Front Desk Agent

2 weeks ago

Quebec City, Canada Hôtel Travelodge Québec Full time

**Work place**:3125 boulevard Hochelaga, Québec, Quebec, Canada, G1V4A8

**Status**: Part-time

**Schedule Type**: Evening and weekend

**Salary**: $20.38 per hour

Located at the entrance of Quebec City, near the main bridges and highways, Travelodge Quebec is easily accessible. Whether you're coming to develop your transferable skills or to build a career, you'll appreciate this dynamic team.

Reporting to the front desk supervisors, the Receptionist takes room reservations, greets clients upon arrival and during their stay, provides information about the establishment and its services as well as tourist attractions, and receives payments from clients.
- Coordinate arrivals and departures of our guest.
- Promote the hotel products and services offered such as our breakfast and bar.
- Collect payments for services rendered via our PMS.
- Answer various questions about establishment services, tourist attractions, and different regional activities.
- Coordinate group arrivals and departures in collaboration with the sales department.
- Direct incoming calls to the right person and or room.
- Handle customer complaints.
- Perform any other customer service-related task.

**Skills and qualifications**:

- Able to work in a team
- Able to work under pressure
- Availability to work on varying schedules
- Knowledgeable about tourist attractions and the city in general
- Able to demonstrate customer orientation
- Able to identify customer needs
- College degree in hospitality, an asset
- Smartserve is an asset
- 1 to 2 years of experience in a similar position
- Teamwork skills

**Languages**: Bilingualism (French and English) spoken and written is required for this position as we serve an international clientele.

**_ Who we are:_**

**_ Why join our team:_**
- In addition to competitive salaries, we offer social benefits such as group insurance, which includes life insurance, disability insurance, medical and dental insurance, as well as vision care. Our employees have 24/7 virtual access to health professionals through the employee assistance program. You have personal days and vacation time that are scheduled according to the department and hotel you are joining. A bonus is also provided through our referral program and much more._
- Social life is at the heart of the company, especially after the pandemic, and each hotel has a social calendar. The Tidan Human Resources team is always there to listen to you and support you in your career path within the company._
- We believe in teamwork and are committed to creating a highly performing team, whether through training or by solidifying team relationships. We admire our employees who take on professional challenges and support them in their achievement. Take the step and join the Tidan team through our multiple job opportunities, whether in the hotel or real estate industry, there is a place for you._

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