Medical Receptionist

2 weeks ago

Burlington, Canada KMH Cardiology Centres Inc. Full time

**The Organization**:
We are a provider of high quality healthcare with 10 clinics in the GTA and South Western Ontario region. We are committed to providing diagnostic care and imaging that will assist in the early detection of disease, plan patient management and effectively monitor treatment. We support thousands of referring physicians and hospital programs including an exclusive partnership with Sunnybrook Hospital as the Rapid Cardiology Clinic and Heart Failure outpatient center.

Our areas of expertise include Nuclear Cardiology, Cardiology Consults and Diagnostics, MRI, PET and specialist services.

Our Mission: To set new standards in the delivery of comprehensive, efficient and cost effective health care services with a commitment to high quality patient care.

We can offer you a great environment with an outstanding team and the opportunity for learning and growth.

**The Role**:
Are you a patient focused professional with excellent communication skills and healthcare experience?

KMH Cardiology Centres Inc. is growing and we are recruiting for a full-time Medical Receptionist role for our busy practise in **Burlington.**

**The Accountabilities**:
The goal of this position is to provide an outstanding service experience to patients at our labs. The key accountabilities of the role include:

- Act as a first point of contact for patients during their in-clinic experience
- Greet patients and visitors as they arrive
- Meet and achieve KPI’s and performance goals
- Optimize clinic capacity
- Ensure tasks including New bookings, Rescheduling, Cancellation, Arrivals and Upload Reports are completed in a timely manner within pre-defined KPI’s for team
- Utilize Tableau daily to facilitate KPI attainment
- Manage patient check-ins, enquiries and phone calls
- Ensure maximum client satisfaction through a high quality service approach
- Accurately register patients by obtaining complete demographics, insurance information and consent.
- Schedule and confirm patient appointments and follow ups
- Facilitate patient flow by communicating patients' arrival
- Respond to patient inquiries in a courteous and empathetic manner
- Maintain attention to detail for all medical records. Scan documents into patient charts
- Maintain accurate patient records and ensure all required forms and documentation are completed per check in protocols
- Protect patients' rights by maintaining confidentiality of personal and financial information
- Maintain a clean and organized reception area
- Build rapport with patients by responding to inquiries and communicate next steps to patient
- Collaborate with internal teams to provide and gather information, enabling patient requirements to be dealt with efficiently
- Meet and achieve performance based targets and KPI’s for the team
- Complete MRI bookings administration tasks including confirmations, chart checks and phone calls

**Required skills and experience**:

- Medical office experience
- Cardiology practice experience is an asset
- Demonstrated high quality, compassionate, customer centred experience
- Proven ability to work proficiently and independently in a busy fast paced environment
- Ability to establish priorities and achieve objectives with mínimal supervision
- Excellent verbal and written communication skills
- Superior telephone etiquette
- Strong understanding of medical terminology
- Proficiency in technology including MS Office
- EMR systems experience
- Excellent time management and organizational skills
- Ability to deal with sensitive information with a high degree of privacy and diplomacy
- Team orientation
- The ability to provide coverage at at a 2nd KMH clinic is an asset

We are a progressive organization with a team passionate about healthcare. Our team is comprised of clinical, clinical support and business roles with an entrepreneurial approach.

The Reception team takes pride in our patient focused environment and works very closely with other service and clinical teams at KMH. This role has extensive face to face patient interaction.

This is a full-time position that is scheduled between **6.45 a.m.2.45 p.m. Monday-Friday.** **Saturday’s** are required x2 shifts per month (**7.15 a.m.4.00 p.m.**)

This role reports to the Team Lead: Reception West and is part of a team of 13 members.

We offer a competitive rate, comprehensive benefits, Work Perks, KMH Fit wellness initiatives and the opportunity for growth.

**Salary**: From $19.00 per hour

Expected hours: 37.5 per week

**Benefits**:

- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- RRSP match
- Vision care
- Wellness program

Schedule:

- Day shift
- Monday to Friday
- Weekends as needed

**Experience**:

- Medical Receptionist: 1 year (required)

Work Location: In person

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