Surveillance Supervisor-pet

**Position Summary**

Under the general direction of the Manager, Surveillance, this position is responsible for monitoring the day-to-day activities of Surveillance Officers at the site level as well as monitoring interior and exterior areas of a property by closed circuit television cameras. Ensures adherence to the Company's policies and procedures, motivates and leads by example and supports Great Canadian's learning environment while establishing a safe and welcoming work environment for all team members.

**Key Accountabilities**
- Monitors Surveillance Operators; verifies timesheets; provides input for performance evaluations
- Monitors, documents and reports violations, larg e cash/cash equivalent transactions, excluded and self-excluded guests and unauthorized access
- Maintains logs; prepares daily reports; stores records securely for evidence purposes
- Monitors, documents and reports on the condition of surveillance facilities and equipment; performs preventative maintenance on equipment as required
- Trains new team members
- Communicates effectively with all appropriate operational departments
- Builds strong working relation ships with guests and team members
- Ensures compliance with licensing laws, health and safety and other statutory regulations Manages other incentives as required

**Education and Qualifications**
- High School Diploma
- Post secondary education in criminology or a suitable combination of education and experience an asset
- Minimum 3 years of surveillance or security experience; minimum 1 year of supervisory experience; gaming experien ce preferred
- Excellent verbal, written and organizational skills
- Dependable and reliable with a demonstrated commitment to excellence
- Possess a high level of honesty and integrity
- Adherence to high standards, methods and procedures
- Smart Serve Certification Required
- Ability to successfully obtain a Gaming License
- Ability to exceed internal and external customer expectations through timely, effective and service oriented communication

**Work Environment Considerations**
- Secure back office environment, sitting for long periods of time, watching footage for long periods of time, non-traditional work hours