Customer Success Coordinator

7 months ago

Gatineau, Canada Smile Innovations Group Full time

**ABOUT MILIDENT**

Opened in June 1995, Milident Inc specializes in the creation of complex cases, implant-supported crown and bridge, fixed and removable dentures as well as orthodontic appliances. Always at the forefront of technology, Milident Inc. continues to offer its products and services tailored to the specific needs of its clientele. Through its internal research and development program, Milident Inc. is continually exploring new technological advances in manufacturing its high-precision dental prothesis.

**Description**:
**General Responsibilities**:

- Providing excellent customer service
- Forwarding and connecting incoming calls
- Case preparation
- Case progress tracking and coordination
- Receives and enters cases in Labnet system
- Invoicing
- Scheduling patient appointments
- Coordinate delivery of cases

**Qualifications**:

- **Bilingual - French and English**:

- Dental background highly desirable
- 2 years’ experience in logistics role in a fast-paced environment
- High attention to detail and accuracy
- Customer experience focused approach to problem solving
- Strong communication skills
- Excellent time management skills; acts skillfully with a sense of urgency
- Experience working with Microsoft Office Suite of Products
- ERP software experience and knowledge
- Aptitude for learning technical information
- **Assistante Administrative**

**À PROPOS DE NOUS**

Fondée en juin 1995, nous nous spécialisons dans la création de cas complexes, de prothèses dentaires fixes et amovibles ainsi que d’appareils orthodontiques. Toujours à l’avant-garde de la technologie, nous continuons d’offrir des produits et services adaptés aux besoins particuliers de notre clientèle. Par l’entremise de nos programmes interne de recherche et développement, nous explorons continuellement les nouvelles avancées technologiques dans la fabrication de prothèse dentaire de haute précision.

**Description**:
L'assistant administratif est responsable de l’enregistrement des commandes de cas dans le système ERP (Labnet) avec un haut niveau de précision. Gère et planifie la production de cas en veillant à ce que les calendriers et les échéanciers soient respectés. Toutes les tâches liées à l'expédition et à la réception. Établi et gère les relations avec les clients; offre une excellente expérience a la clientèle par téléphone, en personne et par courrier électronique. Assure la liaison avec le superviseur des services de laboratoire pour d'autres tâches de bureau liées à la chaîne d'approvisionnement et aux opérations, y compris, mais sans s'y limiter, le traitement des factures.

**Responsabilités Principales**:

- Offre un excellent service à la clientèle
- Répond aux appels et aux courriels des clients
- Renvoi et connexion des appels entrants
- Gère les cueillettes et les livraisons des cas de laboratoire
- Vérifie les cas de laboratoire avant l’emballage
- Emballe et déballe les cas de laboratoire
- Enregistre les cas de laboratoire dans le système LabNet
- Effectue la facturation
- Gère les rendez-vous pour choix de couleur

**Qualifications**:

- Bilinguisme - Français Anglais
- Expérience dentaire hautement souhaitable
- 2 ans d'expérience dans un rôle de logistique
- Porte une attention particulière aux détails et à la précision dans son travail
- Une approche client et un service à la clientèle irréprochable
- Excellentes compétences en communication verbale et écrite
- Excellente compétence en gestion du temps; agit habilement avec un sentiment d'urgence
- Compétences avancées en Microsoft Office
- Expérience et connaissance des logiciels ERP
- Aptitude à apprendre des informations techniques

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