Infrastructure Technology Delivery Lead

2 weeks ago

Toronto, Canada University of Toronto Full time

**Date Posted**:02/10/2023
**Req ID**: 29661
**Faculty/Division**: Faculty of Arts & Science
**Department**: Information and Instructional Technology
**Campus**: St. George (Downtown Toronto)
**Position Number**: 00051310

**Description**:
**About us**:
The Faculty of Arts & Science is the heart of Canada’s leading university and one of the most comprehensive and diverse academic divisions in the world. The strength of Arts & Science derives from our combined teaching and research excellence in the humanities, sciences and social sciences across 29 departments, seven colleges and 46 interdisciplinary centres, institutes and programs.

We can only realize our mission with the dedication and excellence of engaged staff and faculty. The diversity of opportunities and perspectives within the Faculty reflect the local and global landscape and the need for curiosity, innovative thinking and collaboration. At Arts & Science, we take pride in our legacy of innovation and discovery that has changed the way we think about the world.

The Faculty’s Divisional IT team, Information and Instructional Technology (IIT) is a crucial source of support for teaching, research, and administrative operations. Core functions include Infrastructure-Server/Networking & Data Centre, Client Services Teaching Technology and End User Support, Product & Delivery Services and Applications & Development. We are a high volume, service focused team, supporting the day-to-day IT needs and operations for numerous Faculty units and work collaboratively with local, departmental IT teams as well as institutional IT partners to deliver technology initiatives which have included Office 365 services, SharePoint, Multi Factor Authentication, Learning Management Engine and VoIP.

**Your opportunity**:
As part of their responsibilities, the Lead is also responsible for guiding and architecting public and private cloud and other infrastructure and end user technology solutions developing necessary artifacts, business cases, reports and proposals and executing peer reviews for infrastructure projects. The role will lead by example to ensure the IIT Infrastructure team is highly effective, collaborative, fully trained and guided to an exemplary operational state with the right toolsets and guidelines. Ongoing cross training, peer reviews and knowledge sharing will ensure the team is able to provide continuous support at all times.

This role is currently eligible for a hybrid work arrangement, pursuant to University policies and guidelines, including but not limited to the University of Toronto’s Alternative Work Arrangements Guideline.

**Your responsibilities will include**:

- Design, build, deploy, maintain, document and support new operating systems and subsystems
- Design, plan, document and implement the expansion and enhancement of IT networks
- Develop and update architectural framework for highly complex and confidential university-wide IT systems
- Review infrastructure project intakes (research, teaching, web hosting services etc.) and provide consultation, written proposals and IT solutions that meet the needs of the faculty, researchers and staff
- Prepare detailed technical specification documents highlighting system architecture, data flows, security protocols and access controls and execute risk assessments
- Execute ongoing, structured cross training, peer reviews and knowledge sharing amongst leaders and team members
- Develop, plan, test and document Disaster Recovery solutions to ensure the integrity of technical services
- Steward and support all aspects of Data Centre support and solutions

**Essential Qualifications**:

- Bachelor's degree in Computer Sciences or an acceptable equivalent combination of education and experience.
- Minimum five (5) years of recent and related experience working in a complex, heterogeneous computing environment, as well as three (3) years of experience providing leadership to technical staff on systems, networks, and IT infrastructure related issues.
- Proven experience with complex, diverse, structured research computing intake and support in an academic environment is considered a strong asset.
- Proven experience in Data Centre intake, management and operations.
- Expert experience with Active Directory architecture for multi-unit environments partnered with end user technology delivery experience.
- Hands-on experience solutioning and implementing High Availability Galera cluster and database performance tuning.
- In-depth experience solutioning and implementing cluster and load balancing HA infrastructure.
- Experience implementing Ansible Playbooks and Automation.
- Demonstrated experience with incident response and expert remediation.
- Excellent analytical, organizational, and problem-solving skills.
- Excellent customer service skills and strong commitment to high quality service.
- Strong team leadership skills with the ability to direct, mentor and monitor team.
- Time management, pr

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