project Quality Manager

    6 days ago

    Toronto, Canada Arup Full time

    We are seeking to fill a **Project Quality Manager / Quality Assurance Discipline Leader** role to support Arup’s major infrastructure projects in Toronto, Montreal, and Ottawa, and to develop a long-term capability within the Americas region to support similar, present and future projects within the Arup Americas region (Canada and USA). This is a...

  • Officer, Safety and Security Quality Assurance

    4 weeks ago

    Toronto, Canada Greater Toronto Airports Authority Full time

    The Greater Toronto Airports Authority (GTAA) is a unique and dynamic place to work. Approximately 1,400 GTAA employees work non-stop with our partners and agencies to deliver a safe and welcoming airport experience at Canada’s leading global hub airport, Toronto Pearson. The impacts of the pandemic have been significant to our industry, yet we remain...

  • Quality - Qc Auditor - Shift C

    4 weeks ago

    Toronto, Canada Polytainers, Inc. Full time

    **Job Title**: QC Auditor **Department**: Quality **Shift**: Continental Shift C (7:30pm - 7:30am) **Supervisor**: Supervisor, Quality Assurance ***: Reporting to the Quality Supervisor, the Quality Auditor is responsible for performing inspection and test activities and for ensuring that products and materials produced in the Molding and Printing...