Funeral Assistant

3 weeks ago

Toronto, Canada Park Lawn LP Full time

**Why Work for Park Lawn?**

**_ Service_**
- At every level, our dedicated team members display a strong work ethic and commitment to our core values, respect for the family, the profession, and the individual.
- Work with leading experts in the funeral and cemetery profession.

**_ Benefits_**
- Employee Discounts on services, merchandise, and property to help our team members in their time of need.

**_ Culture_**
- We value honesty, courage, integrity, ethical behavior and the development of personal growth.
- We are rooted in the communities to provide a personal touch to every family we serve.
- We believe in the value of funeral and cemetery service, drawing on decades of experience to create the best experience for our families.

**Summary/Objective**

This position interacts directly with client families during their time of need and is responsible for creating and maintaining a premier level of client family satisfaction. Ideal position for one who is looking for flexible part time or on-call work and would be available for various morning, afternoon and evening shifts from Monday to Sunday. Shifts will range from 4-8 hours long, between 8:00am to 9:30pm. Position could lead to full time.

**Essential Functions**
- Ensures that the client families and/or other persons entering the office receives the information or assistance that they require.
- Assists the Team in the movement of the casketed deceased and other related items in and out of the visitation area, funeral home chapel, church or other place of service.
- Ensures that public spaces such as lobby, chapels, restrooms and reception/rest areas are clean and prepared prior to, and at the conclusion of, scheduled services.
- Responsible for assisting client families in and out of limousine with special emphasis and attention provided to the handicapped and elderly.
- Assists in funeral services and visitation including greeting visitors, coordinating pallbearers and parking.
- Work on an at-need basis 2-3 times per week
- Consistently punctual and arrives on or after scheduled shift.
- Works collaboratively with the funeral home manager and staff to ensure families are provided a high level of service and every aspect of client family care is done with the highest professional standards between funeral and cemetery services.
- Conduct activities such as transfers of the deceased from place of death (residence, nursing homes, hospitals, Coroner's office, etc.) to our funeral home.
- Assist with the dressing and casketing of human remains, preparing for visitation and chapel services.
- Effectively complete business errands, conduct deliveries, drive funeral vehicles and other related activities associated with Westminster families' needs as directed.
- Assist Funeral Directors in setting up flowers and various memorial tributes prior to, following or during funeral visitations/services.
- Aid in administrative functions as directed.
- Attend and assist Funeral Directors at interments, entombments, and cremation burials at various cemeteries.
- Other duties as assigned.

**Competencies**
- Communication Proficiency.
- Teamwork Orientation.
- Detail Orientation.
- Thoroughness
- Customer Service Orientation.
- Time Management.

**Required Education, Experience, Certifications and Licensure**
- Possess a valid driver's license in good standing
- Must be able to lift a minimum of 30lbs and occasionally lift in excess of 80lbs
- Ability to multitask, prioritize and differentiate level of importance
- Must be able to work both indoors and outdoors in all weather conditions
- Must be able to handle emotional situations with professionalism and compassion
- Excellent attention to detail and high degree of accuracy
- Proficient using MS Office (Word, Excel, Outlook) and funeral software
- Standing for long periods of time is required

**Additional Eligibility Qualifications**
- Attend and perform work in a professional and courteous manner in accordance with the employer's requirements.
- Demonstrated willingness to participate in growing market share through community involvement.
- Able to read, write and speak English fluently. Bilingual is a plus.
- Ability to communicate effectively with internal, as well as external customers, community leaders, and grieving client families.
- Ability to empathize with client families and their guests and demonstrate tact and patience in emotionally charged situations.
- Tactful and professional when dealing with complaints or dissatisfaction with services or merchandise.
- Maintains a positive attitude and working environment through organization and communication.
- Ability to simultaneously handle multiple projects, prioritizes tasks, and exercise good judgment.

**Supervisory Responsibility**

This position has no direct supervisory responsibilities.

**Physical Demands and Work Environment**

The physical demands described here are representative of those that must be met by an employee to successfully perf

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