Customer Inquiry Rep

1 month ago

Swift Current, Canada Saskatchewan Government Insurance Full time

Do you value integrity and innovation? How about passion and caring? Great Us too, and that's why you'll fit right in. Our intentional culture promotes trust and participation, encouraging you to bring your heart and mind to work every day.

Location: Swift Current (100% in the office)

Work hours: Extended Hours: Monday - Friday (8:00 AM - 6:00 PM); Saturday (9:00 AM - 5:00 PM); on rotation

In-scope

GENERAL ACCOUNTABILITY

The Customer Inquiry Representative is a call centre representative responsible for providing timely responses and technical information, advice, or guidance to customers pertaining to driver and vehicle inquiries relating to Auto Fund services, products, and programs.

KEY ACCOUNTABILITIES
- Note: This section is not intended to be an exhaustive list of duties and responsibilities - other duties and responsibilities may be assigned._- Answers inquiries and provides technical assistance and information relating to the services, products, and programs offered by SGI Auto Fund and/or explains licence issuing procedures, legislation, and regulations to issuers, employees, and/or the public by telephone.- Determines class or permit type, calculates applicable fees and refunds, and corrects motor vehicle licencing products, including, but not limited to, registrations, drivers' licences, permits, and vehicle impoundments.- Provides telephone support for Issuers inquiring about processes for motor vehicle licencing products, including, but not limited to, registrations, licences, permits, vehicle impoundments, and other related documents in accordance with established procedures and schedules, using manuals and automated systems.- Registers vehicles, issues permits and temporary insurance cards, assigns PIC numbers, renews driver licences, and performs other types of Auto Fund transactions for customers over the phone.- Answers routine inquiries and provides information to issuers, the public, and employees relating to corporate programs or initiatives.- Answers inquiries related to The Automobile Accident Insurance Act, The Traffic Safety Act, and other related Acts and their regulations.- Inputs data and/or makes inquiries using computer system(s).- Negotiates repayment of receivables owed by customers to the Auto Fund Division.- Gathers necessary data and information to answer inquiries from internal and/or external persons.- Prepares and/or maintains problem logs using manual and/or automated systems.

High Performance Team & Culture- Supports a culture of leadership and accountability to effectively meet the key accountabilities within the scope of the role.- Displays leadership by committing to a culture of continuous learning/development of self and supports others by actively sharing knowledge, providing guidance, mentoring, training, and supporting developmental opportunities.- Demonstrates that the Health, Safety and Emergency Management Policy is applied in area of responsibility for self and others.TECHNICAL KNOWLEDGE & SKILLS- Advanced knowledge of vehicle and driver’s licence classifications, rating and issuing systems, procedures, documents, and forms.- Advanced knowledge of specific automated systems utilized by the Auto Fund.- Proficient knowledge of all Auto Fund driver and vehicle programs.- Proficient knowledge of The Automobile Accident Insurance Act, The Traffic Safety Act, and other related Acts and their regulations related to the role.- Fundamental knowledge of the functions of the Auto Fund and its business partners.

EDUCATION & CERTIFICATIONS- Two-year diploma from an accredited post-secondary education institution in a relevant field of study, such as Business or Social Sciences, or defined equivalency.

EXPERIENCE- 1 - 2 years’ experience working in an insurance, customer service, call centre, or related role.

Pay Range:$28.86 - $36.42

Posting Close Date:
July 18, 2023

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