Commercial Operations Manager

3 weeks ago

Cambridge, Canada Virbac Full time

Experiencing together a unique human adventure
- Animal health is key to the health of the planet. Working at Virbac means taking part in a unique human adventure in which the engagement of each individual contributes to its evolution. Encouraging internal mobility between positions and countries, offering individual development plans and building a partnership based on trust between managers and employees are as many perspectives of motivation for our teams. We also offer them a work environment conducive to exploring new territories and balancing their professional and personal lives. Finally, fostering their engagement to animal health also means listening to them and helping them to acquire new skills, preparing them for the challenges of tomorrow and encouraging them to contribute to an ever more responsible approach to our business.
- Area of accountability no.1: Sales goal/bonus management (SIP), CRM Management

(Salesforce) and Corporate Account Financial Data
- Work with GM and US Commercial Operations Manager to generate and track sales goals for

Canada
- Realign territories based on postal codes when necessary using Maps on Salesforce
- Determine data requirements for SIP Plan and Quarterly Payout. Calculate and administer Sales

Bonus program
- Obtain approvals from finance/ELT and coordinate with HR for payroll
- Manage CRM System (Salesforce) Quarterly Steering Committee for improvements
- LEad and implement changes in the CRM tool
- Data integrity management
- Corporate Accounts - work with finance to manage Monthly Payouts
- Work with Sales Management to determine Corporate accounts opportunities and strategies
- Work with regional sales managers to implement strategies and tactics

Expected results: Ensure accurate and timely sales reports and Sales Incentive Plan

Management. Be the leading authority on CRM system and ensure data integrity

Area of accountability no.2: Manage Master Pricing List, Distributor and Corporate

Account updates and Approval Routing Forms
- Work with GM to implement new price list
- Create ARF’s for price change, Marketing and Sales promotions or programs
- Provide post program financial analysis

Expected results: Manage pricing changes, distribution and corporate account updates and ARP

Process

Area of accountability no.3: Commercial Operations Credit and Return Policy
- Process distributors return approvals, credits and communications
- Manage trade offers
- Manage Virbac Canada Return’s policy
- Work with US Commercial Operations to ensure all credits to Distribution are managed effectively

Expected results: Manage Operations of Credits and Returns Policy

Area of accountability no.4: Commercial Strategy Implementation
- Contributes with Region Sales Manager (s) and Marketing Managers to implement marketing

strategies for each product portfolio
- In agreement with the marketing department and Region Sales Manager (s) to deploy and measure

the ROI of marketing and sales strategies

Expected results: Implementation of effective local sales and marketing strategies that increase

sales and profit contribution within the region

Area of accountability no.5: Corporate Account Responsibility
- Works with Region Sales Manager (s) to ensure Virbac products are listed in the Corporate clinics
- Works with GM to analyze an create contracts with Corporate Accounts (HeadQuarters)
- Performing monthly Corporate Account sales analysis to identify opportunities and challenges

Expected results: Assists with corporate accounts at HeadQuarters to ensure Virbac’s

profitability. Assist with enhancing our presence and partnership within the Corporate Account

Education & Experience:

- Bachelor’s Degree or Business/Marketing diploma preferred
- Previous sales experience with accolades and proven success
- Animal Health Industry strongly preferred
- Database management or sales support function experience strongly preferred
- English and French languages preferred
- Work hours may include evenings, weekends and holidays

Virbac provides numerous career opportunities, thanks to the diversity of its jobs and their international dimension.

Joining Virbac means joining dynamic teams ambitious for success.

Add Your Talent to Ours

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