Catering Sales Manager
2 weeks ago
Owned and operated by Century Group, Coast Tsawwassen Inn is a premium, all-suite hotel, offering 90 comfortable and spacious guest rooms, banquet and event spaces, and fitness room. Recently modernized, Coast Tsawwassen Inn is designed to enhance guest stays, upgrade the quality of business meetings, and authentically connect with the Tsawwassen community — truly reflecting our commitment to ‘Refreshingly Local’.
Consistently rated #1 in guest satisfaction and rated one of the finest hotels available within Coast Hotels.
Role Summary
Reporting to the General Manager, this key role is responsible for the selling, detailing, planning and execution of all catered events from start to finish.
Key Accountabilities
1. Collaborates with the Sales Manager to plan and achieve strong meeting, convention, and social event sales.
2. Analyse and estimate the total value of each business opportunity and negotiate each opportunity to achieve optimum revenue for the hotel while ensuring excellent customer service.
3. Consults with guests and has the ability to guide and advise creatively and confidently the planning of different types of meetings and events including off-site catering.
4. Maintains and responds to all enquiries and provides proposals, contracts and billing in a timely manner.
5. Conducts follow up sales and resolves customer concerns.
6. Uses creativity to ensure service is at its best, innovatively searching for new ways to deliver exceptional service & create memorable events. The Catering Manager leads by example, in accordance with the Coast Hotel Standards and is in attendance for all major functions.
7. In conjunction with the Banquet Manager, provides leadership to the Catering team to achieve exceptional customer service.
8. Develop systems to drive effective communication across the department to ensure consistency, and to meet client expectations.
9. Adheres to all Company Policies and Procedures and compliance with health and safety regulations.
10. Collaborates with Chef, Banquet Manager, and Sales Team in planning of menus, tasting, and costing.
11. Professionally represents the hotel in the community and industry events.
Education and Experience
- Diploma or Bachelor degree in Hotel Management an asset; minimum 2 years experience in a hotel catering and sales department with demonstrated leadership experience.
Required Knowledge, Skills & Abilities
- Superior communication skills including the ability to establish rapport and credibility, and effectively influence customer outcomes and resolutions.
- Safe food handling, first aid and service training are assets. Serving It Right and food safe are required.
- Ability to work with others in a fast paced customer-service oriented environment.
- Strong organizational and time management skills.
- Ability to effectively use business software including, Google workspace, Hotels Sales and Catering software and PMS systems.
- Ability to work evenings and weekends as business dictates.
Coast Hotels offers a variety of benefits, including competitive wages & benefits, flexible work schedules, hotel discounts, staff meals, training & development, career advancement opportunities & more
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