Assistant, Undergraduate Program

1 month ago

Montréal, Canada Concordia University Full time

**Position Number**: 50000452 / P2713B
**Department**: Applied Human Sciences
**Grade**: PE236-8
**Campus**: Loyola (NDG)

**Salary**: $30.84 - $36.70 per hour
**Union/Association/HR Policy**: CUSSU

**Posting deadline**: February 6, 2023

Recognized as Canada’s top university under the age of 50, and one of Montreal’s top Employers, Concordia University is the place to be if you are looking to grow, contribute and innovate in a dynamic and multicultural environment.

Be part of a community that addresses society’s big challenges, supports your personal and professional growth, and makes a real impact in building a more sustainable world.

As a member of our community, you will have access to comprehensive benefits, a defined pension plan and numerous on site well-being facilities such as a state of the art gym and health clinic as well as a variety of educational and cultural opportunities.

**SCOPE**
Reporting to the Department Administrator, the incumbent provides administrative assistance to the daily operation of the undergraduate programs and to the department by responding to inquiries from current and potential students and faculty members regarding Applied Human Sciences (AHSC) undergraduate programs as well as university-wide policies and procedures.

**PRIMARY RESPONSIBILITIES**
- Provide support to the Undergraduate Programs Coordinator regarding the academic advising process, new student orientations, registration problems and other student-related program issues.
- Screen inquiries, answer questions regarding policies and procedures, troubleshoot and research problems, and recommend solutions; maintain contact with Enrolment Services and FAS Student Academic Services.
- Act as the department coordinator regarding policies and procedures for final grade submissions and notations. Advise faculty of correct notations and interpret policies.
- Inform the administrator when issues arise regarding upcoming deadlines. Liaise with faculty members for final examinations and ensure that all requirements are met in accordance with the university exams office.
- Receive all student re-evaluation requests, assemble documentation and provide to the administrator. Act as a resource for academic procedures, deadlines and forms and inform faculty.
- Provide support to the administration of the department: general inquiries; informing current and new faculty of policies and procedures; records management; work orders, key requests, room bookings; general office duties. Act as a resource for new staff.
- Assist with the coordination and assembling of documentation for recruitment, open house and new student orientation events.
- Enter curriculum changes in the CCMS on-line system. Work with the administrator for problem-solving and liaise with department UG curriculum committee and university curriculum administrators as necessary.
- Provide statistics on admissions, registrations and retention to Department Administrator. Maintain student and student-related files.
- Perform other duties in support of the unit as assigned by the Department Administrator.

**REQUIREMENTS**
- Attestation of Collegial Studies and two to four years of customer service experience with students in an academic department.
- Good knowledge (Level 4) of spoken and written English in order to communicate effectively with students, staff and faculty; basic knowledge (Level 3) of spoken French to respond to general inquiries.
- Good knowledge (Intermediate level) of Word and of Excel (to create and update documents and spreadsheets); working knowledge of SIS.
- Excellent interpersonal and communication skills with the ability to deal firmly but politely with students and other concerned parties.
- Ability to multitask and work under pressure with frequent interruptions.
- Keen attention to details.
- Sensitivity to students’ concerns.
- Aptitude to work in a service-oriented environment as both a member of a team and independently.

Concordia University is an English-language institution of higher learning at which the primary language of instruction and research is English. Since this position supports academic and administrative functions of the university, proficiency in English and French, as indicated, is required.

**Territorial Acknowledgement**
Concordia University is located on unceded Indigenous lands. The Kanien’kehá:ka Nation is recognized as the custodians of the lands and waters on which we gather today. Tiohtià:ke/Montreal is historically known as a gathering place for many First Nations. Today, it is home to a diverse population of Indigenous and other peoples. We respect the continued connections with the past, present and future in our ongoing relationships with Indigenous and other peoples within the Montreal community.

**Employment Equity**

**Accessibility**

**Immigration Status

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