Datacenter Business Operations Program Manager

7 months ago

Toronto, Canada Microsoft Full time

As a Microsoft Datacenter Business Operations Program Manager, you will support the field operations leadership team to operationalize all strategic initiatives consistently at campus level, ensure financial planning and performance reviews in accordance with rhythm of the business calendars and manage scheduling conflicts with stakeholders.

Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I DCPM, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I is focused on the personal and professional development for all employees and offers trainings and growth opportunities including Career Rotation Programs, Diversity & Inclusion trainings and events, and professional certifications.

With environmental sustainability and optimization at the forefront of our datacenter design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

**Responsibilities**:

- Be accountable to provide program governance, leadership, and direction for all projects at the campus level to ensure projects are planned and executed on budget and schedule.
- Support the DCPM's (Datacenter Project Managers) with project estimation, budget management, Return on Investment (ROI) calculations, formulate project delivery strategies while establishing milestones and schedules.
- Maintain and report project status, monitor progress, and act as an escalation point ensuring achievement of intended outcomes.
- Support the Campus Director with Field Employee communications including town halls, organizing listening sessions, and local campus level communications.
- Liaise with the Data Center Operational Efficiencies team to ensure campus level financial planning and performance reviews are conducted in accordance to the rhythm of business fiscal calendars and objectives.
- Support the field operations leadership teams to operationalize all strategic initiatives consistently and effectively at the campus level.
- Identify and manage scheduling conflicts working with stakeholders to negotiate implementation dates and schedules across Information Technology (IT), Critical Environment (CE), and Facilities teams.
- In alignment with management priorities, hold self-accountable for the end-to-end service quality, completeness, and resulting customer experience (including but not limited to availability, safety, security, customer service). Support escalation of issues to appropriate owner.
- Embody our culture and values.

**Qualifications**:
**Required Qualifications**:

- High School Diploma or equivalent AND 1+ year(s) industry experience
- OR 2+ years industry experience and college course work.
- 1+ year(s) experience working with change management processes

**Other Requirements**:
This role requires the ability to meet Microsoft, customer, and/or government security screening requirements. These requirements include, but are not limited to the following specialized security screenings:

- Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
- Verification of identity, background, education, professional credentials, personal and professional references, credit check, and criminal background check.
- Reliability Status screening may also require a security questionnaire and security interview. Useful links:

- Reliability status request process
- Out-of-country verifications

To obtain the requisite clearance within required timelines, applicants must have a stable residency history. Microsoft will work with individuals on a case-by-case basis to determine if the requisite clearance can be obtained within required timelines. Please note that the clearance process is governed by the respective authorized department or agency of the Government of Canada.

**Preferred Qualifications***:

- 2+ years experience in Critical Environment infrastructures (e.g., UPS, Generator, AHU)
- OR working in physical IT infrastructures (e.g., Servers, SANs, Networking, Capacity, DC Rack/Enclosures, structured cabling). Technical College degree in Computer Science, Math, Telecommunications, Electrical/Mechanical Engineering
- OR related field. Applicable certifications: ASICS/Inventory Control, CompTIA, Microsoft, Network Certifications, PMP, ITIL, CDCP.

Data Center Operations

  • Datacenter Security Operations Manager

    4 weeks ago

    Toronto, Ontario, Canada Securitas Inc. Full time

    At Securitas Inc., we're seeking a skilled Datacenter Security Operations Manager to join our team. As a key member of our security operations team, you will be responsible for providing top-notch security oversight to our client datacenters.About the JobThis role involves monitoring physical security operations at our datacenters, ensuring that all access...

  • Datacenter Technician Ii

    3 weeks ago

    Toronto, Canada Microsoft Full time

    As a Microsoft Datacenter Technician II (DCT II), you will stage, set up and perform hardware deployments. In addition, you will also perform troubleshooting and diagnostics on equipment, as well as perform hardware decommissions for simple changes and refreshes following Standard Operating Procedures. This opportunity will allow you to deepen your...

  • Datacenter Technician Ii

    2 months ago

    Toronto, Canada Microsoft Full time

    As a Microsoft Datacenter Technician II (DCT II), you will stage, set up and perform hardware deployments. In addition, you will also perform troubleshooting and diagnostics on equipment, as well as perform hardware decommissions for simple changes and refreshes following Standard Operating Procedures. This opportunity will allow you to deepen your...

  • Go to Market Datacenter Lead

    4 months ago

    Toronto, Canada Microsoft Full time

    Are you able to translate cloud services and objectives into clear, discrete and executable plans for your market? Do you love working with disparate data across engineering, sales, and marketing disciplines? Do you love to work across multiple stakeholders to ensure that we collaborate and deliver the best customer and partner experiences possible within...

  • Datacenter Security Operations Supervisor

    4 weeks ago

    Toronto, Ontario, Canada Securitas Inc. Full time

    We are seeking a highly skilled Datacenter Security Operations Supervisor to join our team at Securitas Inc. in Vaughan, ON.About the RoleThe successful candidate will be responsible for overseeing security operations at the datacenter, ensuring the safety and security of personnel, assets, and facilities.Key Responsibilities:Monitor and manage physical...

  • Datacenter Permitting Strategist

    3 weeks ago

    Toronto, Canada ERM Full time

    Datacenter Permitting StrategistEstimated Salary: $120,000 - $180,000 per yearAbout the RoleWe are seeking a highly skilled Datacenter Permitting Strategist to join our team at ERM in Toronto, Canada. As a key member of our land use and permitting team, you will play a critical role in supporting datacenter development and construction throughout the...

  • Principal Program Manager

    7 months ago

    Toronto, Canada Microsoft Full time

    In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day and we need you as the Principal Program Manager - Communications supporting Datacenter Operations Americas. Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud...

  • Security Supervisor for Datacenter Operations

    4 weeks ago

    Toronto, Ontario, Canada Securitas Inc. Full time

    About the RoleWe are seeking a highly skilled Security Supervisor to join our team at Securitas Inc. in Richmond Hill, ON or North York, ON.This is a fantastic opportunity for someone who is passionate about security and wants to make a real difference in ensuring the safety of people and assets.Job SummaryThe successful candidate will be responsible for...

  • Datacenter Project Manager, Build

    1 month ago

    Toronto, Canada Microsoft Full time

    Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a Datacenter Project Manager, Build & Construction, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. As...

  • Program Director

    4 months ago

    Toronto, Canada Compest Solutions Inc Full time

    **Job Title**: - Program Director **Location**: Onsite Toronto **Position Type-Regular** Full-Time Salary Exp - 16+ YEARS **Please reply** with your **expected Salary Range** **Certifications desired**:PMI - PgMP; OGC - Managing Successful Programs (MSP)/PRINCE2 **Desirable 20+ years, Min experience of 5 years as Infra/Cloud Program...

  • Datacenter Security Officer

    4 weeks ago

    Toronto, Ontario, Canada Securitas Inc. Full time

    About the RoleWe are seeking a highly skilled Datacenter Security Officer to join our team at Securitas Inc. As a Datacenter Security Officer, you will play a critical role in maintaining the security and safety of people and property within our data centers.Job SummaryThe primary function of this role is to ensure that only authorized equipment enters or...

  • Pgmp Certified

    3 months ago

    Toronto, Canada Compest Solutions Inc Full time

    **Job Title**: - Program Director **Location**: Onsite Toronto **Position Type-Regular** Full-Time Salary Exp - 16+ YEARS **Please reply** with your **expected Salary Range** **Certifications desired**:PMI - PgMP; OGC - Managing Successful Programs (MSP)/PRINCE2 **Desirable 20+ years, Min experience of 5 years as Infra/Cloud Program...

  • Data Center Manager

    6 months ago

    Toronto, Canada OVHcloud Full time

    Permanent contract- Industry- Toronto, ON, CA, N3E 1A6**YOUR JOB**: Data Center Manager M/F/X **Within your #OneTeam** - Located in our Cambridge datacenter, you will be responsible for designing and delivering server resources and infrastructures, innovating and industrializing best practices. - You will ensure the continuity of the datacenter’s...

  • Datacenter Technician I

    7 months ago

    Greater Toronto Area, Canada Microsoft Full time

    As a Microsoft Datacenter Technician I (DCT), you will develop an understanding of standard processes and procedures for preparing, installing, performing diagnostics, troubleshooting, replacing, and/or decommissioning equipment under the guidance of more experienced Data Center colleagues. This opportunity will allow you to develop an understanding of our...

  • Program Manager Business Operations

    3 weeks ago

    Toronto, Canada City of Toronto Full time

    **Job ID**: 51352 **Job Category**:Policy, Planning & Research **Division & Section**:Social Development, Finance & Admin, HSI Project Office **Work Location**:Union Station **Job Type & Duration**: 1 Permanent vacancy **Salary**:$112,280.00 - $149,247.00 **Shift Information**: Monday to Friday, 35 hours per week **Affiliation**: Non-Union Qualified...

  • Datacenter (Dc) Technician I

    6 months ago

    Toronto, Canada Microsoft Full time

    As a Microsoft Datacenter (DC) Technician I (DCT), you will develop an understanding of standard processes and procedures for preparing, installing, performing diagnostics, troubleshooting, replacing, and/or decommissioning equipment under the guidance of more experienced Data Center colleagues. This opportunity will allow you to develop an understanding of...

  • Business Program Manager

    6 months ago

    Toronto, Canada Microsoft Full time

    With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also...

  • Campus Security Manager

    4 months ago

    Toronto, Canada Securitas Canada Ltd. Full time

    The Campus Security Manager (CSM) leads a team of site security personnel, including site managers, field trainers, and security guards and is accountable for delivery of physical security related services at one or more assigned datacenters in a geographic area. The CSM is responsible for the leadership development of the people that report to them, while...

  • Campus Security Manager

    4 months ago

    Toronto, Canada Securitas Inc. Full time

    The Campus Security Manager (CSM) leads a team of site security personnel, including site managers, field trainers, and security guards and is accountable for delivery of physical security related services at one or more assigned datacenters in a geographic area. The CSM is responsible for the leadership development of the people that report to them, while...

  • Business Development Manager

    5 hours ago

    Toronto, Canada CDW Full time

    **Who we are**: CDW is a leading technology solutions provider to business, government, education and healthcare organizations in Canada, the United States, and the United Kingdom. Our fingerprints can be found on technology in workplaces of more than 250,000 companies; from fresh-faced startups to international conglomerates. With the breadth of products...