Call Center Inbound Sales Associate

6 months ago


Halifax, Canada SP Data Digital Full time

**What is the opportunity?**

**What's in it for you?**
- 100% Work From Home Position
- Competitive wage - Base of $17.05 per hour + Bonus
- Full-time position - 40 hours per week
- Company provided equipment
- Opportunity for growth and development - We LOVE to promote from within
- Comprehensive PAID training in our virtual training environment
- Employer sponsored benefits - HEALTH + DENTAL + VISION (We’ve got you covered)

**What will you do?**

As a **Remote Call Center Sales Representative **in Canada, you will interact with existing customers who are at risk of cancelling their services by addressing complaints with a goal of increasing sales and customer satisfaction. You will:

- Answer incoming calls, build rapport, and create a great customer experience by asking probing questions and actively listening to the customer’s request
- Present products and services based on the customers’ needs and handle objections by explaining how the services and products will benefit them
- Develop relationships with customers, using active listening to empathize, provide solutions and partner with customers on a resolution
- Advocate the brand and build customer loyalty, and retain their account
- Manage call flows and provide first-call resolution

Do you have experience working in a customer service sales environment? Are you ambitious, outgoing, and an outstanding communicator? Do you want to work for a company that has a phenomenal culture and a fun working environment? _We want you on our team_

**You’d Be a Great Fit If You Are/Have**:

- A sales-oriented individual with at least 1 year of sales experience and can reach aggressive sales targets
- At least 6 months of customer service experience, in any field
- Call Center experience is considered an asset
- Experience in a retention role is considered an asset
- Open availability to work on a flexible schedule: days, evenings, and weekends to meet customer demand
- Exceptional communicator with both verbal and written skills
- An empathetic person with the ability to relate to various personalities and age groups and foster fast relationships with customers so sales become easy
- Intellectual with a deep understanding of computers and an ability to learn and navigate new software using multiple platforms at a time
- A problem solver, using past experiences and your creative brain to craft solutions that makes sense for our client and the customer
- Confident and self-motivated; can complete multiple tasks at a time with ease

**Important Details**:

- Permanent full-time positions only: Must have open availability to work a variety of shift timings to meet customer demand, this may include evenings and weekends.
- A dedicated and Distraction Free Workspace is necessary
- **Internet Connection MUST be able to be hardwired to the router, No WIFI (Ethernet cable is mandatory)**:

- Internet Connection 15Mbps Download/6Mbps Upload
- Headset with microphone (USB) and webcam (for training)

**SP Data Digital is an Equal Opportunity Employer**: We believe that diversity is integral to our success, and do not discriminate based on race, color, religion, age, or any other basis protected by law.


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